Customer Reviews for Lasalle Kwik Way
(U-Haul Neighborhood Dealer)

189 reviews

594 Lasalle Blvd Ste 4   Sudbury, ON P3A1W9

(705) 419-1734

Hours

  • Mon–Sun
    9 am–5 pm

Services at this Location:

Contact Us

(705) 419-1734

594 Lasalle Blvd Ste 4
Sudbury, ON P3A1W9

Services at this Location:

Hours

  • Mon–Sun
    9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cassandra V. 
Rating:
3.0

Customer did not leave a comment.

JAY T. 
Rating:
3.0

Customer did not leave a comment.

Paula B. 
Rating:
5.0

Customer did not leave a comment.

Pankti P. 
Rating:
5.0

Very satisfied with the drop off procedure and the gentleman that checked us in. Thank you for good service

Rick O. 
Rating:
5.0

At this rate, all you need to do is to maintain this level of services.

AYOBAMI A. 
Rating:
5.0

Customer did not leave a comment.

Alan George T. 
Rating:
5.0

Excellent service. Keep doing what you are doing.

Brenda A. 
Rating:
3.0

No comment

IVANO E. 
Rating:
3.0

Garbage of the previous customer was still in 5he truck when I took possession of it

Paul B. 
Rating:
5.0

The manager Sagar is very cooperative and professional.

Daljeet S. 
Rating:
5.0

Customer did not leave a comment.

Kim F. 
Rating:
1.0

I have been charged 70$ for half an hour this is ridiculous

Subhash B. 
Rating:
3.0

Customer did not leave a comment.

Stephan L. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
1.0

Customer did not leave a comment.

Mary O. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Friendly service. Truck found with low tire, broken sun visor and loose cap unable to tighten.

Donald B. 
Rating:
5.0

Excellent customer service. Attendant was very friendly and knowledgeable. He had me on my way in ten minutes. Best uhaul experience I've ever had.

Sarah S. 
Rating:
4.0

your representative was very helpful, polite and courteous....

Allan R. 
Rating:
2.0

Customer did not leave a comment.

Scott L. 
Rating:
1.0

Put blankets in the truck fix the dollies fix the interior so shits usable put a real tachometer on the trucks so you can drive it properly, provide straps or ropes to tie off stuff make the trucks more accessable so when i reserve a truck for 12 assholes dont call me and tell me buddy wont be back for another 5 hours

Noah V. 
Rating:
5.0

Customer did not leave a comment.

Connie L. 
Rating:
3.0

The customer service person initially brushed me off when I asked to extend the rental and told me to call U Haul myself. He was somewhat busy with other customers buying lottery tickets, so not his fault, but he could have been more helpful/polite.

Peter D. 
Rating:
3.0

For going over by 38km base rate jumped up by $90. No more disgusting uhaul rentals from me. Representative was rude on phone. Lost customer

Lindsay H. 
Rating:
5.0

Customer did not leave a comment.

dana M. 
Rating:
4.0

Customer did not leave a comment.

Tyana M. 
Rating:
5.0

Customer did not leave a comment.

barb S. 
Rating:
4.0

Drop off went well.

Alexander J. 
Rating:
5.0

Customer did not leave a comment.

Holly S. 
Rating:
5.0

Very friendly, helpful and professional.

Joanna-Marie S. 
Rating:
5.0

Have more vehicles available to choose from a 1/2 ton is almost impossible to rent in sudbury

Thomas L. 
Rating:
4.0

Customer did not leave a comment.

Pierre V. 
Rating:
1.0

Worst moving experience ever.

Stan O. 
Rating:
5.0

Customer did not leave a comment.

Rifah O. 
Rating:
5.0

Customer did not leave a comment.

Mahir J. 
Rating:
1.0

Learn customer service

Ernest A. 
Rating:
2.0

Front passenger tire was nearly flat and leaking air. Cab was not cleaned.

Tristan D. 
Rating:
4.0

Customer did not leave a comment.

Ankur P. 
Rating:
5.0

Customer did not leave a comment.

randy A. 
Rating:
5.0

Customer did not leave a comment.

Camoins A. 
Rating:
4.0

Customer did not leave a comment.

CLAUDIO R. 
Rating:
5.0

Customer did not leave a comment.

Ricky D. 
Rating:
4.0

Customer did not leave a comment.

Ron D. 
Rating:
4.0

Customer did not leave a comment.

kris R. 
Rating:
3.0

Customer did not leave a comment.

LINDSAYMARIE E. 
Rating:
2.0

Hard to find key drop box

ALEXANDER B. 
Rating:
1.0

The truck I received was dirty and full of food in the cab of truck. They gave me the wrong truck and I was charged on my credit card 3 times for 3 different amounts. $163.28 Feb 7th, $785.92 Feb 7th and $168.77 Feb 10th. Regional manager corrected this locations screw up and refunded the $785.92 & $168.77. I'm still waiting for the funds to return to my credit card. This has left me totally strapped for cash with no way of getting groceries or anything for our personal use. We are also charge overage fees on our credit card. As far as I'm concerned, my rental should have been reimbursed in full and for for all my troubles that rental should have cost me nothing. I am very discouraged and disappointed

Vernon C. 
Rating:
1.0

Clean the in side of the car check your cars for fuel as I was told it was at half and got it at a 1/4

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

MARINA R. 
Rating:
5.0

Customer did not leave a comment.

Amanjot S. 
Rating:
5.0

Customer did not leave a comment.

CAITLYNFRANCINE F. 
Rating:
5.0

Awesome service at the store

Het P. 
Rating:
1.0

The location would not accept debit payments and I had to leave the location for them to call me back a few hours later to tell me that they will take my debit card payment I run a business I have a personal credit card and I have a business debit card I use my personal card just to hold the rental and my business debit card to pay for the rental places should not be able to rent out uhaul a if they will not allow for debit payments I should be able to make any kind of payment at any location that rents uhauls

NATHAN R. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE D. 
Rating:
3.0

See above

KERRYROY G. 
Rating:
5.0

Definitely got the job done. No issues.

SAMANTHA S. 
Rating:
5.0

Employee was very nice. It was a busy store but he remained very calm. When asked where to find something he walked me to it instead on just point. Very good experience at this location.

JOHANNA G. 
Rating:
4.0

The is somewhat hidden, took me a while to find out where it was. Maybe use better signs to indicate where to go.

Victor L. 
Rating:
1.0

Very poor experience. Bad communications at the end when I returned the vehicle. Billed me for 74 km when I only used the van for 16km.

HAMIDREZA T. 
Rating:
1.0

I was very upset with how this was handled. The clerk claimed he was too busy to check on the orders list for the day. When I showed up at the appointed time, the van was not there and I was not informed ahead of time that the drop off did not happen. He attempted to call the person before me with the vehicle and they did not reply for a while. He then asked for me to leave and I was going to be called later when something did arrive. I had to tell him "No. You messed up, I needed this van at this time and I have people waiting for me. So please get something." He was left on hold with UHaul. The clerk eventually heard from the previous rental person and they quoted 15 more minutes (already 10 minutes late at this point). Didn't even arrive until another 30 minutes after that. AND left trash in the van as well as bad B.O. smell that wouldn't go away all that day and the next that I had the vehicle. The clerk and another clerk that eventually showed up kept calling me "buddy" which doesn't really help with the situation. I was provided nothing for compensation as I had to go around and apologize to everyone that was waiting on me.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

DEANRD D. 
Rating:
5.0

Not sure. It's just a corner store but the store owner was really helpful and it was really convenient. Sorry, not very productive feedback.

BRADLEY G. 
Rating:
5.0

Nothing. Always great service there.

jennifer H. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
1.0

Every time I do mobile pickup the tank has less than half. They try to charge you when it isn't full on return. This has happened twice the first time I didn't have to pay it the 2nd they just took it off my card

David E. 
Rating:
5.0

Customer did not leave a comment.

Het P. 
Rating:
4.0

Customer did not leave a comment.

Tim Q. 
Rating:
5.0

Just keep up the good work.

Daniel D. 
Rating:
5.0

Back-up cameras in the rearview mirror is an amazing addition to the trucks! So useful! :)

Angela-Jean L. 
Rating:
3.0

Provide more detailed info on pickup process for locations like these.

Adam R. 
Rating:
3.0

Finish the work with me as the customer instead of prioritizing the other clients in the store...

Marc L. 
Rating:
4.0

Don't tell a customer they can do something and then not follow through.

ALAIN B. 
Rating:
5.0

Customer did not leave a comment.

Het P. 
Rating:
5.0

Customer did not leave a comment.

leyder C. 
Rating:
5.0

Customer did not leave a comment.

NITESHKUMARB M. 
Rating:
1.0

Truck rental was changed at the last minute from the 10' that I requested to a 15'. Instead of getting an apology or any compensation, I was told that I wasn't being charged anything extra. It was as though no one could understand why I wasn't immensely grateful for the "upgrade" that I neither asked for nor wanted. Incidentally, my "upgraded vehicle" had an empty box of timbits and an empty carton of cigarettes on the floor of the cab, not to mention a box spring and tarp in the box, presumably left behind by whomever rented the vehicle previously. That something as conspicuous as a box spring could go overlooked speaks volumes about a severe lack of quality control. I'm sincerely hoping that a representative from U-Haul will be contacting me shortly to tell me that this was all an elaborate prank.

Matthew W. 
Rating:
5.0

Good service

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

Monica S. 
Rating:
5.0

While a rep at another uhaul location told me to just check for all availability info online, the rep at this location told me exactly what they had and when they'd be available. He was responsive to my needs, immediately willing to help, and very respectful to me and other customers during all parts of the interactions. I would definitely recommend this location and this rep to anyone, any time.

CATHYELIZABETH L. 
Rating:
5.0

Sagar and Hed such great people and a great help Thank you brothers 🤣

Corinne M. 
Rating:
5.0

Very helpful and friendly

DEVARSHI P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

DARSHAN S. 
Rating:
4.0

Customer did not leave a comment.

Thien N. 
Rating:
2.0

The truck was not inspected by employees before we left. We asked him to go and inspect while we were there and were told we were supposed to just take a picture if the dash. My husband was the driver and does not have a phone. Employee should have done came out as requested. I received a phone call after leaving the location stating there was not enough gas in the tank and I was going to be charged an additional 40 dollars. We went to the gas station 2 mins from this location and made sure it was back to where it was when we picked it up. I tried to object but because we had already left and he did not inspect the the truck while we were there, I didn't know if he was trying to pull a fast one on us, or if he went outside and checked the correct truck even. he told no matter what he was charging an additional 40 to my credit card. It was at half tank when we picked up. He claimed we only filled to quarter tank, it would have not taken 40 dollars for barely a quarter tank of gas. Definitely was not impressed. After spending $550 for one way to be charged an additional $40 when we know we upheld our end of the contract was extremely frustrating. I will definitely not be using this location again. And if I ever need to rent a uhaul again I will argue to have employee inspect truck while I am there. Overall disappointed.

Wiliam J. 
Rating:
1.0

I had the truck booked. But when I came it was unavailable. They did take responsibility. I was left on my own. Really bad experience. They detroyed my moving plan

Ngoc Vinh T. 
Rating:
3.0

Interior of trucks need to be cleaned between customers

THOMAS E. 
Rating:
3.0

They should have staff available during renting hours to process transaction smoothly and walk you out to the truck, show or explain anything needed. Their trucks are parked across the street, and with only one staff in the store, other customers transactions are delayed and also done between uhaul transaction

Chanelle P. 
Rating:
5.0

Customer did not leave a comment.

Marja R. 
Rating:
3.0

Customer did not leave a comment.

RITAC G. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
4.0

Customer did not leave a comment.

PAUL J. 
Rating:
5.0

I had the best experience ever renting from this location Very friendly staff!! Thank you will definitely come back

Lorans S. 
Rating:
5.0

Customer did not leave a comment.

Isaiah J. 
Rating:
5.0

Customer did not leave a comment.

TINA-LOUISE S. 
Rating:
4.0

This was an easy drop off, owners very friendly and helpful.

Eric B. 
Rating:
5.0

They seen me driving in. They were outside immediately to assist me. The entire transition from start to finish, was amazingly seamless - thank you!

Christopher B. 
Rating:
3.0

Customer did not leave a comment.

David R. 
No reviews have been submitted for this location.

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