I was charged more miles , i used 45 miles I was charge 93 miles
LEONARDO F
Customer Reviews for Liberty Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service 👏
Fernando GParking lot was crowded. Do not too much space
DOUGLAS LExcellent customer service! They were patient and kind.
NICTE OBuen servicio !!!
GERARDO MGreat
YANELIS PVan was in good shape, price was good, location was convenient, but the customer service was poor. Once I declined the U-Haul insurance, the attendant seemed very frustrated and unwillingly to be helpful. She threatened that I was recorded on surveillance declining the coverage. Additionally, she was unwilling to walk out with me to vehicle and have quick walk around to identify any damage prior to taking it. After finding some damage to a rear taillight, I had to come back in to show her with a picture. Upon returning the vehicle, she wanted me to just leave the vehicle and that I would be emailed the invoice without doing a final walkaround because she was "very busy". I offered to wait and had to insist on having the final walkaround with her.
JORGE MExcellent service
LUZ FSomething are wrong whit the Engine and clutch
YOANDYS NExcelente servicio los recomiendo al 100%
RUBEN DNada nuevo, continuar con el trato y calidad de servicio
FIDEL OVery good service
LUIS VVery good service and helpful employees. I would return to this location for my next rental.
HECTOR AChequear el vehículo con el que alquila.
IVER TGenial todo funciona como un reloj buen trato y te atienden con inmediates
CARLOS BExcelente servicio.
LEONARDO OI had reserved moving equipment online and this location does not have so that delayed everything and cost us significantly in our move. The online system should not allow you to reserve equipment and supplies when that location doesn’t have anything.
ARALY HElegante
Valle EThe truck was ready and in good condition.
Oscar MI retuned the truck cleaner of what I got it. Even thought, I was charged for a cleaning fee. That is NOT right. I won’t recommend this location again!
LOHANMY CPlease make sure that the amount of gas is correct at all times. My contract said 1/2 tank when in reality fas only 3/8 of a tank. The lady in charge said she would fix the problem. Thanks you guys always do a great job. Luis
LUIS EThe truck had a number of warning lights on the dashboard including check engine light and the tire warning signal. The man said that U-Haul said to disregard. Also the wait to pick up the truck was excessive, over 30 minutes because the clerk was busy with selling gas and food.
Maria dNothing. Perfect !
CLEMENT GMore parking space
Rene RGood
Jabier CThey don't have the equipment (like dolly) available in this location.
Marcos GPersonal workers súper qualified
Manuel GGuarantee the service work clean units
EDUARDO HVeh mirror was damaged and it was a safety issue
Victor Rthe equipment is clean because is new, but is not clean as someone did a cleaning. In another hand the tires are always not inflated as required - there is always a sign showing you that you need to inflate the tires (btw this is not the only place who have that problem), taking in consideration that the equipment is usually located in a gas station, with tire center and a carwash i think that it could be better not only for me, also for new customers.
Eduardo HThe customer service was excellent.
Osmany SThe equipment was in ok condition. Although the transmition might be giving you issues soon
gallo jEven though I had requested it, location claimed they didn’t have the blanket pads for protection of furniture.
Gregory MKeep the good way
Alexvaillant B$20 for a u-haul is bs! What was supposed to cost me $20, ended up costing me over $50. I’ll think twice before renting again. I much prefer 10 trips in a friend’s pickup to being ripped off by u-haul.
George QMe rentaron un camión con fallas mecánica perdí 5 horas de mi trabajo porque ese fue el tiempo en que se demoraron en responder ustedes es un falta de respeto porque ahora ni mis horas de trabajo perdida me van a pagar
cruz oThe van was clean but we found a lot cockroach 🪳 inside came out when you open driver door and back door beside that everything was perfect thanks and Gob bless U-Haul and all staff
Sara CExcelente
enrique gBetter prices in miles
PEDRO VThe 15-foot truck was leaking water through the windshield due to the rain. Also, you could feel it was in bad shape.
manuel eI didn't have the supplies that I ordered, which was not the fault of the location, but it was a hindrance.
Emily HThe location name was not the same as online, so I passed it the first time.
Polly SThe staff at the gas station were very profesional
Maria AVery bad attention, not the person who attends, she is not polite and she left me waiting for the rent papers for 30 minutes, there is a stop simply because I claimed that she was serving other clients when I was waiting for her for a long time apart from that he delivered the dirty truck
Jessica RAgent was very helpfull and friendly.
Luz MThe truck made all types of noise. I was worried the entire time it would not make it to my destination
Mercedes PIt was an excellent service
Ruden MVery nice all the employees and services thanks very much do Uhaul God bless all
SARA CI was charged double the price although I only used the truck for less than 4 hours
Sara VThanks good service
ramon r