The appearance of this location is very rough - basically at junk yard. The gentleman who filled out the paper work was nice enough but apparently not very informed. He asked me where I would be dropping off the trailer and I told him that I wasn't sure of the location, but it would be around Kissimmee, FL. I told him I could go back to my truck to get the address but he told me no need - â€œit doesn't matter where you drop it offâ€. I dropped off the trailer this morning at Uhaul in Sanford, FL (north of Kissimmee) and the attendant informed me there is an additional drop-off fee because the document states Kissimmee. I tried to explain that the gentleman in Hampton, GA told me it didn't matter where I drop it off, but she said it does matter. She went on to explain that it's not the same county. It's not about the incremental $20 drop-off fee. It's about feeling like the gentleman just wanted to get me out of the office as fast as possible and not wanting me to go back to my truck to confirm the city. He should have taken the time to explain that it matters if Kissimmee is not in the same county. I would have gotten the address out of my truck. Maybe I missed it in the small print somewhere.Brian R.
Customer Reviews for Liberty Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I really like the people here. I did turn the truck in on time (but Uhauls mobile check in system would not work) and when the attendant came in he charged me for an extra day but I am sure Uhaul will get it sorted out.WILLIAM H.
Nothing to improve!! Customer service was excellentHARRY C.
I used my phone to rent this truck . I was so thankful that the truck was clean and ready to go !!! THANK YOU LIBERTY AUTO REPAIR. There is a dog next door. If he barks at you his name is "BUTTERCUP" Just say "hey buttercup - it's me" and he will be fine and stop barking.WILLIAM H.
Customer did not leave a comment.Stephen J.
Customer did not leave a comment.Frank H.
I returned the equipment at 1:30 p.m. on the 12th of May. I got an email saying it was returned at 9:45 a.m. on the 13th and I was charged for an extra day. The attendant told me to drop it in the back and said I was good. Apparently, he didn't check it in until the next day. Ridiculous.Thomas S.
Customer did not leave a comment.chris L.
Customer did not leave a comment.GARY F.
This is a very unpleasant Uhaul location. The guy who runs it is very rude and does not care to help you. The truck ran terrible and it sounded like the wheels were going to fall off. I will never use this location again and I will not recommend it to anyone.Jered G.
The gentleman had an attitude and told me if I didn't take out the insurance rhere could be damage and it took awhile for him to close it out I returned it within an hour and it was more than he said it would beChristina M.
Customer did not leave a comment.Angel D.
Equipment should be cleaned between each customer. The driving area and cargo area were both dirty.Rachael W.
Customer did not leave a comment.Xavier M.
Customer did not leave a comment.Julius W.
the owner was very flirtatious and it kept on hitting on me I would not recommend none of my friends to come here just in case he tries to touch or try to hit on me he would not give me the keys into we got down to the truck which made me feel very uncomfortable and I asked the market I had the keys after I done paid and he said because I want to see you more very nasty and vulgar I would recommend nobody to go down thereSamantha D.
Everything was good no problemsShawn B.
The truck had ants in the cab. We were constantly looking over our shoulder to make sure the ants weren't climbing on us. I would suggest another parking spot for the trucks. Currently they are parked near a bush where there's a pit bull barking at you.Carletta C.
Customer did not leave a comment.kenneth S.
Customer did not leave a comment.JOEL R.
Truck was parked too close to vegetation. The trucks cab and cargo area was infested with Ants. My loading was delayed by a couple hours because I had to buy a pesticide and wait for all the ants to die before I could load.Edward J.
Customer did not leave a comment.Jasmine W.
Maybe not have it take over an hr to get equipment and then cancel the equipment i already paid for then try and fix it while on the phone with someone. Made us later and the moving help was already at our house using up their time to help.Shannon C.
I did not interact with anyone because I return the truck after hoursRosie N.
Customer did not leave a comment.Thomas O.
It was good no problems. But I did ask about the location in Selma alabama he said any location.Calvin M.
The trailer leaked and the rain soaked one of my mattresses. I will be contacting Uhaul for compensation. The place to pick it up looks like it needs to be condemned. Surely there are better businesses in the area you can choose to partner with.John S.
Location was dirty and unprofessional.Brian R.
Had to do it all on the phone.... the truck was dirty and got charged extra for picking up a dirty truck... I had to drive 30 minutes outta my way to pick up the truck as well not happy at all.bruce S.
Training is necessary for this office.ronald C.
The gentleman that I spoke with was very unpleasant and didn't know much about the uhaul services offered. He also failed to look up my reservation, but rather tried to get me as a walk in client. I had a reservation for 11am and didn't leave his location until 3 hours later. He has made my time with uhaul very unpleasant and possibly would never use uhaul services again due to this.Lateefah W.
The brakes were completely gone and I also was under the impression I could return to any locationdavid M.
Customer did not leave a comment.Sandra M.
Customer did not leave a comment.Sean H.
My second time renting from this location. And happy about it.Kenneth T.
I dropped off a 26 footer here at this location. I made sure I took a picture of the gas tank and kept the gas receipt upon filling the vehicle gas back to where I got it at. This company charged me 36.00 extra without notice. There were no signs as to where to park the Uhaul or a driveway. Ghetto environment.TANYA M.
Customer did not leave a comment.John D.
Called to verify this location had the trailer I wanted. When I arrived, the guy stopped what he was doing (they do other things than rent U-Hauls) and took care of me right away. Excellent experience. Glad I rented from him.Kenneth T.
The manager on duty was waiting on me as I pulled into the service center. I will use this location again. Excellent service.James B.
Customer did not leave a comment.Michael H.
This location charged me an extra $117.00 on top of the $200.00 I was initially charged. He told me I brought the truck back a day late when in actuality I brought it back a day early. I already filed a complaintAndreon S.
Keep the service just like your have itfred T.
Customer did not leave a comment.Tyson R.
Customer did not leave a comment.Tyson R.
Gave one price on the phone and another when I got there.Carol S.
No comments.Lee T.
Customer service was poor. I had transmission trouble after hauling the trailer from New York to Georgia and I purchased the $40 insurance which was of no help because I requested to have assistance from uhaul to take trailer off of my vehicle and return to drop off site 15 minutes away and I was told I would be charged through road side assistance for a tow. In addition I was charged an additional $5 for toll charges although I used my own ezpass through out the entire trip and this charge was made with out my authorization and I contested the charge before it was deducted and still no one has followed up with me. Not happy with the service at all.Camille T.
Keep doing what you are doing!danny R.
Customer did not leave a comment.Ashya W.
Customer did not leave a comment.KELVIN M.
Customer did not leave a comment.otis L.
Customer did not leave a comment.Guebolle M.
Your customer service phone line is saturated. You never answer the phone!!! Everything has to pretty much done onlinemario R.
Customer did not leave a comment.Saul F.
Customer did not leave a comment.Erica B.
The own was over an hour late and seem to have an. Attitude when it was check-in timeSteven B.
Customer did not leave a comment.Allen H.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Caarne W.
Provide receipt of contract and do a walk through of van/equipment to ensure current damage is not applied to new customer.Jacob S.
Customer did not leave a comment.Cristopher T.
Make sure customer gets a hard copy of their contract at time of rental. I was told the contract was sent to my email, which I didn't have access to until I returned back home in Tennessee. I had no idea what my charges were, how many miles were allowed or when it was due back.Jessie W.
Customer did not leave a comment.Gwen H.
Customer did not leave a comment.
Customer did not leave a comment.Butch S.
No problemsCONNIE K.
HORRIBLE CUSTOMER SERVICE! HE NEEDS HIS UHAUL LICENSE TAKEN AWAY....NOW! I WILL BE CALLING THE CORPORATE OFFICE!TIFFANY R.
Customer did not leave a comment.Joshua W.
Seemed to be in a bad part of town. No security around. Buildingstephen B.
Customer did not leave a comment.Dee S.
I dropped the keys in the overnight drop-box yet was billed for 3 days with the truck not 2. I actually stopped by the Liberty Auto office on Saturday asking if he'd gotten the keys from the Dropbox and he said he had, yet the time on the receipt seems (as best as I can recall) to be right after I dropped by. This makes me wonder what the receipt would say if I hadn't stopped by. He might have billed me through today or tomorrow, who knows. I was very patient with the man at Liberty Auto when he was taking my information for the rental I'd setup online. He had to actually call someone to figure out the expiration date for my driver's license and what to input into the computer, but now he bills me for a whole day when I had the truck back on time and should only be billed for 2 days. It's ridiculous and I'll be recommending people stay away from this U-Haul location.William A.
Customer did not leave a comment.thomas A.