I was charged for 5 days of rental when I only had it for 4 days and it was returned to the same location and was in the parking lot before 3pm the self service app just wasn't loading or workingDillon B.
Customer Reviews for Lawrence County Ace Hardware
(U-Haul Neighborhood Dealer)
Lawrenceville, IL 62439
Services at this Location:
- Mon–Fri9 am–3:30 pm
- Saturday9 am–3 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dawn C.
Customer did not leave a comment.Chuck A.
I got to Ace Hardware right before closing and they processed my trailer return. Brad at Ace Hardware immediately focused on the wiring harness issues and would address them. I've always had a great Uhaul experience at Ace Hardware in Lawrenceville.Thomas D.
Customer did not leave a comment.Jerry G.
Customer did not leave a comment.Jon J.
Nothing. Everything was ready when I arrivedCharles H.
Customer did not leave a comment.Roger J.
Pickup times later in the day would help alot. Cutoff times of 3:30 pm for pickup makes me have to go to indiana to get a trailer sometimes cause they are open later.JEREMY L.
There is not a lot to add to what they can improve. I have rented here often and I always have the best customer service afforded me. The team there does their very best to make it an experience worth it all. They are quick at getting you on the road as well. Great job, as always, Lawrence County Ace Hardware.SCOTT P.
Customer did not leave a comment.JESSICA H.
Customer did not leave a comment.Gregory B.
The experience renting from Uhaul was greatKelley H.
In an out , great peopleJeffery H.
Big thumbs up to Lawrenceville ace hardware ! Employee was very helpfulWillis K.
Clean, friendly, helpful would recommend this place to anyone for any of their needs.Shelton T.
Customer did not leave a comment.Kirby F.
Highly recommend this place. Made the return process quick, easy!Bruce F.
Customer did not leave a comment.Charles B.
I really have no idea how they can improve for the next customer. They have it all in order. Every time I have rented from this location, and I have often, they have provided top notch service. This time, on both pick-up and delivery, they met me outside. It is almost as if they were waiting just for me.SCOTT P.
All was goodRosemary C.
Everything was great! Keven was very helpful and friendly!David K.
wasn't the Business where we picked up truck. it was the U-Haul 24/7 process. wouldn't read my location an called 3x CS number kept getting run around. called 800 number for assistance was waiting for 1 hr. no one ever answered. called back to CS number finally had a Rep that helped me threw the process an stayed in line an had to note things like pictures of Dr. Lic an fuel gage cause at this point dark an pictures wouldn't take for APP to process. definitely won't use 24/7 process again.Billy K.
Customer did not leave a comment.Amber C.
Customer did not leave a comment.Nita W.
Customer did not leave a comment.Timothy K.
Customer did not leave a comment.Bruce S.
Very nice and helpful staff.Robert A.
Customer did not leave a comment.Regina W.
Rental pickup was easy and convenient.Michelle R.
Customer did not leave a comment.DETTIEJO B.
Customer did not leave a comment.DENNIS R.
Customer did not leave a comment.James P.
I have rented from Ace Hardware for many years and the experience has always been top notch!! Very professional, very friendly and very fast!! With the new updated check-in, I was in and out in 10 minutes or less!Dan H.
They were very good at taking care of me .ANDREW A.
Customer did not leave a comment.Inge B.
We were charged for 2 furniture pads and did not receive them.Dustin L.
We left the truck at it's return location the same day we picked it up and only used it for not over 60 miles and you charged me for 99.20 miles. I deserve an adjustment for the mileage, not happy at all. That is an overcharge of over $46.00. Please reply and adjust my charges.DAVID B.
Just awesome customer serviceJames C.
The location was very nice and the person we worked with was extremely nice and friendly.LISA B.
Customer did not leave a comment.KELLYL S.
They took care of everything for me the next morning after I dropped truck after closing time...because once again website to turn in was a joke and nightmarelisa H.
Lawrence County Ace Hardware is always courteous and helpful when I deal with them.SCOTT P.
Had damaged tire. Had to call road service after truck loaded to change tire before starting tripMARTHA H.
Customer did not leave a comment.WANDA B.
Nothing,, they were great!!Billy H.
Customer did not leave a comment.DANIEL K.
Did return after hoursCHRISTOPHER D.
Customer did not leave a comment.VALERIE H.
Employee service was excellent at Lawrenceville. Region manager, James, was very helpful in resolving my issues with the insurance. i was very disappointed that I was unable to pick up the trailer at my u-haul location in Princeton IN. I had a reservation since March and it is ridiculous that I had to drive 45 miles to pick up the trailer because of U-haul not being able to fulfill my reservation in Princeton. Just bad bad business.CHADWICK M.
There needs to be larger openings in the boards on the sides of the trailer to attach the ropes or straps to.GREGORY B.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.John S.
Customer did not leave a comment.David H.
Customer did not leave a comment.TARITA S.
Customer did not leave a comment.ERIC S.
Customer did not leave a comment.Stephen K.
Customer did not leave a comment.Donna L.
Pick up should be from the place the customer want it @ or the place they went to get or reserve it, not being send to another location to pick it up. Also need to be open earlier.BEDJAMIN J.
Horrible had to drive over hour in a half to get the uhaul and paid 80 in gas in our own vehicle and 30 in the uhaul. Had teservations for a truck over a week and day before my nove i had to drive just to get a uhaul. Worst experience ever. Then 27/7 or deal is horrible.Amy S.
Too expensive!!! Would use them ore often if they cost a bit less.Barry N.
Everything was just easy and perfectAriana P.
Maybe give the prices that every other uhaul place within 10 miles gives instead of doubling.Kyle S.
Customer did not leave a comment.PAUL A.
kevin made it easy as pie....boom boom boom....moving job is done!!John B.
the process in the computer was very slow.THOMAS D.
Customer did not leave a comment.PRENTISS H.
Not having the keys to the truck I was supposed to drive was a big pain in the ass. So much better to do business with a human instead of a clunky website and being put on hold and passed to 3 different people on the phone, all of which had to have the pain in the ass story repeated.John T.
It took a long time because of issues with the computer/tablet was slow and the guy using it was slow.hellena M.
Customer did not leave a comment.Ralph R.
Small country store with handmade crafts, jams, and such for your home or business. Staff was very friendly and made sure I was taken care of quickly.DONALD B.
Customer did not leave a comment.John K.
Customer did not leave a comment.NICHOLAS H.
Customer did not leave a comment.Melea T.
Customer did not leave a comment.John L.
My only complaint is those 6x6x12 aren't quite 6 ' and I wish they were about 6 inches taller so most people could stand up in one. I use these a lot and every time I do It takes me 2 days to get over the back pain from bending over and loading the damn thing.Chris S.
They were very professional and helpfulDOUGLAS B.
Make it so the wire free tablet works better.Hugh C.
Customer did not leave a comment.DEL F.
Customer did not leave a comment.Carson R.
The people there were very nice and read to helpVICTOR C.
Customer did not leave a comment.Tracy N.
Customer did not leave a comment.Daniel E.
quick and easy. great staff at ACE Hardware !!BRIAN C.
Customer did not leave a comment.AMBERYANA W.
Customer did not leave a comment.MARY S.
Customer did not leave a comment.SARAH M.
Customer did not leave a comment.Debbie R.
The service was excellent.Vincent R.
Customer did not leave a comment.Craig T.
Was very satisfied with the friendly person who took care of the return of the truck, car trailer and dolley that was borrowed.Maria C.
It was very easy, guy told me to park it out front and drop the key in the box and he would take care of it all when open in the morning.Amanda J.
I rented the truck and a dolly to move large furniture . Only after arriving at the location, I was informed they had no dollies. Since I had already hired help it was too late to cancel the truck. Then when trying to return the truck using the app it kept saying they couldn't find my location. It took over 45 minutes for it to finally recognize I was at the Lawrenceville location. Needless to say I was very disappointed in u haul. I have another reservation for the 9th of May let's hope this experience will be better.Lorrie C.
Customer did not leave a comment.RICHARD R.
Customer did not leave a comment.James L.
Make sure they have dolly's for furniture and appliances. I ordered them and they did not have them when I went to pick up truck.david C.
Customer did not leave a comment.Jerry S.
Customer did not leave a comment.Robert G.
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