Customer Reviews for Lay Simpson Furniture

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lay Simpson Furniture

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kelly E.
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Customer did not leave a comment.

David W.
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It was smooth driving

PATRICIA G.
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Kevin S.
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steve D.
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James D.
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No problems here. Good place to drop off. Helpful and pleasant to conduct business with

Edward R.
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James S B.
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Dale M.
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Robert B.
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What should have been a quick drop off turned out otherwise. Nothing but respect and appreciation for the service of the person who received the truck. It turns out that because I had to take the truck further than the original rental I was going to owe more money because I exceeded the mileage allowance. All because this issue was not solved at the point of pickup and the mileage adjusted for another location. The person at the drop off point had to do all the work, including calling the regional manager to have the extra mileage waived. In addition to not being given a valid drop off location at the pickup point, there was no mileage included for having to take the truck the location where the stored goods were. I love UHaul. The new trucks are awesome. However, small issues like not cleaning out the system of drop off points no longer open needs to be addressed. Making sure the customer actually has a valid drop off location rather than leaving it to "someone will call" also needs to be corrected.

graig F.
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Craig C.
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Malcolm J.
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Some confusion on the drop off due to location being wrong on the online check in

graig F.
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Misty P.
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daniel Y.
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Everyone was super helpful and I was in and out on my way in a short period of time. How you would want any rental experience to go.

graig F.
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They were awesome !

graig F.
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They were awesome !

WANDA S.
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Thanks Lay Simpson for all u do for our community.

robert T.
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great people, and helpful.

PATTY P.
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Same as you did the first time

WANDA S.
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Customer did not leave a comment.

JUDY T.
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Everything was great. People were very kind and helpful.

HELEN A.
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Randall G.
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Gaylen S.
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None great experience.

Charles M.
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Check passenger side tire for slow leak

Theresa F.
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We picked the truck up with 1/2 tank fuel and returned it with 3/4 tank and had to pay $4.83 for extra mileage not to mention we did not get a month free for returning to the rental storage unit we rent a unit from. That part is really not good business practice. Theresa Fannin 1-502-680-2821

BRYAN J.
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No complaints. Nice clean trailer.

Sam D.
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Customer did not leave a comment.

RODNEY K.
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Nothing, exceptional customer service, friendly and very helpful.

TONY B.
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This business is great! They are always so helpful. They even stayed in later to accomodate our work schedule. Would definately recommend this location!

ETHAN D.
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Next time you can pay attention when you're sending people to drop off trailers this was the second location after the first one told me that they didn't take uhauls for 3 MONTHS and it was cheaper to drive an hour away made no sense then I get told to take it back to Albany for the same price when originally it was more expensive to take it to Albany you need to figure out your drop off places this was ridiculous

JAY K.
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Clarissa M.
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david K.
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Misty S.
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steven G.
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kristi K.
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THANK YOU!

RON R.
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Karen at Lay Simpson Furniture in Albany, KY provided an excellent U-Haul rental experience. I would highly recommend her and her firm to anyone needing such service.

Joseph S.
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Customer did not leave a comment.

Iracema B.
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Friendly customer service

patricia K.
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The truck was not cleaned out. Mail and stuff left behind by previous customer. Truck had not been swept out at all. Had gravel in it. I don't think they even check the truck between customers. 2nd rental from them and the last.

james P.
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Karen was very nice and helpful. It was a pleasure doing business with her.

TONYA B.
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The locations Uhaul provided for drop off were incorrect, but thankfully an alternate location accepted it.

david C.
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Customer did not leave a comment.

ron D.
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People were very friendly and everything went very well. Good experience. Will go back to this facility for my future trailer needs.

GLENDA H.
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Customer did not leave a comment.

Shanice H.
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Everything was perfect and will defiantly be using it again...

James A.
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Too far away from where I was leaving. Vehicle was not at preferred (and reserved) location, so we were told we could drive extra distance to pick up or do without. There was no assistance offered, and the original site did not seem to care about any inconvenience or problems it caused us.

ron D.
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Trailer had a low tire but didn't know until trailer was loaded. All looked good when trailer was picked up. Advised rental location and they were going to check the tire. They are good people.

DAN D.
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ERNEST C.
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Steven B.
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My drop off destination in my contract was closed. I got a email from this location telling me where to drop off the truck with no explanation for why my destination had changed.

Rickyq A.
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Very courteous and the truck was ready to go when I got there.

mike B.
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Customer did not leave a comment.

Jack C.
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Very helpful

Dan D.
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Clifford D.
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Gregory D.
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GREG D.
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DONNIE G.
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All was good. Fine folks. Good service on all levels

MATTHEW F.
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Customer did not leave a comment.

JEFF M.
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I don't think you could improve on anything! From the first Phone call for reservations to the exceptional service at check in to the convenient after hours drop off. A first class operation!

Barry S.
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Mayur P.
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GEORGE P.
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tony B.
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Jack C.
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Quick and easy

WILLIAM S.
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AVID N.
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The larger u haul trailers are too tongue heavy for older people to lift?needs a jack..ONE MAN CANT UNHOOOK AND HOOK THEM

Bjorn B.
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The truck they gave to me after driving for 10 miles broke down

ALLEN L.
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Customer did not leave a comment.

todd H.
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this trailer leaked some we had a few things inside that got wet in heavy rain

Barry B.
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Customer did not leave a comment.

SHARON V.
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RICARDO H.
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LARRY M.
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AVID N.
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FRANK E.
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MIKE R.
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CATHY C.
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Very friendly and helpful!

ROBERT W.
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Customer did not leave a comment.

Robert W.
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We discovered at terminus that the roof had a leak damaging 2 pieces of furniture. After calling the insurance people we have not gotten further info in the 48 hours they said they would get back to us by. The damages were obvious and old when we got on a ladder to review.

John Y.
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Trailer did not have wiring harness to hook up to my vehicle had to purchase one from a auto parts store had no packing materials we could purchase

Chris W.
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LARRY M.
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LARRY D.
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Robert W.
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Very willing to help and adjust times for meeting me. Excellent folks

MATTHEW F.
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Customer did not leave a comment.

James M.
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The rates was high for trip.

Roger S.
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No one there to help with hookup. Wasn't sure how to hookup chain system, was given a brochure with diagram. Someone with knowledge would have been helpful.

RONALD W.
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Very kind courteous professional and knowledgable. Great folks!

KIMBERLY W.
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Customer did not leave a comment.

kayla R.
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My deposit wasn't listed on my receipt so I didn't recieve it back. I wouldn't recommend anyone to uhaul. As a military family who travels a lot we will take our business somewhere else.

John W.
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Not much inter-action. All went well.

Rick T.
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quick and simple.

CLARK C.
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Customer did not leave a comment.

THOMAS V.
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We returned the truck during the open hours of operation but no one was around. Inside the building there boxes all over. Just didn't look like anyone was taking care of the business.

BRUCE B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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