Owner went above and beyond to assist. Great service.
DAYMIAN M
Customer Reviews for Laughing Buda Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Gentleman inside was very helpful. Location was perfect.
Christopher BWhen I arrived, the location was unexpectedly closed, though it was supposed to be open. There is a large lot in the back to park vehicles but the gate was closed and locked which resulted in having to park the vehicle in a spot that could potentially block one access point to the property but there was no other option.
Dennis HWondered cause the agent used his phone to copy my driver licence which sound weird wonder if this normal i feel worry about my info
SAIF QEverything was great
PATRICIA LGreat experience. Easy pick up and drop off. I would definitely recommend.
JEFFRY BI had a great experience using the online service which made check-in and check-out very streamline. The person I dealt with was very competent and friendly.
John SThe gentleman was very friendly and helpful.
CARL DOld truck. Did not beep in reverse.
RAUL AWhen dropping the truck off the enployee took the keys then said bye. I was totally confused with his response so I asked if he would give me a receipt for proof of drop off. He then shared that he was the only one at that loaction, not sure what that had to do with my request. He took pics of truck checked milage then gave receipt. Not a normally drop of in my opionin
CRAIG JI put extra gas in the U-Haul before dropping it off and was still charged $9 for supposedly going over mileage but there was no mileage that was told to me and they still did not refund me for the extra $15 I put in the truck for gas. Poor customer service and will never use this location again
ASHLEY CIt was the worst Uhaul experience ever. I'm going with the place I dropped it off at in the future.
CHRISTOPHER BI was overcharged by this dealer. My out miles where incorrectly entered due to which they charged me for 103 miles instead of my travel of 12 miles. Truly disappointed by u haul
AKSHAY NThe location didn't know the process. I've rented trucks from a number of locations in the past without issues. They tried to indicate a different price for every mile over the miles estimate. They didn't have the 2 dollys I ordered. I rang to ask about the location number and was told that she'd take them off my order. She didn't. On returning the truck, with the matching gas of 1/2 a tank, the shop was empty and another customer had been waiting for 30 mins already for them and knew she was on her way. I had to use the overnight key drop at 1:45pm. Now the invoice is wrong. They've charged me for the missing dollys, gas being wrong and other errors. Never using this place again and have to seriously reconsider using Uhaul again given this type of service was approved by Uhaul.
Andrew GThey get you with the opening price but once you receive the final bill, it’s pretty expensive.
Trey B