I only chose this place as a drop off because it's 10 minutes from my resident. But when you go into their tell them you're returning the U-Haul they just look at you like you're crazy and point to the Dropbox
SHERRI C
Customer Reviews for Lebanon Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check in was so easy. Great people here. Equipment was great!
Jerry HNothing now
Susie TOriginally when I set up my reservation online it did not list the Lebanon Mart location as an option to drop off even though they were listed on the UHaul website. Everything that was listed for a drop off location were about an hour way even though I had two with in five minutes of my house. I don't know how you would fix that short of a software update to App or Website. When I called the 800 # no one would give me a definitive answer to my question "Can I drop it off at another location other than what is listed on paperwork."
Vernon AThis location is rude & wants you to wait while he takes care of his customers in his store before a UHaul customer. We went to get get truck & his wife didn’t know how to do it and we had to come back 2 hours later from pick up time. This was the biggest crap I have ever seen! Not happy with this location. And not only that. They were very rude! Not a good thing for UHAUL!!!
earnest cThe reservation manager was very professional and customer friendly. Thanks again! 👍🏽
Henry FI was told that there was no truck for there until I showed proof and I asked to be able to drop it off anywhere in Columbia and he put a designated location. And I had call the 800 number and get it switched terrible experience
Terica JVery convenient pick up. Very friendly and knowledgeable staff at Lebanon Mart.
Randy SPick up locations need to be explained in detail, the person who drops off need to leave keys in the designated spot. The transaction person needs to be on time, the calling back an forth was ridiculous. A better process needs to be changed. The truck was not clean. Not a very smooth experience at all
marshawna pFantastic experience
Michelle GLearn to speak english. Once I've reserved online, should not have stand there for an hour waiting on the truck. I reserved furniture pads online and site only had half of what was requested. Not a good experience, but when you're the only show in town uhaul gets gets the money, rest assured if something was available i would have taken it.
Michael LThe place was too far away from my original pick up location. Took over an hour to finally get the truck.
Carol SVery friendly and professional!! He called customer service to make sure we were taken care of!! He went above and beyond and took care of his customers at the same time!!! Highly recommend!!
TYRONE PThe automated check-in at the drop off location worked great which was a good thing because no one was there. I suggest this vendor put up a sign out saying please return the key to the next door gas station store clerk. Which is what I did and is apparently what is expected. There was no key drop box.
Daniel S