Customer Reviews for Lil Gils Auto Sales
(U-Haul Neighborhood Dealer)

301 reviews

2821 S Zarzamora St   San Antonio, TX 78225

(210) 924-2663

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 924-2663

2821 S Zarzamora St
San Antonio, TX 78225

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9:30 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

roberto S. 
Rating:
1.0

They can change the way they charge; my account was charged twice. Get things together and do it right. I have never had a problem at other locations this being first but you can't make mistakes with money!!! Plain and simple.

Juan Z. 
Rating:
5.0

Customer did not leave a comment.

NELDA S. 
Rating:
5.0

Great professional service

IGNACIO S. 
Rating:
5.0

Can't improve on Perfection,Gil and Uhaul,always come through,thank you..you always have my buisness..A Handshake and a Mint..you leave with a Smile and secured

Robert V. 
Rating:
5.0

good atencion

LUIS A. 
Rating:
5.0

Really friendly and great customer service

GINA O. 
Rating:
3.0

Customer did not leave a comment.

rose D. 
Rating:
5.0

Service I received was great. Rep was courteous, friendly, and informative. I felt that he was genuinely placing the customer first. I don't think I would change anything about the type of service I received here. GREAT JOB !

Bernardo H. 
Rating:
5.0

Customer did not leave a comment.

Emily L. 
Rating:
5.0

Good

LEONARDO S. 
Rating:
5.0

Customer did not leave a comment.

margarita S. 
Rating:
5.0

Friendly and fast

Carrie R. 
Rating:
5.0

The truck had brand new tires all the way around I even got good gas mileage. The guy at the shop was friendly professional and courthouse. I have no complaints.

BRANDON E. 
Rating:
1.0

Inspect equipment properly, location is inaccessible, employees not properly trained

LUIS T. 
Rating:
5.0

Customer did not leave a comment.

Maggie R. 
Rating:
4.0

I called them and explain the condition the truck was given to me . They didn't believe me and still got charged $50 for cleaning the dog hair. Their lot is small and it was hard to leave the truck there when they were closed.

Janet S. 
Rating:
5.0

Was a very easy process and the staff were very nice and pleasant. Would Definitely go back.

Davilyn G. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

First time renting my self. Also first time at this location. Service was more than excellent. Everything was explained step by step. Thanks so much.

Yordelis S. 
Rating:
5.0

Great service

Bruce T. 
Rating:
2.0

The office lot was small and difficult to access. The trucks & trailers were 1 mile further away (adding to my truck mileage). The proprietor was great.

Rodney R. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA A. 
Rating:
4.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

Customer did not leave a comment.

Leslie L. 
Rating:
4.0

The Owner, Gill was extremely helpful and friendly.

Marc E. 
Rating:
5.0

Gil autonsales and u haul,came thru when all I could get was a 10.speed..Thay were Great,came from Florida and make out transaction painless and Smooth,Thank you Gil and Uhaul.Prosperity be with You all..

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Alejandro E. 
Rating:
5.0

Customer did not leave a comment.

Elias A. 
Rating:
1.0

First their customer service is horrible!! The female I believe named Elle or Ellen is rude and has a smart tail mouth on her. She talks to you like you are ignorant and was no help when I called her. Second the truck was filthy inside. Water bottles left inside from previous renters and old contracts and dirty seats. Then we had to drive a mile down the road to pick up the uhaul in a dirty lot with used cars around it. This location has no room for uhaul rentals. It's just horrible 😞. You can't even drive in and out of the parking lot.

ROSELIE V. 
Rating:
5.0

Customer did not leave a comment.

TERESA L. 
Rating:
5.0

Fantastic customer service. Friendly, quick and professional.

KELLY L. 
Rating:
5.0

Great experience!

GILBERTO H. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Amazing. Truly a great experience.

eric G. 
Rating:
1.0

Tire pressure monitor light was on. I was trying to get the best gas mileage

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA G. 
Rating:
3.0

Limited parking, but owner gave warning and good directions over the phone.

STEPHEN V. 
Rating:
2.0

Customer did not leave a comment.

Trenton C. 
Rating:
5.0

Excelente

YOANDY M. 
Rating:
5.0

Customer did not leave a comment.

Irene M. 
Rating:
5.0

The customer service was excellent across the board. Very friendly and helpful. The location is a bit tight to get in and out of but doable.

Brenda C. 
Rating:
5.0

Friendly service and very knowledgeable thanks for all your help

Javier M. 
Rating:
5.0

Very nice people at the place. Very helpful & professional. Will definitely rent from again!

PATRICK G. 
Rating:
5.0

Customer did not leave a comment.

NILO A. 
Rating:
5.0

Customer did not leave a comment.

Juan L. 
Rating:
1.0

U-Haul was dirty had a flat tire!! When we went to return U-Haul they tried charging us the whole amount that we had already paid. Owner said he doesn't keep track of gas In vehicles. Also they informed us of not keeping cards on file but they had card still on file. I feel like I need to cancel my card now and wait for a new one cause they keep cards on file!

ANDREW C. 
Rating:
5.0

Great customer service

Ruben G. 
Rating:
5.0

Customer did not leave a comment.

ASAEL M. 
Rating:
5.0

A little small and there were no directions showing where to drop off truck for self-drop off but staff that was there before open were kind.

Nicholas T. 
Rating:
4.0

Customer did not leave a comment.

JOAQUIN M. 
Rating:
4.0

Customer did not leave a comment.

RAQUEL O. 
Rating:
5.0

Nothing good customer service friendly and very helpful

EMMA B. 
Rating:
5.0

Customer did not leave a comment.

JULIAN O. 
Rating:
5.0

Staff very friendly. No need for improvement.

JOSE C. 
Rating:
5.0

I think you are already doing a great job

IRMA R. 
Rating:
5.0

Customer did not leave a comment.

LARRY J. 
Rating:
4.0

Lil Gil's was really easy and fun to work with. They are really nice people. The one thing I would say is don't come here on a schedule. Their business model isn't one that gets you in and out quick. That was a little stressful for me because we were pressed for time, but it was also nice to work with such personable people. They had the equipment we needed and got us on our way, making allowance for our extenuating circumstances. Not everywhere will do that. So, it's a trade-off, but worth it to me.

Sarah D. 
Rating:
3.0

Vehicle made a horrific noise for the first 3 hours of travel of a 7 hour trip. My wife and I could not even hear each talk. Called back to pickup location(said he didn't have anything else), called roadside assistance(stayed on hold for an hour to no avail), stop at another U-Haul location, no help!

JOE H. 
Rating:
5.0

Customer did not leave a comment.

BRANDON W. 
Rating:
5.0

Gil was very friendly and helpful!

EDITH W. 
Rating:
5.0

Get the lot cleaned by mowing the tall grass with weeds. To many mosquitos where trailer was located. Tony was very knowledgeable and helpful.

ABUMER C. 
Rating:
5.0

Customer did not leave a comment.

JOE M. 
Rating:
5.0

Customer did not leave a comment.

ANALISA J. 
Rating:
3.0

Need a better way to return your rental equipment cuz their location is very small and the return process was difficult to do a return of equipment

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

Bernardo W. 
Rating:
5.0

It was so fast to check in and checking out. Not like other places Don't go to the U-Haul that's on I-35 South next to South Park mall SA TX there are rude specially the guy Joseph. Come here to Lil Gil Auto Sales they will help you out get you in and out. They are friendly.

YESSICA H. 
Rating:
5.0

very good place to do business. very helpful staff. wouldn't change anything.

RICKY GUINN C. 
Rating:
3.0

I was disappointed in this process. I usually have easy no problem rentals as I do rent regularly. However no fault lies in the rental location but I'm U-Hauls system for not having accurate info on the location. I reserved weeks in advance for a 9am mobile pick up and didn't find out until 8:45am the morning of, that the place didn't have mobile pick up option nor did it open until 10 am. when I called myself days prior to U-Haul to confirm I was told I'd get a call from location to confirm day before. I never did and I was busy packing to stop and call to confirm since I had done everything I normall do via app plus the added confirmation call earlier. I hired movers via movinghelp to start at 10 which was physically impossible for them to start since I didn't have the truck. It caused great stress since the truck was also off site and added another detail and time and distance to the process. I should have been informed the minute I requested mobile pick up that this location didn't have. I should have been immediately notified that 9 am pick up wasn't possible at this location. Instead it added miles/time/stress and money to this what should have been everyday process.

KASEY M. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery P. 
Rating:
5.0

Customer did not leave a comment.

TROY B. 
Rating:
5.0

Customer did not leave a comment.

RUBEN GABRIEL M. 
Rating:
5.0

Gil was awesome. He definitely went the extra mile to get me on the road. He knew the trucks. He helped me find a close drop off place. And he was very friendly.

JOHN L. 
Rating:
5.0

At this time just keep doing yall do best.Great customer service.

Louie G. 
Rating:
5.0

Lil Gills Auto sell are doing a fantastic job

Michael C. 
Rating:
5.0

The location provided a quick and hassle-free transition during both pick-up and drop-off. I definitely recommend using this location if it's in your area. The staff is really friendly and will make sure you have an amazing experience.

MILAN P. 
Rating:
1.0

Horrible experience, had trouble reserving a trailer. Supposedly none were available in the area where I wanted to pick up but I drove by and they had over 10 available.. Drop off was a problem also. I was scheduled to drop off across town in a rough neighborhood when there was so many

Rolando R. 
Rating:
5.0

Customer did not leave a comment.

TYLER M. 
Rating:
5.0

Outstanding

ISAAC A. 
Rating:
5.0

Customer did not leave a comment.

Yvette M. 
Rating:
5.0

It wasn't clear that the blanket prices are rental and not for sale.

ERIC L. 
Rating:
5.0

Gil was very helpful and even stayed open late to assist us. Would recommend 10/10!

Miguel V. 
Rating:
5.0

Gil was the best

JOHN ANTHONY E. 
Rating:
5.0

Gil was very friendly and knowledgeable. I will definitely return when I have to move again.

MICHAEL E. 
Rating:
5.0

All good

ISMAEL C. 
Rating:
5.0

Everything was great.. Convenient and fast I was able to go in and out.

MARISOL S. 
Rating:
5.0

Very friendly people, good service. I recommend them to anybody. There's nothing to improve they are very professional people.

ROBERTO H. 
Rating:
5.0

Nice Helpful and Friendly customer Service 10 + Keep up the Excellent Work!

MIGUEL V. 
Rating:
5.0

Enthusiastically recommend! Don't let appearances fool you! Gil and his team are AWESOME and are out to take care of the customer. GIl and his daughter took the time to triple check my reservations and drop off locations and availability (apparently some Uhaul outlets are still taking reservations and drop offs even though they have closed for covid) I backed my truck up to the trailer, and by the time I put it in park and hopped out, Tony had it hitched, chained, and was plugging in the lights. He helped me do a brake light check and inspection of the trailer.

BEAU N. 
Rating:
5.0

The gentleman at the front desk, yesterday, was a very patient worker. Thank you for your assistance.

CASSANDRA T. 
Rating:
5.0

Customer did not leave a comment.

Rogelio C. 
Rating:
5.0

Gil, is a good man. Helpful and very cordial. He converses with you, as if he has known you for years. Will Highly recommend to friends and family. I am a Return Customer for sure. Thank You Gil.

DANIEL V. 
Rating:
5.0

Was fast and easy arrangement to leave truck

DOLLY JESSICA G. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE S. 
Rating:
1.0

Customer did not leave a comment.

ERBEN B. 
Rating:
5.0

Always hospitable.

JOSE H. 
Rating:
5.0

Customer did not leave a comment.

RUSTY R. 
Rating:
1.0

I was overcharged for no reason!!!

Brittany T. 
Rating:
5.0

Gil was awesome! So helpful! He walked me through the whole process. I will definitely let people know to come talk to him !

Julian V. 
No reviews have been submitted for this location.

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