Customer Reviews for Lenco
(U-Haul Neighborhood Dealer)

92 reviews

5013 Wren Ave   El Paso, TX 79924
(Across From Mall)

(915) 755-2811

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(915) 755-2811

5013 Wren Ave
El Paso, TX 79924
(Across From Mall)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

tyrone M. 
Rating:
5.0

Trailer repair location. Very good customer service.

JOHN K. 
Rating:
1.0

They did not provide the moving blankets or the dolly that I ordered and paid for. They also told my daughter in law that it needed to be returned with a full tank of gas and it only had just at a forth of a tank. The house is on the west side of town and they made her go to the far East side to pick up the Uhaul, this is just not good customer service.

Joanna M. 
Rating:
5.0

Customer did not leave a comment.

Adalberto G. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

katherine B. 
Rating:
5.0

All Lenco employees assisted us right away and very professional

Maria F. 
Rating:
5.0

Maybe better parking but awesome staff and awesome service

EDMUNDO O. 
Rating:
4.0

Customer did not leave a comment.

tracy B. 
Rating:
5.0

Customer did not leave a comment.

christian G. 
Rating:
5.0

Customer did not leave a comment.

ELAIN Q. 
Rating:
4.0

Customer did not leave a comment.

matthew G. 
Rating:
5.0

Very professional

Michael S. 
Rating:
5.0

PROFESSIONAL

Michael S. 
Rating:
5.0

All went very well

Michael S. 
Rating:
5.0

Great customer service. They represent Uhaul very proffesionally and made my rental smooth and easy.

jay W. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
3.0

Customer did not leave a comment.

Norinda G. 
Rating:
5.0

Customer did not leave a comment.

eduardo P. 
Rating:
5.0

Great Customer Service, always friendly willing to help. Will be sure to return when another rental is needed.

michael J. 
Rating:
4.0

Customer did not leave a comment.

dorothea B. 
Rating:
5.0

Customer did not leave a comment.

dorothea B. 
Rating:
5.0

every thing excellent

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

lester P. 
Rating:
5.0

Customer did not leave a comment.

MIKE B. 
Rating:
5.0

The individual's at the Wren location were very courteous and helpful. Thanks a bunch

Alexandro N. 
Rating:
5.0

Customer did not leave a comment.

BEN S. 
Rating:
5.0

Great customer service and will be using them again on monday

MARY A. 
Rating:
3.0

Customer did not leave a comment.

GREG W. 
Rating:
4.0

Although there was issue with the facility being closed the owner came in and was wonderful in getting our needs me. A++++++ to the facility!

linda L. 
Rating:
3.0

Customer did not leave a comment.

luz E. 
Rating:
5.0

Fast and friendly

STEVE S. 
Rating:
5.0

Very friendly and helpful staff. Went above and beyond what was expected of this Uhaul dealer. Will rent from there again

roger H. 
Rating:
3.0

Less than a mile from the house in El Paso. Very helpful. Friendly Place. Thanks

EDDIE H. 
Rating:
5.0

I reserved a UHaul truck through Lenco and they handled everything within a professional manner. I feel they got me a great price for the size of truck I needed. It was also easy to return the truck to them at my convenience. I will definitely use Lenco again the next time I need to rent a UHaul. Thanks Lenco

ANGELA N. 
Rating:
5.0

Customer did not leave a comment.

josh T. 
Rating:
4.0

Very helpful and knowledgeable about towing and trailers.

RONNIE G. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

RAMON A. 
Rating:
1.0

Used UHAUL website to get nearest location and it kept changing the locations and said a representative would call me before the date to find best location and no one ever did. Owner of Lenco offered to give us trailer for 2 days for price of 1 day and I am still waiting for my refund. Very unprofessional. Inconveniently not opened on weekends.

COREY BEDFORD W. 
Rating:
5.0

Customer did not leave a comment.

TOBI J. 
Rating:
5.0

Customer did not leave a comment.

ELENA P. 
Rating:
5.0

Very helpful and nice. Will definetly use them for my next move.

adriane B. 
Rating:
5.0

Excellent personnel. Extremely helpful. Easy turn in process. One of the best I've dealt with in all the times I've used U-Haul!!

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

LEONARD B. 
Rating:
5.0

Customer did not leave a comment.

leonard B. 
Rating:
5.0

Customer did not leave a comment.

LEONARD B. 
Rating:
5.0

Customer did not leave a comment.

LEONARD B. 
Rating:
5.0

Customer did not leave a comment.

LEONARD B. 
Rating:
5.0

Customer did not leave a comment.

LEONARD B. 
Rating:
5.0

Customer did not leave a comment.

Leonard B. 
Rating:
5.0

Customer did not leave a comment.

LEONARD B. 
Rating:
5.0

Customer did not leave a comment.

LEONARD B. 
Rating:
5.0

Customer did not leave a comment.

LEONARD B. 
Rating:
5.0

Very friendly and helpful employees

LEONARD B. 
Rating:
5.0

Customer did not leave a comment.

JEREMY M. 
Rating:
2.0

do not use 3rd party trailer companies.stick with your own .

GUY T. 
Rating:
5.0

I was greatly impressed and very appreciative for all of the help given. Keep up the good work.

CATHY S. 
Rating:
4.0

This trailer shop was efficient and friendly. Professionally handled my AT hook up. I just wish El Paso U-Haul would have been able to have all of my equipment located in ONE stop.

PAUL A. 
Rating:
4.0

Customer did not leave a comment.

MARK M. 
Rating:
4.0

nothing everything was just fine.

cynthia L. 
Rating:
3.0

Customer did not leave a comment.

JAMES G. 
Rating:
4.0

Lenord washelpful and responsive.

RON P. 
Rating:
5.0

Have more dealers like lenco they go above and beyond expectations

abraham A. 
Rating:
2.0

The individual who did paperwork was either untrained or just incredibly slow

howard D. 
Rating:
5.0

They were great!

TIFFANY D. 
Rating:
2.0

The gm that works for this location is very helpful and makes the experience mug easier. However one of the other employees was not. Rude and borderline disrespectful to me as a customer. I would only recommend this if the gm was handling most of the work that I needed to get done. His employees need to be reevaluated and maybe need to retrain on people skills. Uhaul is a organization that deals with people that are already under pressure with moving so he staff Needs to be able to accOmodate the customer more than what the staff at this branch has.

MARIL P. 
Rating:
3.0

Customer did not leave a comment.

Leonard N. S. 
Rating:
2.0

I do not think it was the person at Lenco. But the truck was really filthy and I had to take some handy wipes and clean the center console and steering wheel.

JEANNE B. 
Rating:
5.0

Customer did not leave a comment.

VENESSA L. 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL M. 
Rating:
4.0

Customer did not leave a comment.

PATRICK S. 
Rating:
3.0

Customer did not leave a comment.

JASON MICHAEL N. 
Rating:
5.0

Great people with the right attitude. I was pleasantly surprised the 26 ft truck got such "good" gas mileage. Thanks!

richard I. 
Rating:
3.0

The attendant was the saving grace. He was very polite. The parking situation was lacking to say the least and the lot was crowded. Suppose that means work is good.. Thank you

MICHAEL TODD O. 
Rating:
5.0

Everyone was great, very nice and friendly. i would definitly recommend going to this location.

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

LORENA M. 
Rating:
5.0

Customer did not leave a comment.

LUIS ALBERTO C. 
Rating:
3.0

The staff was very friendly and helpful. However, the location was kinda scary and the Uhaul had grafitti on the side and burn marks on the inside of the back.

JENNIFER B. 
Rating:
4.0

Customer did not leave a comment.

PHILIP EUGENE N. 
Rating:
5.0

You can't improve on a perfect operation. This is the best U-Haul dealer I've met.

THOMAS H. 
Rating:
3.0

Customer did not leave a comment.

michelle S. 
Rating:
4.0

Customer did not leave a comment.

DARRIN JOSEPH C. 
Rating:
4.0

very friendly people. nice to do business with.

Mary B. 
Rating:
3.0

Customer did not leave a comment.

PETER E. 
Rating:
5.0

Have more than 1 clerk to speed up the process. Other than that, no changes.

Daniel K. 
Rating:
3.0

clean the truck, fill the air in the tires, and put fuel in it.

christopher C. 
Rating:
5.0

Allow the 800 number to quote local

KYLE LAMBERT C. 
Rating:
3.0

Customer did not leave a comment.

GLEN C. 
Rating:
5.0

friendly and relaxed atmosphere.

JENNIFER A. 
Rating:
5.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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