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BRIAN G
Customer Reviews for Larrys Deli
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the order intake was not done correctly. they made the drop off a different location when I specifically told them i'd be returning there. I even said I'm leaving my car behind and willl pick it back when I returnt he track later that day. then when I unknowingly returned it to the same location, the app did not give clear instructions to me that I was expected to be somewhere else, itstead it just said park in a safe place and drop the keys off. My reservation was still showing active even after I dropped it off which got me worried, and I needed to call support MULTIPLE times to get it fixed. I called Larry's twice, one guy said he'll fix it, but never did. the second guy i called didn't even know what was going on he kept saying the truck isn't in the system and its "probably fixed". I finally got the number of the local manager who I called and she was the one who ended up fixing the issue. that was 5 calls later. so not happy with the location, the app, OR the support process.
DANTHA WQuick, friendly service.
Jennifer SNo attendant... just a drop box and everything was done via app
Jack GI was charged the wrong amount.
MATTHEW HTruck was clean, staff was an absolute pleasure and great to work with! 5 stars all the way and will definitely recommend to family and friends. Thank you!
JOHN LVery customer service Oriented and spent time to make sure I understood all the functions that I was going to be responsible for while using the equipment. A made sure that the unit was safe and ready for the road and did an excellent job
TWITTY DWhen I dropped off the Trailer and Dolly, no one was present at the location because it was closed until 9:00 am and I dropped off the equipment at 8:00 am.
CHAD FI think I was one of their first customers. Nice guys but they need to improve their set up. Great deli tho
KURT MOnce again, the guy that checked me in was very personable and cared about his customers. Thank you very much Sir for your kindness!!! You go brother!!!
FRANCIS H