My process was very quick. Truck was clean. Had to sweep out the back but the outside of it was clean.
Jessica F
Customer Reviews for Laser Commercial Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and very friendly
Shantel CMostly the check in system on the app needs alot of work it was stuck and wouldn't let me progress i ended up calling to let someone know I turned in the truck because there is no office at the lot and the app is trash.
Chelsea LThere was trash in the cup holder. The back of the truck had dirt on the floor. Wasn't swept out or anything.
Jonathan Lamong easiest rental ever.
David BWas smooth and efficient. No office on site. Owner instructed me to call 20 minutes before arrival. He was waiting on me and had everything ready to go. In and out on less than 5 minutes.
Jason HStaff was very nice, and professional.
Stanley WIt was great
HARRY BNothing
Deborah MLower the rates.
Joe SWell, this has nothing to do with the location itself, just U-Haul. Customer service is terrible! Had an issue since one location put the wrong trailer number and I was charged $1300 for wrong drop off. Nobody seem to be able to help, I was transferred 7 times and had to explain myself 7 times over 1hr in the phone. Everyone saying that noted the account, but no one being able to se the notes on the account. This was a huge hassle to have my money back for a mistake made by your company. Now I still need to have a 2 day credit, since I returned the trailer on 10/21/2024 and it was marked as returned on 10/23/2024. Let’s see how long it would take for this to be fixed! Once again terrible customer service!
Adalberto PGreat.
Debra MGood service
Marion LI reported the rusty wheel to the proprietor and he told me would look at the wheel and have it replaced, if necessary, before putting it out on the road. I have rented from this location before and have always had a perfect experience here.
CARL PSuper Service Every Time!! We rent a trailer every couple of months and Steve could not be any easier, flexible or nicer to work with.
Joey HExcellent service as always
MARK OSteve was great to work with. We had no problems.
Denise BThe building by the lot isn’t affiliated with U-Haul at all but thankfully had a number on their door to get in touch with U-Haul. Owner was friendly, easy to talk to, and customer oriented. If I ever need to move anything from Schulenberg again, I’d use this location!!
Katherine HGreat experience!! Steve went above and beyond to have a truck ready to go for us at last minute. Exceptional service!! Thanks again.
Philip TSmooth Transaction, easy folks to deal with
ronald dOwner was top notch. Had everything ready to go. There are 2 other uhauls closer to me. The drive to Big Steve's place is worth it.
MISAEL RRep was very nice and friendly. Not like back home... at all. Very smooth transaction.
Philip OThe 6X12 trailer I rented, the rollup door needed some care. It was difficult to open & close but with extra effort it got accomplished.
Allen RI think you'll did very good talking to people and having everything ready to you. I think that is an excellent idea. Dear
Molina ZVery accommodating proprietor.
Rich LGreat service, my personal truck had broke down and the owner stayed late for me to get the UHAUL.
Tristen dGreat location. Very well-managed. Would use again and recommend to others.
Micah HVery well-run location. Fantastic owner. 5 stars.
Micah HI showed up at the location, in a residential neighborhood. There is NO office, NO personnel, just U-Haul equipment in a lot. There is a "Return" sign that points at a house on the right, and that neighbor was in his yard, so I asked him. His answer was "I have nothing to do with U-Haul". I went to the house on the left and on their door was a sign that indicated, "This is NOT U-Haul", but that sign offered a phone number, even though they had nothing to do with the situation. I had to call to get "Steve" to drive to the place to acknowledge my return.
Jeff CGreat experience, smooth and easy!
CHRISTOPHER Bfor individuals that are not good on cell phones and email, they would have major problems
Virginia ECalled location directly rather than reserving on the website. He was very profession/helpful. Told him we would rent from him again when the need arises.
Greg PMake your drop off location the same as your name of your business or change something to make it easier for others to deal with that are hauling trailers!! Also don't block drive way or entry exit. We'll you only have one and when your lot is full we can't park on the street so make accessibility. I had to make room for my trailer so I wouldn't block other trailers and truck!!!
Aaron SNothing, Steve was of great help, and friendly, Have used this location a few times and would use again
Linda LSteve met me during non business hours on a Sunday morning, he had the dollies and blankets loaded and ready to go.
ronald dUnit was ready for pickup when specified, and agent was at site to assist with hookup, check, and verification of ID. Good location, Easy access.
Donald SWas not real clear on where to park a 20ft truck as the lot is very small and it already was full.
Joe BEverything was perfect! Nothing
Ronell Wmanager was great, met me after hours. He helped us transfer 2 refrigerators from our pickup truck to the Uhaul and loaned me his personal straps to secure them. Overall great experience.
Jose CExcellent, friendly service.
Astrea FPerson was nice and understanding of our complaints on the truck, very apologetic.
Teresa STrailers to heavy for older people to lift. Need jacks on tongue.
Steve FI WANT TO THANK MR. STEVE SIMONS FOR HIS HELP IN GETTING THE TRUCK AND TRANSPORT TRAILER FOR ME! HE STAYED IN TOUCH WITH ME THE WHOLE TIME HE WAS GETTING EVERYTHING SETUP. HE WAS VERY PROFESSIONAL IN DOING HIS JOB. IT WAS A PLEASURE MEETING HIM!!!! THANKS STEVE!!
Johnny HNo one was present when we delivered the trailer.
Rosie MSteve was very helpful, answered my questions and made it an easy process.
Linda BThis was a lot without any kind of office. I was left having to call the owner/manager. I know he was dealing with some physical issues but I was left to hook up the trailer myself. He also never checked my rental in so I was in the system as not having picked up the rental. I hate to think what would have happened if there was an accident of some kind.
John MIt was a pleasant and painless experience. Will definitely refer.
Donald DSteve was great
lisa CMr. Simmons was great very nice and friendly.
Bobby SAwesome service!
Kirk DThey were closed when I returned the truck. But they did process my return paperwork in a timely fashion.
William FMr. Simons was great. He was very helpful and accommodating. I would recommend this location to anyone. I used U-Haul several times and this has been the best location of all of them.
JoAnn HOutstanding pickup location with flexible pickup hours
Donald CSteve made it a very pleasant rental experience. I will count on this location for further rentals.
Astrea FI think the company is doing a very good job with the trucks
Jaqulyn SReally appreciate the friendly,helpful staff and like the key return, hard to inderstand how to fill up gas to 7/8 ,tried 3 x !!! Good truck ,just watch out at drive through for tall truck so had to park and go in at Schotzkeys thanks to a nice man in ted pickup that warned me in time!!!
Karen G