The young lady at the front desk was very pleasant, knowledgeable, and helpful. There was no waiting line. It's the best experience I've ever had renting a trailer.
MARIO M
Customer Reviews for Lil Gils Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff were extremely helpful during my PCS move!!
JACOB GGill was professional and extremely knowledgeable about hookup procedures and very helpful
GARY GThis was my first time using U Haul and it couldn't have been better. Customer service was top notch. If you need someone to meet your moving or transportation needs, Lil Gil's is the place to opt for.
DENISE GNothing literally the best experience i have had with uhaul:)
OLIVERO VLil Gils was very helpful. Even hooked up trailor and moved it around so i didnt not have to maneuver truck to hook in.
JAIME CAppreciate them being very accommodating and helpful 😊
ROCIO NVery professional, courteous staff, very helpful especially very friendly i liked that environment.
GUADALUPE GThis location was easy to pick up and return the equipment. The staff was very friendly and understanding.
BRIAN BVery good customer service
OSCAR FGreat equipment and awesome service, Thank you!
RICARDO CVery welcoming-
LUIS PGil and his daughter were great to work with! Super personable and easy going. I highly recommend going to their location to get your U Haul. :)
ASHLEY RHave the ball hitch size of the trailer listed on the website.
JOSHUA C10 out of 10 experience. The owner Gil is a great ambassador for your brand. Will book my next rental through him.
MICHAEL LFriendly and helpful staff.
MARIA EThe staff were extremely helpful.
ISMAEL RThe entrance is very tight to enter and exit but I did call ahead and the staff were extremely helpful.
MARTHA UFriendly and courteous service
PAMELA AGabby and Gil made the whole ordeal extremely quick and easy. I would definitely recommend anyone in need of this service .
RICK RHave the vehicle at the Location at where it was requested. The service was good and courtesy the lady who attend me was very kind, I will highly recommend.
GREGORY MAmazing customer service. Very accommodating with last-minute scheduling. Reliable vehicles.
JARED BGreat service. Very friendly and informative.
TRAVIS SEvery thing went smoothly. Even though I decided at the last minute to get a truck to move my thing they had what I needed and was in and out quickly.
ADRIAN HI had an excellent experience with U-Haul in San Antonio! After calling several locations in search of a 26-foot truck, this was the only U-Haul that actually had one available. From the moment I walked in, the staff was extremely professional, courteous, and considerate, making what could have been a stressful process so much easier. They went out of their way to ensure I had everything I needed and answered all my questions with patience and a smile. I can’t thank them enough for their help and highly recommend this location to anyone in need of a reliable, well-maintained truck and outstanding service. Five stars!
Andres GVery professional, great customer service
Christina SStaff was friendly and very helpful,, made renting and returning a no hassle experience. Thanks from KCW
TREANNA MMost amazing Uhaul I've ever had experience with!
Macy WLong overdue but a must! I had a wonderful experience with Li’l Gil’s Auto Sale. This family owned business really knows how to take care of their customers. Moving is no easy task and there is no such thing as a stress free move. However, when you do business with good people you are guaranteed one less headache. I rented a U-haul from them and they were extremely accommodating and helpful. Li’l Gil’s goes above and beyond for their customers. I would definitely do business with them again!
Chad GGreat service
JOSE LThe whole experience here was fantastic…. They made the rental and rent both super simple.
KATHRYN CIt was after hours so I did not get to go inside. Return location for after hours was not clearly noted but I figured it out.
Michael TThe owner Gilbert was extremely kind, quick to help, and an overall pleasure to do business with.
GILBERT Swait for 1 hour before the lady come and give me the truck highly don't recommend this site
INDERJIT RThe Agent was very friendly and helpful. He was professional and courteous as he allowed me to park my car onsite while I used the rental. The 15 foot moving van had issue with AC as it would stop blowing air for a while and then blow again on it's own. The brakes were soft and mushy and I had to press them hard to stop. The Check Engine light was on and the gas cap alert continuously was showing. I had to cycle through it to see the mileage every time.
Kevin CThe staff is so friendly and helpful!
ILLIANA EUpon receipt of the vehicle the dash displayed a tire light. The truck did not feel safe to drive, I felt it having a difficult time switching gears when loaded with my belongings. I pulled over and waiting for roadside. It took 4 hours to complete a tire replacement. I called the u-haul I rented from to see if they had more trucks and let them know the car wasn’t driving well. They said they serviced the truck and the tire wasn’t a problem. There was a nail in the tire. I wasn’t comfortable driving the truck even after the tire replacement because of the stalling. I wasn’t able to complete my move that night and had to rent a truck the next day from a different provider, as I now do not trust U-Haul’s quality of service to use your services. This is the 2nd time I’ve had a poor experience with this retailer and your programs needs more vetting and quality checks. They aren’t professional.
Constance BVery friendly and helpful
CHRISTINE GGreat help from the personel
Chris BRealmente fueron muy amables.
Mayra GGreat owner and staff, very friendly, reservation was a breeze and the entire transaction went smoothly. Highly recommend this location.
Albert RSuper friendly guys that run the business.
Jon ECustomer service was great very knowledgeable of U-Haul service.
JOSEPH DNothing all was so helpful and worked with us to make this moving experienceless stressful.
ANAMARIA CGabby was very friendly and very professional, I recommend this place. I will definitely use there services if I ever need a u-haul.
IDA FMr. Gil friendly service and it was very quick. Thank you 😊
SHARLA EBest customer service I have had always use them they are great.
PEDRO SThis place is in a sketchy part of town but have no doubts about the equipment he has. I had a 1560 mile road trip in front of us and I was very nervous about getting a lemon to make that trip. He have me the newest truck he had and it was awesome! Made the trip in 23hrs and the gas mileage was 10.2 mpg, fully loaded from the top to the back door! I had passed several u hauls that were broken down along the way and I was sure thankful the location took his toke to find me the appropriate truck for that trip! Highly recommend Gils!
caleb nFriendly and helpful customer service!
Carlie NNo complains! I had a very good service from gil's.
SANDRA SNothing, the renting was easy.
vicky cVery professional and helpful! Great group of people!
Melissa CVery friendly and efficient service
Marcus CContinuing to move every few years it seems like since I moved out (20 years ago) lol... this is the best uhaul experience I've had to date!! Gil's is awesome to rent a uhaul from!!!!
Brittany E