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THOMAS Z
Customer Reviews for Lidtke Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was closed
Christie eEverything was ready to go and clearly communicated. The vehicle was very clean and in good order. I was helped right away.
ROBIN WExcellent staff.
PAUL PWanted to charge me more for where I dropped off. Checked web for closest . What came up not closest. Anyway we moved
RONALD HVery good customer service. Helped me a lot
LFREDO RBoth locations, the salesman first name is Tim. Both Tim's were great. Tim W was super and very helpful
DONALD MThe phone calls to 2 contacts went very clunky. It took a long time (15 min) to wait for the verifications to happen. Can this be streamilined? Do we need 2 phone calls. Can 1 be enough?
James YEverything was excellent dropping off the uhaul
Brenda STim is great, you can add more people like Tim
Donald MGreat team to work with! Highly recommend!!!
Peter FTim is amazing! Super kind and helpful!
National PLidtke very professional 5 stars. Scoring is for U-Haul Wisconsin traffic center (Ross) which is the worst negative infinity stars. After years of renting from U-Haul likely will never rent from them again knowing how the employees have gotten so bad.
Carolyn MTim was very accomodating and thorough from start to finish -- he providing helpful information-
Mark VThe reservation experience was poor. When it was made online it just changed and I had no follow up as to why there was no truck available. I eventually just cancelled the other reservation. The automatic system tried pushing me to a location over 26 miles away and I would have spent quite a bit of money in just mileage and fuel.
Sandra MThe tall gentleman was very helpful hooking up my trailer. He was patient with me when the wiring on my truck wasn't working.
Lawrence BNothing. This was a great location to rent from and the guy who handles the uhaul rentals is just fantastic. Very helpful, super flexible and just a great person to deal with!
Matthew RVery helpful
Mike VNothing everything was perfect.
Tricia BReally good transaction. They were helpful and friendly
Kurt STim Welch at Lidtke’s provided excellent customer service.
Dirk LWhen we arrived, we were trying to do the pick up process on the mobile app and the app kept restarting itself, making me redo the process a couple of times. When we got to the part to get our truck via the truck number the app provided us, our truck was not there. We sat there for an hour trying to just pick up the truck. Other than that, the truck was clean & easy to use.
MARIAH HThe app was really annoying. It froze on me while I was doing the reservation several times. Some how it also double booked the truck at two different places. It was a huge pain trying to do the self service pick up.
Matthew PBoth windows in this truck need to be resealed. It's awful. Drove 5 hours in. A wind tunnel. Sounded like the windows were rolled down
Thomas NThe truck ran great and fuel consumption was far less than anticipated. Tallying up the charges, after the truck is returned, the agent should be clear and concise, not mumbled and jumbled with a lot of useless information added in, which causes confusion. Font size should be larger on contract/final bill. I returned the truck a day earlier than anticipated, which didn't bother the agent. All in all, everything went exceptionally well.
Marguerite SAlways great to work with
Barry RWas just a quick move but a very friendly staff and well kept area!!
Zacharia KVery satisfied
CAL SAmazing team at Lidtke Motors! We will use this location for all of our rental needs. Just fantastic.
Joseph MEverything went very smoothly, no problems at all.
Karen HI don’t remember the guy’s name that helped us at the Beaver Dam location but he explained everything so nicely and was quick and thorough in getting us taken care of. I was very pleased with everything and would definitely recommend to anyone I know!
Jesse GEverything was great!
Ella SVery helpful customer service.
Walter HSeems ridiculous that the tank is not required to be full before renting the truck. Very hard to estimate how much gas will be needed and not my job to have to lay extra for someone else to use.
Megan MLidke Motors has always been great... Uhaul experience was no different.
David CI actually recommend this place to friends already thank you
Chastity KEverything went well. Very friendly assistance.
Robert GThey were closed. I returned on a Sunday
Diane Kjust great! thanks
MICHAEL KLidtke Motors was very helpful when I needed to extend my rental. Communication was excellent! I would highly recommend them.
Melissa WA great experience overall!
Jessica SWas in and out in 20mins. Rep was friendly and helpful. No surprises with billing. Everything went smoothly and as expected.
Dylan FGreat location to rent a U-Haul. Facility is nice clean, and staff is professional.
Lawrence BExcellent service.
Holly KLidtke Motors is just the best to work with. They are professional but also genuinely helpful in recommending which truck or trailer would work, and getting you set up. Thanks again!
Jenny HLocation off highway
Robert N