Well I had payment issues. They charged me twice to use the U-Haul. I still haven't received half my payment back but aside from that everything was good.Tara H.
Level Park Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
level park hardware did an outstanding job of providing me with the truck I needed. the reservation was made quickly and the truck was ready to go when I arrived. should I need to rent from this facility again, there would be no hesitation on my part.EDMOND ANDRE L.
Great place to rent a U haul from. I've rented in the past as well with excellent service each time.ANTHONYBURTON M.
Customer did not leave a comment.Chase W.
They were excellent. The accommodating me on a Holiday when they were closed. Excellent service.Paul C.
I will not recommend that anyone patronize Uhaul due to the truly awful experience I had.Ian S.
Such a pleasure to do business with this facility. Excellent customer service. Your product is well represented with this company.Charter Township B.
Customer did not leave a comment.TONY MARTIN J.
Customer did not leave a comment.TRACY DAE P.
Very nice customer service by all the staff and friendly people to provide assistance!JOEL WILLIAM C.
Customer did not leave a comment.PATRICK TODD C.
All is wonderful. Level Park Hardware is always clean, helpful & pleasant. Will always go there!Jerry edward O.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Krisha A.
Customer did not leave a comment.MARY T G.
Only problem I had was I did the online preregistration to ovoid going through any other paperwork and to avoid being in building longer than needed and to avoid being around people that may have a imaginary virus â€œCovid- Caronaâ€ yet I still had to go in and be asked tons of questions I had already answered during preregistration Other than that they were great people it's just your system needs improvedDale M.
Customer did not leave a comment.Marc R.
This location goes above and beyond to make the customer experience the best possible experience ever! I would go there to rent a uhall even if I had to drive 50 miles to get there! Best experience I have ever had with renting a uhall ever!!Melody C.
Customer did not leave a comment.Robin R.
Customer did not leave a comment.Paul C.
The first uhaul we picked up had issues with the steering to the point where it was difficult to keep it in the lane and then a check engine light came on while we were driving it. After we loaded everything up, we had trouble getting it to start. When it did start, it wouldn't shift gears until it was over 5000 rpms. The next morning I called the location and explained the situation and that we would like to trade it in for another one. I told them I would be there in a couple hours. When I got there, I waited my turn in line and when they asked me what I needed, I said I had called earlier and needed to get a different uhaul. The guy I spoke with was standing there and he said they were very busy and I would just have to wait. When he finally got around to taking care of me, I mentioned that I had not replaced the gas because I was afraid if I turned it off at a gas station it wouldn't start back up. He said, I would just be charged for it. The rate for that is $4.75 a gallon. I told him I didn't think I should pay a penalty because of problems with their equipment. His responsive was dismissive at best as he walked out the door. It was, "We have had this equipment for two years and never had a problem before." The implication was that somehow it was my fault. He never apologized for the inconvenience or the wait. It took us over 45 minutes to get out of there. That was time we really didn't have to spare while we were trying to move. The second truck had none of the issues that we experienced with the first so there was clearly something wrong with the first truck. Finally, in a complete disregard for public health, more than half the workers were not wearing masks. Overall, it was a terrible experience and I would not recommend this location.Amy M.
My experience was great. But I did want to suggest that the truck I rented have its transmission fluid check just because going from first to second was kind of rough.Debra S.
Customer did not leave a comment.Gary K.
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.Marcia C.
Well handled..great peopleJeffrey G.
Everything went well except at the time of delivery of the trailer. It was parked in the mud and it was dirty. I asked about a walk around to note damage and the attendant said there was an online check process. When I viewed the photo it was nothing like the one I picked up so I spent about 15 minutes logging a bunch of pictures of obvious damage. This made me concerned about check-in at the other end where I was dropping off.Paul R.
All goodAndrew G.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Johnrobert-Gary M.
Customer did not leave a comment.Ray L.
Level Park Hardware is fantastic.Blaine T.
Customer did not leave a comment.Rebecca B.
Customer did not leave a comment.Russell E.
Everything went as it should have..one thing though...didnt like the fact that they made me purchase a trailer light adapter which i feel should have been included in the rental...Quenton M.
Customer did not leave a comment.Emmanuel N.
Customer did not leave a comment.TRACEY T.
Customer did not leave a comment.Dennielee S.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.carolyn M.
Customer did not leave a comment.Mary A.
Customer did not leave a comment.ANNETTE B.
Customer did not leave a comment.LARRY E.
After all the confusion and being rerouted to a location that wasnt open and having to drive 30 minutes to another location it all worked out.JULIE C.
Customer did not leave a comment.Roy R.
Customer did not leave a comment.Christina H.
The staff are always kind, efficient & helpful.Phyllis V.
Steering was pretty loose side to side. Made it a little challenging keeping it straight on the road.GUY K.
I called ahead to make sure I could return the truck I rented to this location and that there would be no additional charges. I was told it was no problem and no additional charges. I get there and there are additional charges. Total hassle. Employees not trained. No customer service.CariAnne H.
The place was kind of hard to tell which spot to be, however; the employees were helpful and right on it. They got me right out!Melissa L.
Listen to the customersKennethmark K.
Customer did not leave a comment.Ashley N.
Employees were very nice and informational.Penny W.
Customer did not leave a comment.William D.
Uhaul did not shift. It was messy and dirty.Marilyn N.
Customer did not leave a comment.David L.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.Charles H.
Customer did not leave a comment.Sarah R.
Customer did not leave a comment.William D.
Customer did not leave a comment.leroy H.
The only problem I had was in stalled at the first stop light I stopped at! After that it ran good!Lester L.
Customer service was great. Clerk was friendly and prompt.Jennifer H.
Customer did not leave a comment.Lori S.
Customer did not leave a comment.Peter V.
Customer did not leave a comment.Cody Z.
Keep up the quality customer service experienceBrent E.
Customer did not leave a comment.Lynda T.
I was treated with respect by the young lady who booked my reservation and she was willing n eager to answer any questions I had. She helped me extend my reservation for a day when plans changed unexpectedly.Kellie A.
Customer did not leave a comment.Geoffrey J.
The people were very nice and helpful. Great place to rent from.Lance J.
Drop off without a glitch-person met me in the lot, done in 5 minCarl L.
Great equipment. Everything was perfect!BARRY B.
was all goodThomas H.
They lied about what the gas was at when i.returned the truck it was at 1/4 exactly where it was when i got it. Will nvr use uhaul again and now ur trying to take more.money out of.my acct screw u all won't happen never authorized any ore money then the 109 however u took 126 and change. Now ur trying for another 46 forget it.Evelyn R.
Customer did not leave a comment.Charlene T.
Really great location. Caring staff, they understood my situation and were able to make everything work out for me. Thank you.sharon G.
Customer did not leave a comment.ken S.
Staff was amazing.Chantel L. | Overall Experience
Customer did not leave a comment.Sara S.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.dean K.
Like the location. The trailer was clean but In very bad shape in my opinion. The door was so bad that they had to crank up the tension on the counterbalance to make door open which makes it a pain in the behind to close and the floor I thought I was go in to fall though it in spots it was trailer rv 1180d if I remember correctly but I probably won't be ever renting a trailer again thank youJosh H.
Good experience. Very service oriented. Would use them again!Steve B.
awesome people to deal with and very politeWayne H.
Great customer service, I would definitely recommend them based on my experience.Carmen K.
Customer did not leave a comment.wayne H.
Customer did not leave a comment.Christopher D.
always ready and very nice people to work withwayne H.
Great place will rent againRoger B.
Service was great. We would rent again and againRoger B.
Customer did not leave a comment.Visnu S.
Friendly service. Everything as advertised!Eric E.
Customer did not leave a comment.Michele H.
Customer did not leave a comment.Drew K.
Customer did not leave a comment.david W.
The equipment I reserved wasn't available. To hear, "Oh I guess they didn't bring the truck back is unacceptable. If you want us to use the online reservation system, you ought to tell us the equipment may or may not be available. Thankfully, they had a smaller truck available, but there was no offer to compensate me for the extra miles it took to make multiple trips. Don't use this small location unless you can verify the equipment you need is really available.DANIEL H.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.Brandon B.
Customer did not leave a comment.Yolyndia G.
Customer did not leave a comment.walt D.
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