Customer Reviews for Liberty Pack & Ship
(U-Haul Neighborhood Dealer)

58 reviews

448 S McCulloch Blvd   Pueblo West, CO 81007

(719) 423-6379

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(719) 423-6379

448 S McCulloch Blvd
Pueblo West, CO 81007

Services at this Location:

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Devin M. 
Rating:
3.0

I was supposed to pick up a truck in Canon City at 9am but they did not have my truck. I had to drive to the drop off location 30 minutes away to get my truck which caused me to be late to meet the movers I had paid for. The truck was dirty and water was leaking into the front seat from the roof. The truck drove like it was on its last leg and didn't want to start. The transmission sounded terrible and the RPM would jump up to 4 for no reason. Very frustrating experience. The staff at the location was very kind and pleasant but the vehicle was a mess. The experience of have to drive an extra 30 minutes to pick up the truck and drive all the way back to meet the movers was very stressful and cost extra gas. Very poor experience.

Heather S. 
Rating:
5.0

Offer a paper receipt not just an email one.

RoseMary B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Beth J. 
Rating:
1.0

I reserved a trailer in which I was reassured by two different employees (made by two separate phone calls) that the trailer would be ready by 8:00 the following morning. The trailer never left the facility until 10:30. I was paying a hired man $20.00 an hour to wait on the tracking and confusion of the U-haul dealer. This was an additional $50.00 that I had to pay because of their errors.

Shelly M. 
Rating:
4.0

Fulfill your confirmations, had to go 40 miles to p/u equipment from original pickup location

daniel S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Darren A. 
Rating:
5.0

Customer did not leave a comment.

Jonnie C. 
Rating:
5.0

Customer did not leave a comment.

Cameron K. 
Rating:
5.0

There was stuff in the back of the truck and the truck was really low on fuel. Customer service was excellent!

Beverly M. 
Rating:
2.0

People were very nice and courteous. However, they did not complete paperwork correctly and I was half way through my journey and had to stop to give them correct trailer number as they completed the contract with incorrect information. Then when dropping it off, it was confusing em because there was some “emergency” put onto my contract and nobody knew what it was. Overall equipment worked but paperwork was confusing and should there have been troubles. It would have gotten worse.

jeff Q. 
Rating:
4.0

Customer did not leave a comment.

Inez S. 
Rating:
1.0

The main issue here, was the labor hired through U-Haul, first my credit card was charged, so i thought things were right, but then, U-Haul removed the charge. The next day, I realized that I had no help, it was horrible, and as a result of that, I received a call from somebody saying that they'd charge me $200 on top of what I had already payed ($700 for 2 guys 5 hours). That person said that he'd send them at noon for three hours, that it'd be more than enough for my stuff. They showed up at two, and trashed all my furniture and walls, my fridge and they destroyed my new wooden floor. Also, some stuff just disappeared... At the same time, I was receiving all kinds of pressure from the U-Haul rep... I could not return the trucks with my stuff inside... It was just a horrible experience, and the insurance won't cover even half of the damage caused.

Mario C. 
Rating:
3.0

The main issue here, was the labor hired through U-Haul, first my credit card was charged, so i thought things were right, but then, U-Haul removed the charge. The next day, I realized that I had no help, it was horrible, and as a result of that, I received a call from somebody saying that they'd charge me $200 on top of what I had already payed ($700 for 2 guys 5 hours). That person said that he'd send them at noon for three hours, that it'd be more than enough for my stuff. They showed up at two, and trashed all my furniture and walls, my fridge and they destroyed my new wooden floor. Also, some stuff just disappeared... At the same time, I was receiving all kinds of pressure from the U-Haul rep... I could not return the trucks with my stuff inside... It was just a horrible experience, and the insurance won't cover even half of the damage caused.

Mario C. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
2.0

Was charged double for a one day car dolly rental

Zach H. 
Rating:
5.0

Customer did not leave a comment.

Nathan R. 
Rating:
5.0

The staff were delightful and helpful I would recommend this location for folks that miss customer service.

RENALDO G. 
Rating:
5.0

Staff is friendly and helpful.

Alan R. 
Rating:
3.0

Customer did not leave a comment.

William D. 
Rating:
4.0

Check out programming needs major improvement - too many obstacles to overcome when there is a different payer vs different driver.

Pat T. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Very personalble service. Need more training. Couldn't answer payment questions

Jose S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
5.0

Excellent customer service. Best rental experience.

Claire B. 
Rating:
5.0

Customer did not leave a comment.

CurtisDianeRache C. 
Rating:
3.0

This was NOT the pickup location that I reserved. My pickup location changed to a location 30 minutes away - and I WAS NEVER NOTIFIED. This caused almost a 2 hour delay in getting my rental picked up. Please NOTIFY ME when changing my location! When I finally found my vehicle - it had been vandalized and the gas tank was drilled and drained, and it was patched. I had to immediately fill it with gasoline when driving off the lot. Luckily, the patched gas tank did hold up for the rest of our move. I reserved 24 furniture pads and the pickup location only had 6. What good are reservations if they mean nothing? Overall, UHaul reservations and customer service is NOT good and does not make me recommend UHaul.

Randal R. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
3.0

Better training for employees

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Judge D. 
Rating:
5.0

not sure if anything. They were very helpful and professional.

Robert G. 
Rating:
5.0

Insure all your reps are as profficient as the woman in Pueblo West.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Benji T. 
Rating:
5.0

Customer did not leave a comment.

ZULEJKA B. 
Rating:
3.0

Hopefully broken strap was replaced so the next person that rents this car hauler doesn't have to improvise like i did. They were very understanding and an area manager just happened to be there so I'm sure they took care of the issue.

NICK M. 
Rating:
4.0

Location did not have all of the blankets that i had reserved. Had to go to a second location to pick up the additional blankets.

DENNIS L. 
Rating:
5.0

Good people.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Customer did not leave a comment.

Danning B. 
Rating:
5.0

Identify office

PETE D. 
Rating:
4.0

Customer did not leave a comment.

DONNA C. 
Rating:
3.0

We had to drive to Pueblo west to pick up the trailer. It was inconvient and cost us time wecreally didn't have.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Stephen E. 
Rating:
4.0

Customer did not leave a comment.

Nancy S. 
Rating:
4.0

Customer did not leave a comment.

Loren I. 
Rating:
4.0

Customer did not leave a comment.

Loren I. 
Rating:
2.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Gay H. 
Rating:
5.0

Customer did not leave a comment.

beto S. 
Rating:
1.0

Charged me 96 dollars for cleaning when it wasn't dirty I have the email to prove it I won't ever rent again or recommend!

Logan E. 
Rating:
5.0

Great people, easy in and out, just about impossible to miss.

LEWIS W. 
Rating:
5.0

Customer did not leave a comment.

ANNA R. 
Rating:
5.0

Customer did not leave a comment.

francisco O. 
No reviews have been submitted for this location.

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