Customer Reviews for Lewis River Rv & Boat Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lewis River Rv & Boat Storage

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Scott M.
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Customer did not leave a comment.

Joey J.
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Customer did not leave a comment.

Scott P.
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Very nice location.

David E.
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The owners were very friendly!!!!!

Kelly H.
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Nothing. She was very helpful and quite knowledgeable.

Rene M.
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the locations were fine. it is the people who booked our truck that really suck.

Jedadiah S.
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Truck was clean, staff was nice, and it was full of gas. Everyone I spoke to on the phone was super helpful. It was a bunner how far we had to drive for a truck because so many still havent restocked. We also only got a 17' instead of a 26'. So we ended up doing 60 miles more than anticipated due to the trucks location and having to do 2 loads

George C.
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Customer did not leave a comment.

Jesus J.
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My first time renting from this location and The lady working at this location was very nice and made it quick and easy.

HAROLD W.
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Customer did not leave a comment.

JERRY H.
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Keep your records organized and stop overcharging people. After standing for over 20 minutes waiting to return, we have been charged for an extra day! This is outrageous and downright theft. I want my money back now. To add insult to injury, I've been on hold for 40 minutes trying to resolve! What a poop show. I'm going to tell as many people as possible about your company's practices and horrible customer service!

MICHAEL DAVID F.
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Robert W.
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Robert W.
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Jeremy H.
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The truck I rented had transmission issues. I called U-haul to try to figure out how to deal with them but didn't get any help. The truck would not shift when going up hills and the RPMs kept revving higher and there was a burning smell at times. Thankfully it made the 2500 mile journey but there were times when I thought it would not. Trucks should be in optimum working condition for customers especially when going long distances.

Cynthia W.
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Kevin C.
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Cimire N.
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Nothing😄😄 has the best experience can was clean and communication was great.

Kevin D.
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Nicholas D.
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Scott M.
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Marcie N.
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Very nice gentlemen that checked the truck and trailer in.

Scott M.
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Customer did not leave a comment.

Dean J.
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Front desk gal was a joy to deal with. Very helpful.

Donna C.
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Matthew F.
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sean N.
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Signal light out. Should've received a discount

patricia M.
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ANGELA K.
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DALE R.
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Marc K.
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Very nice people making it easy and fast to drop off

Debra F.
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making customers stand out in the rain is not good customer service

Mary D.
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Customer did not leave a comment.

gregg H.
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excellent customer service

jason C.
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Was told I could pick up with phone at 8 then called and told couldn't it easy there there were 6 trucks in lot when I showed up after that when I left with the truck and turned on windshield wipers the wipers fell off

Steve R.
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Nothing, Sherri was professional, fast and courteous. Thank you, Steve Reid

BONNIE R.
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Excellent!

Padraic M.
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Customer did not leave a comment.

Cory G.
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Michael B.
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All good. . Can't really think of anything to improve things

Henry W.
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Customer did not leave a comment.

WILLIAM A.
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Customer did not leave a comment.

laura B.
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The folks at this U haul location are super friendly and helpful!!!

William G.
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Very Friendly and helpful.

WILLIAM A.
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I had asked for a drop off location 2 miles from my home. Instead I had to go 23 miles to this location. The truck only gets 8 mpg. That means more expense that could have been avoided.

Amber E.
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Overall experience at the beginning of the rental was difficult and sprinkled with problems to say the least. 1) due to routing with your system, it told me the only location with a trailer next to my starting location was 50 miles away. I went to go get the trailer. 2) At the first location, the hitch would not fit over the ball of the trailer. This was due to a recent repair made on the trailer by the location. They were unable to get the trailer to hook up. 3) They found me a trailer that happened to 5 miles from my starting location. Why did the reservation system not send me here first? So, I drove the 50 miles back to get the new trailer. This whole mess cost me 100 miles of driving and almost two hours of lost time. The location I finally got the trailer from was great! They went above and beyond. The next problem came when I got the trailer home and opened the door. I was hit with the strong smell of cat pee. So, I had to drive the trailer to a friends house. I rinsed , bleached and scrubbed the trailer. This meant another hour of lost time. I called the U-haul customer service line. The first person I talked to, their computer froze so they sent back on hold to talk with someone about the issue. They told me I would receive a call regarding the issues I had. To date, no phone call has been made. My overall experience was extremely frustrating with a lot of lost time and miles driven. Add the lack of follow through on customer service following up adds to the frustration.

Sara H.
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Customer did not leave a comment.

Michael L.
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BRYAN A.
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Nothing. Was a flawless experience for me.

FRED B.
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Duken P.
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Great customer service. Rented what I needed - thanks!

KAREN F.
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Customer did not leave a comment.

William G.
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Super friendly and competent staff! Location was easy to access and lots of room!

William G.
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This is a great site, easy to access and lots of room. Staff was super friendly and the transaction was very smooth!

Richard W.
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Customer did not leave a comment.

Seth B.
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Louis C.
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I am not a happy U-Haul customer because of the cost to rent the trailer.

David M.
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James H.
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Sean T.
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frances G.
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She is hate full Can't Change a person LIKE THIS !!!

Todd L.
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Lorrine S.
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Gary S.
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Gary S.
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David P.
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Fast easy and affordable

Christopher B.
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Top/front of van had a pretty bad leak, leading to water pooling in the “attic”. Location is fast and very efficient. Excellent service from them always.

Alberto L.
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Customer did not leave a comment.

Madeline S.
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Mel E.
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Christopher B.
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Just about faultless. Slick and quick service.

Steve L.
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Customer did not leave a comment.

Christopher B.
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Excellent, thoughtful service (perfectly happy to park the trailer for a nervous reverser! - very thoughtful.)

Ryan H.
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Customer did not leave a comment.

Michael D.
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Customer did not leave a comment.

ROBERT A.
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It was simple, quick and effective as hoped. I'd have used a smaller van, were there ramps to load washers and driers. Still got the job done and that's the point.

mark J.
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Customer did not leave a comment.

Alycia D.
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Valerie K.
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Excellent customer service representative! Super handsome too.

jeff L.
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Absolutely nothing I can think of. Gene at Lewis River was amazing and extremely helpful and very efficient and friendly!

DANIEL A.
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Customer did not leave a comment.

Stephen A.
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Jeffrey W.
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They went above and beyond to take care of us. Thank You.

TJ B.
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Excellent customer service!

james S.
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Customer did not leave a comment.

Brian L.
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Tammie R.
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App to return vehicle was not functional. It would not get past the photo of the odometer. I took MANY photos, hey uploaded successfully, but it would not move beyond that step.

THAD B.
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Customer did not leave a comment.

Gene P.
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Customer did not leave a comment.

Tyler M.
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Richard B.
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Quick and easy pick up. Very polite and helpful!

mashel M.
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Daniel K.
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Thank you. Simple even after hours.

Daniel K.
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Very simple even after hours

Jerry H.
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AAA

brian B.
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Customer did not leave a comment.

JANET B.
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Put a bed in the back for breaks? Seriously want to thank you for all your help in locating me Movers! The guys from Big Daddy Movers did a fantastic job. Will be contacting them to move out of your storage in a few months time. Thanks again!

Joseph L.
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Customer did not leave a comment.

Eugene S.
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Very quick and prompt courteous service.

Phillip P.
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Great place to rent equipment and great service. They always make sure your trailer is hooked up safely. Highly recomend renting here.

LILY H. | Overall Experience |
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I have stored belongings there for three years. My belongings are in good condition. Thank you. Sincerely, Lily Helmer lilyhelmer20@gmail.com

No reviews have been submitted for this location.

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