Customer did not leave a comment.
RONALD J
Customer Reviews for Lawson Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailers at this location do not have tongue jacks. We had to send someone to this location (30 mins away) with a floor jack to hook up the trailer to the tow vehicle. The location did not have the necessary supplies (light adapters, jacks) or the personnel to assist in hooking up the trailer
Suzanne SGreat Job no problem
ERIC GFirst this was not the location for my rental. My location was supposed to be in Zephyrhills that was more close to me. Second I rented a 10 foot trailer but what you have available it was a 15 foot. At the end I took what you had available but also I have to pay more.
PRISCILLA REasy in and easy out
GEORGE EI received a text from the area manager saying I didn’t return the trailer and that my account was still open. I sent him pictures showing where I returned the trailer the night before at 8:30pm as discussed with the rental store. He was very pleasant to deal with but this was about 18 hours after I dropped off the trailer. Thankfully I took pictures.
William GNothing keep up the good work
troy pThe location was closed .
maximilan aMake sure they have moving boxes and other materials U-Haul has available it’s messed up U-Haul changes locations the day before our scheduled move to a different location than originally scheduled to pick up trailer. But not the location of pick up fault, definitely corporate/ scheduling process.
William AVery nice people
Camilo PGreat customer service!
Walden WExcellent customer service help me get the truck needed would definitely go back to them
ROBERT JNothing
Mark MThe people were very friendly and had all answers to my questions very professional
Ralph UThe trailer need to install a lifter, is to heavy to hook up.
oscar mWe are filling good!
JIHUA GOutstanding customer service, i will use this location again.
Ralph AAbsolutely perfect!!!!
Donny KEveryone were very helpful and pleasant.
Elroy MSúper atendimiento
Lisbet LImprove the U-Haul online return process - it doesn’t work!
Lester Hhow much did u charge me? for 1 or2?
richard bThis location could use an ID scanning device to make transactions easier, but excellent service, and quality product overall, thank you.
ricardo dVery nice and professional.
anglia mI look forward to going back an$ just looking around, the lady was very helpful
MITCHEL BAll was very good---easy pick up and return---No issues!!
Bob SWonderful customer service. Highly recommend this igual facility to all my friends and family.
ana mCustomer service experience at the site was Awesome but the cab of the truck infested with ants and horrible to drive with ants crawling all over you. Very disappointed
Jennifer HKeep same
Hale HThe rental agent was great! She took care of us perfectly, after we had such a rough time with another rental site, the day before. I would highly recommend this location.
Bill SDropped the car dolly off At 630. Got a call the next day asking when was I going to drop off dolly. I told them it’s been there since yesterday. Pretty embarrassing they thought I never returned it. Just saying
Ricardo MNone
Ralph WI was originally to take rental to a different location that on the website was supposed to be open on Sunday. It wasn't. I called uhaul and they changed it to a 24hr site and had no problem.
ALFREDO GNo true walk around performed. Found trailer had light out, truck mileage inaccurate (not updated last three rentals according to history creating a 800+ mile overage for us), fuel level inaccurate, truck cab no cleaned, given utility dolly instead of appliance dolly
Timothy PThis location, Lawson Hardware, is a wonderful place to do business. Lawson's is a small, family run business where the owner's know you after a few visits and interact with you professionally, appropriately and with competently. I would highly recommend this location.
LYLE RNothing! Ashley was top-notch, handled my checkout quickly, competently and professionally. I would highly recommend this location to my friends.
LYLE RLocation rating has nothing to do with the actual facility. It was staffed well but It was not close to where I had originally made reservations.
Ramesh Bna
Nicholas HThe uhaul was very very shaky when driving it on the highway. You couldn’t go faster than 60 mph.
JUSTIN HThey went above and beyond for us. Great people.
JAMIE MExcellent customer service.
MEGHAN R