Customer Reviews for Level Park Hardware Inc
(U-Haul Neighborhood Dealer)

524 reviews

3144 Michigan Ave W   Battle Creek, MI 49037
(E of Custer Dr)

(269) 969-3851

Hours

  • Mon–Thur
    9 am–5:30 pm
  • Friday
    8:30 am–5 pm
  • Saturday
    8:30 am–3 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(269) 969-3851

3144 Michigan Ave W
Battle Creek, MI 49037
(E of Custer Dr)

Services at this Location:

Hours

  • Mon–Thur
    9 am–5:30 pm
  • Friday
    8:30 am–5 pm
  • Saturday
    8:30 am–3 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This was the first time I've ever rented a U-Haul. the gentleman was extremely helpful very friendly went over everything with me made me feel comfortable had no problems whatsoever highly recommend this location

Cindy N. 
Rating:
5.0

The staff were friendly and helpful. Equipment was well maintained and organized. Great location

Adolph S. 
Rating:
1.0

Provide the equipment I requested.

Duwayne W. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
4.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Fix your app, it took over 40 minutes to check out.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

ARVIL DEE J. 
Rating:
5.0

Easy rental. The motorcycle trailer is really nice.

Mark E. 
Rating:
2.0

Customer did not leave a comment.

Lara B. 
Rating:
5.0

Customer did not leave a comment.

Dominic A. 
Rating:
5.0

Customer did not leave a comment.

Gloria T. 
Rating:
4.0

I moved with only one box. Not 2. Just wanted to make sure I will only be charged for one.

Steve V. 
Rating:
5.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Customer did not leave a comment.

Jo W. 
Rating:
5.0

Customer did not leave a comment.

Liam B. 
Rating:
5.0

Customer did not leave a comment.

Alecia T. 
Rating:
1.0

Fix equipment. Trailer had NO jack. And shook the whole time. Improper wheel alignment.

Eric R. 
Rating:
5.0

Everything was seamless - thank you for your attention to detail.

Joyce F. 
Rating:
4.0

Customer did not leave a comment.

alvin J. 
Rating:
5.0

Customer did not leave a comment.

KAILEEN H. 
Rating:
3.0

Customer did not leave a comment.

Lorie S. 
Rating:
5.0

Cool shop good people

Lenzy M. 
Rating:
3.0

Customer did not leave a comment.

JAELEN DAQUAN C. 
Rating:
5.0

They were VERY helpful, professional, courteous and kind. Thank you very much!!!

Mitchell G. 
Rating:
4.0

Customer did not leave a comment.

Nick N. 
Rating:
3.0

The Uhaul I rented was super slow. I believe it was the left headlight that was out in the truck as well. I also did not get my quoted price. I had to pay almost 50 dollars more than what I was quoted. I have not received the difference back either. I will not rent a Uhaul again. Was not worth it for the price.

Casey M. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

Everyone was very helpful and polite

brian D. 
Rating:
5.0

On Line system is difficult to use

MICHAEL JOHN M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE HENRY D. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Quick, easy, and hassle free!

JONATHAN ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

MARK RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Melanie C. 
Rating:
5.0

Customer did not leave a comment.

TINA MARIE B. 
Rating:
5.0

Customer did not leave a comment.

CATHRINE LOUEAS C. 
Rating:
5.0

Excellent rental location.

KEVIN LEE D. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN LOUIIS B. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer support at this location is excellent!

Matthew L. 
Rating:
1.0

Customer did not leave a comment.

JOSH M. 
Rating:
5.0

The trailer was pretty hard to get to, and I ran over some things on the ground when I left. Sorry about that, but really - they should not have been there anyway. There was just no room to maneuver.

MARK WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

Ray L. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN HAZEL M. 
Rating:
5.0

Long time customer.

MICHAEL LLOYD W. 
Rating:
5.0

Customer did not leave a comment.

mike R. 
Rating:
5.0

Very friendly and helpful group!

MATTHEW ALLAN L. 
Rating:
5.0

Great People at level park hardware.

STEPHEN GITAU K. 
Rating:
5.0

Customer did not leave a comment.

COREY BENJAMIN M. 
Rating:
5.0

Excellent service!!!

BARBARA JEAN J. 
Rating:
5.0

Level Park Hardware is great! They have everything! And always an answer if u have a question. U-haul is also a great service! Thanks guys! Everyone should shop here!!!

Karen O. 
Rating:
5.0

Customer did not leave a comment.

JERRY DEAN A. 
Rating:
5.0

Very happy with the service from this location.

DAVID ALAN F. 
Rating:
5.0

Awesome staff. Easy check in.

MARJORIE ALAINE B. 
Rating:
5.0

Awesome location. Got me checked in quickly. Very friendly.

BARRY RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Henrymichael V. 
Rating:
4.0

Well I had payment issues. They charged me twice to use the U-Haul. I still haven't received half my payment back but aside from that everything was good.

Tara H. 
Rating:
5.0

level park hardware did an outstanding job of providing me with the truck I needed. the reservation was made quickly and the truck was ready to go when I arrived. should I need to rent from this facility again, there would be no hesitation on my part.

EDMOND ANDRE L. 
Rating:
5.0

Great place to rent a U haul from. I've rented in the past as well with excellent service each time.

ANTHONYBURTON M. 
Rating:
3.0

Customer did not leave a comment.

Chase W. 
Rating:
5.0

They were excellent. The accommodating me on a Holiday when they were closed. Excellent service.

Paul C. 
Rating:
1.0

I will not recommend that anyone patronize Uhaul due to the truly awful experience I had.

Ian S. 
Rating:
5.0

Such a pleasure to do business with this facility. Excellent customer service. Your product is well represented with this company.

Charter Township B. 
Rating:
5.0

Customer did not leave a comment.

TONY MARTIN J. 
Rating:
4.0

Customer did not leave a comment.

TRACY DAE P. 
Rating:
5.0

Very nice customer service by all the staff and friendly people to provide assistance!

JOEL WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK TODD C. 
Rating:
5.0

All is wonderful. Level Park Hardware is always clean, helpful & pleasant. Will always go there!

Jerry edward O. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Krisha A. 
Rating:
5.0

Customer did not leave a comment.

MARY T G. 
Rating:
5.0

Only problem I had was I did the online preregistration to ovoid going through any other paperwork and to avoid being in building longer than needed and to avoid being around people that may have a imaginary virus “Covid- Carona” yet I still had to go in and be asked tons of questions I had already answered during preregistration Other than that they were great people it's just your system needs improved

Dale M. 
Rating:
5.0

Customer did not leave a comment.

Marc R. 
Rating:
5.0

This location goes above and beyond to make the customer experience the best possible experience ever! I would go there to rent a uhall even if I had to drive 50 miles to get there! Best experience I have ever had with renting a uhall ever!!

Melody C. 
Rating:
5.0

Customer did not leave a comment.

Robin R. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
2.0

The first uhaul we picked up had issues with the steering to the point where it was difficult to keep it in the lane and then a check engine light came on while we were driving it. After we loaded everything up, we had trouble getting it to start. When it did start, it wouldn't shift gears until it was over 5000 rpms. The next morning I called the location and explained the situation and that we would like to trade it in for another one. I told them I would be there in a couple hours. When I got there, I waited my turn in line and when they asked me what I needed, I said I had called earlier and needed to get a different uhaul. The guy I spoke with was standing there and he said they were very busy and I would just have to wait. When he finally got around to taking care of me, I mentioned that I had not replaced the gas because I was afraid if I turned it off at a gas station it wouldn't start back up. He said, I would just be charged for it. The rate for that is $4.75 a gallon. I told him I didn't think I should pay a penalty because of problems with their equipment. His responsive was dismissive at best as he walked out the door. It was, "We have had this equipment for two years and never had a problem before." The implication was that somehow it was my fault. He never apologized for the inconvenience or the wait. It took us over 45 minutes to get out of there. That was time we really didn't have to spare while we were trying to move. The second truck had none of the issues that we experienced with the first so there was clearly something wrong with the first truck. Finally, in a complete disregard for public health, more than half the workers were not wearing masks. Overall, it was a terrible experience and I would not recommend this location.

Amy M. 
Rating:
5.0

My experience was great. But I did want to suggest that the truck I rented have its transmission fluid check just because going from first to second was kind of rough.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Marcia C. 
Rating:
5.0

Well handled..great people

Jeffrey G. 
Rating:
3.0

Everything went well except at the time of delivery of the trailer. It was parked in the mud and it was dirty. I asked about a walk around to note damage and the attendant said there was an online check process. When I viewed the photo it was nothing like the one I picked up so I spent about 15 minutes logging a bunch of pictures of obvious damage. This made me concerned about check-in at the other end where I was dropping off.

Paul R. 
Rating:
5.0

All good

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Johnrobert-Gary M. 
Rating:
5.0

Customer did not leave a comment.

Ray L. 
Rating:
5.0

Level Park Hardware is fantastic.

Blaine T. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Russell E. 
Rating:
4.0

Everything went as it should have..one thing though...didnt like the fact that they made me purchase a trailer light adapter which i feel should have been included in the rental...

Quenton M. 
Rating:
4.0

Customer did not leave a comment.

Emmanuel N. 
Rating:
5.0

Customer did not leave a comment.

TRACEY T. 
Rating:
3.0

Customer did not leave a comment.

Dennielee S. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

carolyn M. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE B. 
Rating:
5.0

Staff was amazing.

Chantel L.  |  Overall Experience 
Rating:
3.0

I did not actually see the facility at Level Park Hardware.

Privacy R.  |  First Impressions 
Rating:
5.0

Level Park Hardware went out of their way to make it easy for us and make sure all was right. He was a godsend at a challenging time. I would suggest this route to others.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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