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CARY G
Customer Reviews for Lee Vining Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The folks at Shelly’s Shell UHaul are awesome! Checked us out, made sure all our paperwork was in order, and turned us lose to be on our way. Definitely would recommend!
LYNNETTE BWhen I arrived, it was discovered the unit I reserved was NOT actually there. I had to drive an extra 2 hour round-trip to get the 5x8 unit I reserved.
ROGER RThey were amazing. Both are pickup and drop off locations were changed to far away after we already paid. Our drop off was changed to Coleville more than 200 miles away from the agreed drop off. Fortunately the Lee Vining location was able to help us and was amazing. Corporate UHaul help desk was horrible, rude and inconsiderate. If you didn’t have a monopoly on this business no one would return.
MARK LFast & friendly experience
Gloria TThe customer service here was outstanding. U-HAUL corporate on the other hand is incompetent and deceptive. I reserved a trailer for one way travel. With pick in LA and drop off in Lee Vining. However a day after I picked up the trailer, signed my contract and confirmed the drop off location. U-HAUL corporate deceptively changed my drop off location to a place that is 3 hours away from Lee Vining. When I spoke to customer service rep at U-HAUL corporate they told me I had to drive the trailer 150 miles (one way) to drop it off, or they would charge me an “incorrect drop off location fee”. I told the customer service rep at U-HAUL that the contract I signed says Lee Vining as the drop off location and I would not he driving an additional 6 hours round trip to fix a U-HAUL issue. Buyer beware U-HAUL corporate may just switch drop locations on you, with no notice, phone call, or communication and expect you to stage there equipment as they see fit, in breach of the contract you signed. This was incredibly unprofessional and on the verge of illegal if they attempted to charge me more. However the silver lining was the Lee Vining U-HAUL location who stepped up and accepted the drop off and couldn’t have been nicer. I am very thankful for their great customer service.
Kyle FThis was such a great Uhaul shop. I had a complicated situation, and inventory was low during this high season, but Shelly was determined to set me up to succeed, and I did. Rescued my husband and his broken-down motorcycle and got home that night. The equipment worked great, but Shelly's patience with my phone calls before I arrived (from the bay area, 4.5 hours away) and later with how long it took to get checked out (due to the infamous awful Uhaul computer software) was the game-changer. What could have been a disaster wasn't. I couldn't be more happy with the service at Lee Vining Shell. On the other hand, that software is a big problem. So many comments online already that I don't need to repeat them all. But one of the factors causing all my phone calls was that the software was offline for ALL Uhaul locations that morning, and I had to keep calling back and checking with other locations to see if theirs was up so I could make a plan and get on my rescue mission. Once it was online, there was still the common problem of it being so glitchy that the Uhaul operator on site has to keep starting the transaction over and over. Like others, that took an hour and 15 minutes for me. Hooking up the trailer, inspection, training, etc. only took 15 minutes. This is a real problem and the only reason I wouldn't rave about Uhaul in general - I would tell people to avoid it, except for the excellent care I received from the local operators themselves. God bless them for sticking with it.
jan pThe Lee Vining Uhaul was great. Your online reservation for trucks is another story. I reserved a 10 ft truck 3 weeks prior to needing it. After driving over 500 miles to my location in Bishop CA I received a call from a Fresno office telling me there were no trucks and if I wanted one I would have to drive 3 more hours south to pick it up!! You have got to do something about your online system!! We were dealing with a death in the family and that was the last thing we needed to deal with! The caller (Jaunita) was non sympathetic and could have cared less. The next day I was helped by 2 very nice ladies who found me a truck 70 miles away. If someone reserves something weeks in advance it should be there period! Please figure out how to resolve this problem.
Cynthia JSuper helpful staff at the Shell Station in Lee Vining. They made the drop-off process simple and fast.
Matthew UExcellent service provided. Very helpful.
Scott BThis place was the opposite of my pick up experience. The staff was super friendly and helpful. I would recommend to anyone.
Lisa MShelly and Courtney are the kindest people 8:00 am 5 degrees out my truck was warmed up defrosted Great experience thanks again Mark Huggs
Mark HOwner is great and friendly. He took the time to tighten all lug nuts and adjust tire pressure before departing.
Scott LGreat attention to detail and very nice people to deal with. Would definitely recommend renting from this location.
derek sNothing all was great.
darrell pThere was no drop box to be found? Slipped keys under door.
BRYAN HThe guys at the station were fantastic! Super helpful and a pleasure to deal with
dan c