Customer Reviews for Lil Gils Auto Sales
(U-Haul Neighborhood Dealer)

213 reviews

2821 S Zarzamora St   San Antonio, TX 78225

(210) 924-2663

Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 924-2663

2821 S Zarzamora St
San Antonio, TX 78225

Services at this Location:

Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice Helpful and Friendly customer Service 10 + Keep up the Excellent Work!

MIGUEL V. 
Rating:
5.0

Enthusiastically recommend! Don't let appearances fool you! Gil and his team are AWESOME and are out to take care of the customer. GIl and his daughter took the time to triple check my reservations and drop off locations and availability (apparently some Uhaul outlets are still taking reservations and drop offs even though they have closed for covid) I backed my truck up to the trailer, and by the time I put it in park and hopped out, Tony had it hitched, chained, and was plugging in the lights. He helped me do a brake light check and inspection of the trailer.

BEAU N. 
Rating:
5.0

The gentleman at the front desk, yesterday, was a very patient worker. Thank you for your assistance.

CASSANDRA T. 
Rating:
5.0

Customer did not leave a comment.

Rogelio C. 
Rating:
5.0

Gil, is a good man. Helpful and very cordial. He converses with you, as if he has known you for years. Will Highly recommend to friends and family. I am a Return Customer for sure. Thank You Gil.

DANIEL V. 
Rating:
5.0

Was fast and easy arrangement to leave truck

DOLLY JESSICA G. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE S. 
Rating:
1.0

Customer did not leave a comment.

ERBEN B. 
Rating:
5.0

Always hospitable.

JOSE H. 
Rating:
5.0

Customer did not leave a comment.

RUSTY R. 
Rating:
1.0

I was overcharged for no reason!!!

Brittany T. 
Rating:
5.0

Gil was awesome! So helpful! He walked me through the whole process. I will definitely let people know to come talk to him !

Julian V. 
Rating:
5.0

Super friendly. Excellent customer service!

Judith S. 
Rating:
5.0

Customer did not leave a comment.

EMILY S. 
Rating:
5.0

Customer did not leave a comment.

mary A. 
Rating:
4.0

Just dont like the way your office people treaded me and changing the location of my pick up at the last minute that is not good people relationship

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

SAVANNAH P. 
Rating:
2.0

Have employees open up business at established business hours. Twenty minutes later is not excusable for a 10:00 am reservation on a trailer.

SAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Jesse R. 
Rating:
5.0

Very accommodating.

Stuart A. 
Rating:
5.0

Customer did not leave a comment.

mandi J. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
1.0

I reserved for 11:00 am and didn't receive the truck till after1, close to 2. Horrible! I had movers waiting!!! I paid for them to be sitting down waiting for the truck!!! Horrible place!!

Gad C. 
Rating:
4.0

Customer did not leave a comment.

VIVIAN M. 
Rating:
5.0

At this site, there was now way to improve they are the best Uhaul site I have every used and I have been to over 30 different Uhaul places around the US. This is the only site I have been to where the people where truly caring about you individually and went above and beyond to make sure every one is taken care of.. I was able to watch a couple of others renting and the Owner Gil took care of each of us from his heart not just for money but because he was totally focused on the customers needs. He and his son (learning well from his dedicated father) went above and beyond for me and from the three other people I saw when picking up there rentals. The whole of the US could learn tons just by becoming more aware of people like Gil. They are far and few around these days. But it was only 3 decades ago that this was the normal. And with dedicated people like this facility we could again be seeing people caring about each other.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Gil was very helpful due to the fact that I diffent uhaul fucked up my whole moving experience in a diffent location. But Gil fixed everything and made me happy. So 5 stars to gil.

VICTORIA E. 
Rating:
5.0

Customer did not leave a comment.

JULISSA M. 
Rating:
4.0

Gil is an example of a true hard working family man. He was courteous, kind & humble.

DANIEL V. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

LINDA R. 
Rating:
5.0

Nothing I think you'll did very good I liked y'all's services and I would highly recommend any friend or family to go out and check out what a nice and respectful business is being ran right here in the heart of the westside GOD bless GIL and his family as well as his employees ALWAYS!!!!!!!!

NANCY L. 
Rating:
5.0

Owner is really friendly and pick up smooth and fast. Great location

Jesse G. 
Rating:
3.0

Customer did not leave a comment.

Baker L. 
Rating:
5.0

It was perfect communication and well mannered towards me and I love the service

Abel L. 
Rating:
5.0

Very good experience. Mr. Arredondo explained the process over the phone and in person very well as I had never rented a UHaul before. I appreciated all his help during the process and would go back to him again!

CATHERINE P. 
Rating:
5.0

Nothing Gil and his coworker were nothing short of AMAZING great attitudes and a genuine willingness to help. A million thank you's!

christina P. 
Rating:
5.0

Gil was absolutely amazing! He was friendly, helpful, and a pleasure to work with. I would highly highly recommend my friends and family got to him for their U-Haul needs.

Amanda W. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
3.0

This is not about location. Original location closer to where I neede d the truck had no vehicle when I arrived. The new location was almost 7 miles away, which resulted in unnecessary driving and incurring extra charges.

sergey S. 
Rating:
5.0

The location was quick and courteous. I would rent from this location again.

Darrell C. 
Rating:
5.0

Everything was great. Will highly recommend.

Jose C. 
Rating:
4.0

Customer did not leave a comment.

martin D. 
Rating:
5.0

Just keep up the great energy. Thank you for everything

Elida E. 
Rating:
5.0

N A

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO G. 
Rating:
5.0

Customer did not leave a comment.

Ross W. 
Rating:
5.0

They took care of me and they were quick. In and out no problems. Very friendly and helpful. Highly recommend

Edward M. 
Rating:
5.0

Gil was very customer oriented helpee with the entire rental process. I will definitely go back to him

GEORGE G. 
Rating:
5.0

At a think

Evangelina V. 
Rating:
5.0

Gil was extremely friendly and helpful. I could not ask for a more pleasant experience

H ROY M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Good experience

Rafael M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
3.0

no comment

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

laurane C. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

NICK O. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

JANET F. 
Rating:
5.0

Amazing service and exceptional experience! I'll be recommending to everyone I know! ??

ANDREA C. 
Rating:
5.0

Customer did not leave a comment.

Stefanie B. 
Rating:
5.0

Not a thing

Jesus H. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

?

Maurice S. 
Rating:
5.0

Perfect as is;

John R. 
Rating:
5.0

Gil Dondo was very helpful and understanding. He explained the complete direction clear and plain to me. He did not make me feel uncomfortable when I had to asked him to repeat the information over for me. He understood that I was new to San Antonio and wasn't familiar with the area at all. When we dropped the truck off he was still this very friendly helpful smiling person as he was over the phone. Thank you Gil

Terry M. 
Rating:
3.0

Customer service was stellar. Couldn't ask for a friendlier representative.

Guy G. 
Rating:
5.0

Muy complacido con el servicio de ellos en Zarzamora,,, donde no voy mas nunca en mi vida es al que esta en Vance Jackson y 410, no me ayudo quien me atendio a solucionar mi problema , no lo senti con deseos de ayudarme ,,, ya eran las 6.50 pm,,, lastima no saber su nombre y por no hablar ingles fluido al preguntarle si sabia poquito español para ayudarme se porto peor de mal conmigo,,,y sus faciones todas eran de hispano mexicano,,, No queria ayudar porque mi ingles no es bueno pero si me comunico,,,

Rafael G. 
Rating:
5.0

Nothing, Everything fine..

HARVEY F. 
Rating:
5.0

Excellent customer service in a friendly personable environment.

Reginald B. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLA P. 
Rating:
5.0

Customer did not leave a comment.

MARIA R. 
Rating:
4.0

The car lot looks a little daunting, but they are very friendly and helpful. They had everything I needed to tow, and helped get me hooked up and unhooked when I returned.

David C. 
Rating:
5.0

Give him a U-Haul box so he can store boxes bubble wrap and other equipment one may need.

MARIO M. 
Rating:
5.0

Very cordial and interested in customer having a good experience. Improvements? Slightly better directions for first-timers.

John Frank O. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
2.0

Customer did not leave a comment.

Jhonathan C. 
Rating:
1.0

Very unorganized, owner too busy to pay attention to what was going on. Sat and waited for 40 minutes before I could get helped. Owner was too busy chatting with friends.

Gabriel R. 
Rating:
5.0

Not told on extra charges

Patricia D. 
Rating:
5.0

friendly and fast. will use again.

PETER M. 
Rating:
5.0

Customer did not leave a comment.

MARISSA R. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Gil was very courteous, professional, and met all our needs with the service and equipment he provided. I would definitely use this location again!

ROBERTO B. 
Rating:
5.0

Everything is good.

ROSE T. 
Rating:
2.0

There is no where to drop off the truck. I had to leave it in front of a drive way / entrance. Other than that it was quick and easy.

sonny L. 
Rating:
5.0

The guy at this location was great very clear and professional,he explained the whole process and made it nice and simple to understand.

Saul T. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO S. 
Rating:
5.0

Gil was amazing and so helpful to my sister and I during our rental process and made sure we had an excellent truck for our long drive from Texas to Alabama. I would recommend him to all looking to rent moving equipment.

Deirdre J. 
Rating:
5.0

Customer did not leave a comment.

Renay F. 
Rating:
3.0

Now that i received my invoice i saw that their charging me gas money when the truck that they provided me was lessss than a 1/4 of gas!$40 something plus $30 to refill thats stealing $178 for just 12 hrs!my miles were about 50!

Alfonso M. 
Rating:
1.0

Uhaul was dirty and disgusting. I had to purchase a mop and broom to clear prior to using the truck . I then had an asthma attack from the dirty and white substance in the truck

Ingrakim S. 
Rating:
5.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

louis C. 
Rating:
5.0

Customer did not leave a comment.

Margie I. 
Rating:
3.0

Very helpful and friendly

Carol B. 
Rating:
5.0

Lil Gils took care of me when Another location messed up. They went above and beyond to make things right.

Janine A. 
Rating:
5.0

Gil was very helpful in getting me a dolly that another location failed to provide.

Jessica A. 
No reviews have been submitted for this location.

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