No improvement needed, employees were super helpful and made it an enjoyable experience.
ROBERT H
Customer Reviews for Liberty Pack & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Melissa was very helpful and knowledgeable. She helped me load my car on the car hauler with enthusiasm. It was a pleasure to work with her.
DANIEL Mextremely efficient and courteous, wish I had more projects to rent their van from them
ALEXANDER PEasy check in/out process and very friendly staff.
MEREDITH DNothing. Friendly & efficient representatives.
ARLEE LFriendly service. Excellent customer service. I will be renting from this location again in the near future.
PATRICK HDon't charge me 3x what the fee was supposed to be.
David WGreat experience. Personal were very professional and helpful
RANDY HN/A
ROBERT HThe girls that work there know what there doing and made it very ease and fast to rent a trailer they are very professional
WILLIAM PThe gentleman that helped us I do apologize we don’t remember his name, but he was very helpful very knowledgeable and willing to go out of his way to help us hook up the trailer and explained everything to us. We will recommend this location to anyone due to the fact that it was easy, smooth and fast to check out and to check the trailer back in thank you to this company. We appreciate you guys and they have stuff to keep you entertained there like snacks and people that are friendly a nice dog just a very nice environment thank you guys and we hope to work with you guys again soon.
SERINA SFantastic experience, and the staff was incredibly knowledgable and helpful
JULIE GIt was a little hard to find because the office and equipment are located in slightly different places. Otherwise perfect!
DAVID BNothing
RANDY HTop Shelf!
STEPHEN RNice friendly people.
JUAN MReally nothing, this rental was perfect. Thank you
KELLY MProfessional. Recommend
rebecca lPerfect service. I had been told that I needed to download the U-Haul app during the reservation process. That was unnecessary. All I did at my return was lay the keys on the desk. I was asked one question, did you have any trouble with the truck? I volunteered the return fuel level and was out the door!
GEORGE SThe staff was very friendly and helpful. Answered customer questions and handled all situations with professionalism.
Theresa BI feel that at the prices U-Haul charges, the trucks should be better maintained. The wiper blades were shot and useless. The inside of the truck was filthy dirty. The windows (outside and inside) had not been cleaned in a while and were difficult to see out of. Before returning the truck I did U-Haul a favor and washed the truck as best I could, cleaned out and wiped down the interior and cleaned all of the windows.
MICHAEL WWhen I arrived the keys were not in the drop box making me wait 2 hours until the business opened up. When I arrived at the business the lady was unable to find my reservation until about 20 minutes when she entered my phone number to look it up. She finally found the keys. When I got in the truck the windshield was covered in bugs and was very dirty. Horrible customer service and pushed back my day by 2 hours because they failed to put the keys in the pick up box.
Michael JThe lady’s that work there are very helpful and make renting trailers very easy Unlike the U-Haul off Dillon St I would Definitely rent your equipment from Liberty again Keep up the good work Ladies
WILLIAM Pall was well
MICHAL RDrop off was fine and as expected. Pueblo West location helped me as much as they could to adjust pricing back to what I was originally quoted since I was overcharged by $148 due to U-Haul changing pick up locations and modifying my reservation/pricing from what I was originally quoted locally.
Daniel BThe tires were mismatched and low on air. We had to air them up.
Robert HNothing to add at this time. Thank you for the excellent service. It was perfect and very convenient for my needs. Thank you
Roberta WIf they were able to have a couple small trucks or vans they could make extra income as a rental option. The office was clean and the staff friendly. Will definitely be back.
Jennifer HWe were treated with friendly and fast service. Thank you!
Wendy AKeep up the great work! The team at Liberty Pack & Ship did a fantastic job, they were friendly, knowledgeable, and made my trailer turn-in a good one. I would and will rent from the Liberty Pack & Ship location again if in need.
Ryan BThe only thing was it was hard to find the location of the office.
BRYCE OThe crew at this site are friendly, knowledgeable, helpful, and run a great business. I will gladly rent from this location every time if possible
RAYMOND GThe problem is that out pick up location was changed and was farther away from our move so that added miles and about a half hour of extra pick up time. The truck had a check engine light on. It seems that should be checked before renting it out.
Philip FOdd parking away from the office but a reasonable distance and plenty of room maneuver and park.
Danny GGreat experience. I always rent from Uhaul.
Micheal LTrash left in the vehicle. The employees were very helpful. The UHaul app is terrible.
Matt CWas not informed that the drop off location closed at 1:00 in the afternoon causing me to have to pay an addition day rental.
DONNA CStaff was very friendly, store was clean and very well organized. Only thing I would suggest is a sign out front near the road to help give direction. Store is back behind other store with only a small sign.
Charles BVery professional and nice. Easy to rent and return.
Rhonda SYour service was awesome will do business again thank you 😊
Cathrine PYour hour and people at this location far outweigh all others we have workef with in the past
LAUNA RAdded comments on the entire process in the comments box for the checkout location
Shalmarie RUhaul customer service and roadside assistance is one of the worst experiences I've ever had. I will do anything to never rent from Uhaul again because of how horribly my rental was handled by customer service. The location I rented from was great, but all other contact I had with Uhaul was terrible. I'd love to speak with someone further, because I nearly called police on the roadside truck driver.
ELIZABETH SExcellent customer service.
Georgia EGet equipment to the site where the customer chooses to rent it or free up the one's kept in reserve.
Mark GThe truck was not really clean on the outside or the inside of the cab when we picked it up. We had to clean the windshield and wipe stuff down. The trucks literally sit in a car wash parking lot!
Leslie CYou web site and app are horrible. Nothing but problems with both
JACK J