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Steve S
Customer Reviews for Liberty Pack & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul customer service and roadside assistance is one of the worst experiences I've ever had. I will do anything to never rent from Uhaul again because of how horribly my rental was handled by customer service. The location I rented from was great, but all other contact I had with Uhaul was terrible. I'd love to speak with someone further, because I nearly called police on the roadside truck driver.
ELIZABETH SExcellent customer service.
Georgia EGet equipment to the site where the customer chooses to rent it or free up the one's kept in reserve.
Mark GThe truck was not really clean on the outside or the inside of the cab when we picked it up. We had to clean the windshield and wipe stuff down. The trucks literally sit in a car wash parking lot!
Leslie CYou web site and app are horrible. Nothing but problems with both
JACK JFriendly and efficient staff.
Debra MGreat people
Troy MAs always, this the staff was friendly, informative and made feel as if I was with old friends!
Emily LTge people at Liberty are friendly, and give indepth instructions. I won't use any other location.
Emily LCustomer service at Liberty is amazing.
Emily LThere were safety chains that were loose when I picked up the trailer. Neither I nor the attendant noticed them. I had to stop on I25 on my way to Colorado Springs to tie them up. Otherwise the trailer was clean and squared away. I made it home in good order.
Kim HWas friendly but said where to leave did not offer assistance to unhook
Don HNothing. The staff was Great!
Manuel CReserved truck for 7:00am and it took untill 10:30 to get verified absolutely ridiculous.
RODERICK BEverything was great
Denny RVery good customer service! Thank you
Jon GThe attendant received both the trailer and 26 ft truck. He promised me he would send me a receipt. I have not received the receipt for the 26 foot truck return. Please forward me a receipt. Tom Fisher. Email Thomasfisherco@yahoo.com
Thomas FAmazing every time I deal with them !
Dustin RI wouldn't know anything about the place other than I dropped the truck off there. There was nobody there when I arrived.
WENDY CI feel like the pricing for renting it w/ the mileage is a bit steep. I paid ~ $230 for a 120 mile trip, not including the 35 dollars worth of gas I paid for.
Johnathan AGreat service, Heather was fast and efficient as usual. Highly recommend Liberty Pack and Ship Uhaul!
GREGORY DExcellent service.
Cheryl EVery friendly.
THEODIS FNice big parking lot with lots of entrances and exits. I used the digital self check in. The parking lot is shared and there were no “equipment return” signs. No instructions via the app about where/how to park. The Uhaul store front is not visible from where the trucks/trailers are parked, so it was difficult to find the key drop box. Next time I will just do the drop off with a person.
Andrew WNo visible UHaul sign or building. Difficult to find location and business voice mail box was full unable to leave message.
JoDeen HThis was the best customer service I have experienced ever. When I had an issue with my moving help and needing an additional truck, they went above and beyond to help me! I would recommend this place to anyone. Great people!
Steve PTexas to Colorado paid in excess of mileage, Did NOT reimburse for mileage not used. December 2022, Colorado to Texas, unused mileage WAS reimbursed! Looks as if it’s a facility that picks and chooses how they do things. It absolutely doesn’t seem like a uhaul policy just a pick and choose situation. I would not recommend UHAUL as it seems each location has their very own different policies. I feel excess mileage is added to increase the cost.
Nick AU-Haul charged me more money even though I returned early and in good shape.
Jalissa RVery friendly and helpful even assisting in the reservation.
Ken RAverage because the key box is quite far from the vehicles. It was just annoying to walk back and forth
Kendra CVery attentive and made the drop off very fast
Jose MEveryone was polite, helpful and the truck was very clean.
MARCIA GNone.
BRUCE Bfriendly and fast
Terry DAir conditions weak on hot day,, but otherwise people were great in Pueblo West.
Mark PFantastic Top 100 local company, HIGHLY recommend!
Randy LGreat customer service!
Gail JHorrible service. Tried to do the online no contact rental and they failed to put the key in the lock box. Was harassed by some guy when I arrived to pick up my equipment as well. I ended up having to wait for 2.5 hours to get my equipment because the office didn't open until then. I will probably never use uhaul again after this.
Benjamin OQuickly checked the rental upon return and sent me on my way. Efficient
Bill BGet vehicle as promised
James WThe folks here treat the customer with respect. Even with the minor computer issue, they were polite, patient, and organized. Thank you!
Thomas DI have absolutely no complaints! Everyone was helpful and considerate and kind. I would recommend this location to anyone and everyone. Thank you for a great experience!
Britni WEasy to reserve they were great help.
Joe GVery Friendly place to go
David KReally nice people.
RICHARD MVery friendly staff,would recommend to other people.
Elbert SThe people at liberty pack and ship are awesome. It’s the easiest U-Haul experience ever you’re in you’re out…they are quick. Great rates
Christopher FWE RENT ALL THE TIME , BUT THIS WAS THE WORST. YOU OVER SOLD THE LOCATION WHEN WE GOT THERE WE HAD TO WAIT 30 MINUTES TO FIND OUT THERE WAS NO TRUCK. THE OWNER SAID UHAUL SHOULD HAVE EMAILED US, WHICH DIDNOT HAPPEN. w HAD TO WASTE ANOTHER HOUR GOIGN TO ANTHER FADCILITY TO GET A TRUCK. WORST EXPERIENCE EVER WITH UHAUL, BUT WON'T HAPPEN AGAIN SWITCHING TO PENSKE!
James MMake certain the equipment works.
David MEverything was excelente, people who attended us were patient to explain every detail. We have no problems at all.
Gabriela R