Customer did not leave a comment.MARY H.
Customer Reviews for Li'l General Super Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SHERRY S.
Customer did not leave a comment.Sasha B.
Customer did not leave a comment.Sandy S.
Customer did not leave a comment.KIARAN H.
Very easy and contactless pickup. Pleasant experience and pleased with its simplicity, nice job!Trevor S.
It was a great experience; no improvement needed.SONYA G.
We used the mobile app for pick up and drop off. Super easy and convenient!!Michael C.
Sketchy neighborhood, but friendly and accommodating family running itLori Q.
Customer did not leave a comment.brian M.
Customer did not leave a comment.Travis M.
Customer did not leave a comment.Walker M.
Customer did not leave a comment.Christopher P.
Customer did not leave a comment.MaryAnne C.
Customer did not leave a comment.MARY S.
Didn't know if we were supposed to go inside or if it was just a parking lot.Jessica K.
Customer did not leave a comment.Demetra H.
Customer did not leave a comment.Madeline F.
Customer did not leave a comment.Grace H.
Customer did not leave a comment.SCOTT M.
Customer did not leave a comment.Zak N.
Customer did not leave a comment.SCOTTERIC D.
Customer did not leave a comment.Damon S.
Customer did not leave a comment.Clifford T.
Customer did not leave a comment.Jose S.
Customer did not leave a comment.STEPHEN H.
Customer did not leave a comment.William R.
Customer did not leave a comment.Matt D.
Customer did not leave a comment.Sharon W.
Good: the truck was there waiting for me when I scheduled it The phone app pick up & drop off process went very smooth. Bad: Couldn't figure out how to change the drop off location. The truck's steering is absolutely terrifying, you have to turn the steering-wheel so much just to turn the wheels a little bit which made driving on a curvy freeway one of the worst experiences of my life. The app and website is EXTREMELY buggy and reserving the u-haul was so beyond frustrating that I Tried looking to rent from a different company but unfortunately U-haul was the only company that I was able to get a truck at 7am from. Overall.... : will probably try Penski the next time I need to rent a truck but I might give u-haul another chance in the future. 2.5 starts out of 5Heather G.
Customer did not leave a comment.Andres A.
Owners were awesome and made my experience so easy when I was totally frazzled. Thanks for the great service!!!!!!Amy S.
Don't advertise 19.99 if you are paying triple that price plus insurance.Joseph T.
Customer did not leave a comment.David S.
This was not a great place to be. Seemed like a very run down convenience store type of business, the lady helping was nice but a homeless person outside was asking for food and money. I would not recommend this location to anyone. This location did not feel safe or welcoming whatsoever.Preston T.
Customer did not leave a comment.Larry P.
The couple that helped me were exceptional professional and very kind. They truly care about the service they provide. Ironic, I wanted to original order from a more â€œupdated facilityâ€ but I found more peace-of-mind with these two at this location. Thank you guys!Joshua B.
Location was super convenient and the guys working at the store were super helpful. Great people.Daniel K.
Customer did not leave a comment.Latasha S.
Customer did not leave a comment.Satyajit S.
Customer did not leave a comment.Tonya C.
I had a very poor experience trying to pick up truck at 7 am on Sunday, January 17th. I spoke with 3 of your staff to walk me through the process only to find out there was a problem with tracking. I had to wait until after 9am in which time the staff at that location got there late. I had to pay movers for 2 hours that it took to finally get truck. So service wise I'm very disappointed.marilyn L.
Customer did not leave a comment.Jennifer W.
Very helpful and nice.alicia L.
Online reservation was confusing. Had to redo in person when I arrived which took up time.Kara W.
Customer did not leave a comment.TALONDA B.
The lady was very helpful & courteous very smooth check inWilliam M.
The issue i had was that the driver side mirror fell off when i got on the highway due to the high wind and it not fitted properly in place and it tells me that the maintenance of these vehicle is low otherwise it was all good.Peter U.
Include the furniture wraps when you bill someone for them. Don't promise that it will be contactless pick up when it's not actually and you show up without anyone at the store who can get you the key. This experience was awful.Christine S.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Zachary H.
The uhaul they gave me was LOUD. It literally hurt my ears and I was afraid it was going to break down the whole drive to chicago. They also new I was going to chicago and the gas was not filled up all the way. The person who gave it to me also made me pass the inspection section on my phone before I even got to go out and look at the truck.Jacob S.
Customer did not leave a comment.Tamaka S.
Customer did not leave a comment.Tenesha C.
As I was waiting for the paper work to be finished, I was also hoping the place wouldn't be robbed. I was led to believe that the location I made the reservation with would be the pick up location. At no time was I told that the the location was a pick up/drop off location and I could not return it to another spot. Misrepresentation.Carol J.
Rough neighborhood.THOMAS E.
I was 100% satisfied! Friendly and reliable service!JAMES C.
The lady that I dealt with was awesome.Stephen L.
Customer did not leave a comment.Franco D.
Customer did not leave a comment.Deena S.
Customer did not leave a comment.Danielle B.
Customer did not leave a comment.Leeann C.
No suggestionsRobert I.
Customer did not leave a comment.Sally A.
Customer did not leave a comment.Mary B.
The process took to long.when i was picking up the truck and i did everything over the phoneShirley J.
Staff wasn't very friendly. I asked for a U-Haul and a woman yelled a name. After a few minutes the guy appeared. It wasn't appealing at all to have a not so nice attendant approach me with a pistol on his side. when I returned the vehicle he didn't get a check it in. I spotted him in the parking lot and handed him the key. He climbed into another U-Haul truck and said, â€œI'll send you an email in about 20 minutes before driving away.Damion P.
Customer did not leave a comment.carolyn K.
Customer did not leave a comment.Telvonie H.
Customer did not leave a comment.Ajitesh S.
Customer did not leave a comment.Jorge L.
Customer did not leave a comment.terry B.
Customer did not leave a comment.Stephanie D.
Customer did not leave a comment.Margaret K.
Customer did not leave a comment.Debra B.
Not a location I would have wanted to visit after dark. For me, an "iffy" neighborhood. As a single female, I would not have felt safe.Virginia P.
Customer did not leave a comment.James D.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.Patrick S.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Dennis F.
Customer did not leave a comment.Anthony K.
personnel were not very well trained in the process of trailer rentals. CORP needed to get involved, and only completed 1/2 the rental requirements. WE are and and were not happy with the entire trailer hitch installation process, the trailer rental and the storage rental process.Axenic E.
Customer did not leave a comment.Darlene D.
I am very satisfied with the overall experience. The customer service was impeccable. There's a husband and wife team that is operating the facility and they both were extremely patient and knowledgeable with me. Today was our first snow storm, so I drove slowly and carefully. I was late returning the truck and the first comment that the â€œMrsâ€ stated was, are you okâ€? She was very warm, friendly and sympathetic. I REALLY appreciated that!! Thank you!!TRACY D.
Customer did not leave a comment.Matthew D.
Customer did not leave a comment.Jae In C.
Customer did not leave a comment.Michael F.
Service is good. However, customer service were not able to determine immediately that the truck was already returned since it happened after office hours. Otherwise, everything went fine.zorada A.
Customer did not leave a comment.Emmanuel E.
Customer did not leave a comment.Abhishek S.
RESPECT ALLMattie S.
Customer did not leave a comment.Wiltisha H.
Customer did not leave a comment.Darius C.
I have called the 800 numbers for uhual repeatedly since my rental on July 29. I returned the truck same day, and my receipt within two days but I'm still waiting for my refund to be posted to my account. I called to inquire about this 1 week after my rental. The operator said to talk to my bank, which I did, and then immediately called back the 800 number because my bank never got the refund. The operator said they would contact billing, I also sent an email, and RUSS GREENGO said that my inquiry had been sent to billing. It has now been 2 weeks since I called in and 3 weeks since my original rental and nobody ever contacted me again to resolve this so now I'm calling the 800 number AGAIN. This is completely unacceptable for such a large company. I am very frustrated with everyone giving me the runaround.Joshua H.
The van had a terrible odor -- in the cab and in the back; made us not even want to take snack food in it for our road trip because we were afraid it would get contaminated.Martin R.
Customer did not leave a comment.Regina D.
We should not have been directed to a corner store to drop off a 20ft truck when an actual uhual distributor was a mile or two away on Capitol drive with a larger parking lot.Skylar K.
Customer did not leave a comment.David N.