When we called one of the U-haul places here, the owner took the time to find the trailer we needed. He did not have any on his lot, but said another local dealer had the trailer we needed. He made all the reservations for us over the phone so it was easy to pick up the next day at the other dealer. The gentleman at the location we picked up the trailer at was pleasant, efficient and answered all of our questions. He showed us how to use the auto transport and stood out in the rain to make sure everything was secure. Then when we brought the trailer back later that day, the same person helped to get the trailer back into the parking stall and disconnected everything for us. It was a good experience.
AMANDA A
Customer Reviews for Lidtke Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Curtious staff. Quick pick up and drop off
CAROLYN VGreat rates.
Chester GBoth times I've been there in the last week they have been nothing but wonderful and helpful to me I would very much recommend them again thank you
Jinnae LVery knowledgeable and helpful!!!
NICHOLAS SThe entire rental experience was great. However, when checking out online, I was forced to download an app instead on simply doing it through the website, which to me was a stupid waste of time.
LAURIE GThey were great with showing the hook up and unhook of the trailer. Great service .
BRIAN Feverything went well
ROBERT STim was a great person to work with he took care of our needs and got us on the road quick. Thank you Tim we be back the next time we need a trailer.
WAYNE BExcellent pickup experience, helpful and friendly. Trailer was in good condition and is well equipped.
Kenneth CThey treated me like I was a dumb black person. They stayed well after closing to make sure I would return the truck. The experience made me uncomfortable and unwilling to use their services again. Also the vehicle was not at a full tank when I got it. But I was asked to return it to all the way full.
Lanessa GIt was closed
Christie eEverything was ready to go and clearly communicated. The vehicle was very clean and in good order. I was helped right away.
ROBIN WExcellent staff.
PAUL PWanted to charge me more for where I dropped off. Checked web for closest . What came up not closest. Anyway we moved
RONALD HVery good customer service. Helped me a lot
LFREDO RBoth locations, the salesman first name is Tim. Both Tim's were great. Tim W was super and very helpful
DONALD MThe phone calls to 2 contacts went very clunky. It took a long time (15 min) to wait for the verifications to happen. Can this be streamilined? Do we need 2 phone calls. Can 1 be enough?
James YEverything was excellent dropping off the uhaul
Brenda STim is great, you can add more people like Tim
Donald MGreat team to work with! Highly recommend!!!
Peter FTim is amazing! Super kind and helpful!
National PLidtke very professional 5 stars. Scoring is for U-Haul Wisconsin traffic center (Ross) which is the worst negative infinity stars. After years of renting from U-Haul likely will never rent from them again knowing how the employees have gotten so bad.
Carolyn MTim was very accomodating and thorough from start to finish -- he providing helpful information-
Mark VThe reservation experience was poor. When it was made online it just changed and I had no follow up as to why there was no truck available. I eventually just cancelled the other reservation. The automatic system tried pushing me to a location over 26 miles away and I would have spent quite a bit of money in just mileage and fuel.
Sandra MThe tall gentleman was very helpful hooking up my trailer. He was patient with me when the wiring on my truck wasn't working.
Lawrence BNothing. This was a great location to rent from and the guy who handles the uhaul rentals is just fantastic. Very helpful, super flexible and just a great person to deal with!
Matthew RVery helpful
Mike VNothing everything was perfect.
Tricia BReally good transaction. They were helpful and friendly
Kurt STim Welch at Lidtke’s provided excellent customer service.
Dirk LWhen we arrived, we were trying to do the pick up process on the mobile app and the app kept restarting itself, making me redo the process a couple of times. When we got to the part to get our truck via the truck number the app provided us, our truck was not there. We sat there for an hour trying to just pick up the truck. Other than that, the truck was clean & easy to use.
MARIAH HThe app was really annoying. It froze on me while I was doing the reservation several times. Some how it also double booked the truck at two different places. It was a huge pain trying to do the self service pick up.
Matthew PBoth windows in this truck need to be resealed. It's awful. Drove 5 hours in. A wind tunnel. Sounded like the windows were rolled down
Thomas NThe truck ran great and fuel consumption was far less than anticipated. Tallying up the charges, after the truck is returned, the agent should be clear and concise, not mumbled and jumbled with a lot of useless information added in, which causes confusion. Font size should be larger on contract/final bill. I returned the truck a day earlier than anticipated, which didn't bother the agent. All in all, everything went exceptionally well.
Marguerite SAlways great to work with
Barry RWas just a quick move but a very friendly staff and well kept area!!
Zacharia KVery satisfied
CAL SAmazing team at Lidtke Motors! We will use this location for all of our rental needs. Just fantastic.
Joseph MEverything went very smoothly, no problems at all.
Karen HI don’t remember the guy’s name that helped us at the Beaver Dam location but he explained everything so nicely and was quick and thorough in getting us taken care of. I was very pleased with everything and would definitely recommend to anyone I know!
Jesse GEverything was great!
Ella SVery helpful customer service.
Walter HSeems ridiculous that the tank is not required to be full before renting the truck. Very hard to estimate how much gas will be needed and not my job to have to lay extra for someone else to use.
Megan MLidke Motors has always been great... Uhaul experience was no different.
David CI actually recommend this place to friends already thank you
Chastity KEverything went well. Very friendly assistance.
Robert G