When we went to the address listed they told us to go to a different location to drop off the truck. This location was already further than the previous two rental locations we had in McCormick,SC so this cost us extra miles. There was also not a web-based form to complete to document the additional 1/4 tank gas I purchased for the vehicle to compensate for the mileage over the 175 allocation, but we were still charged an overage penalty!! (Again, this was primarily due to the further drop-off location!!)
Michael P
Customer Reviews for Lincoln Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure you have the keys when you drive over to the pick up site so customer don't have to wait for you to go back and get it. Make sure the right amount of blankets are there that was ordered. Make sure the appliance dolly rolls freely as this one did not.
KELLY BThis was secondary location. TLM was closed when I went to get the truck, and I was told to drive to another state to get one. Then, I checked out at the location and was told to drive to another location to get the truck. I paid for 6 days and only used 5. One of the worst experiences in 8 years of using UHauls.
Daniel RNo issues here.
DANIEL HWas told that I needed to wait for Uhaul to update the drop off location in their computer system after I had spoken to Uhaul directly to confirm the drop off location. Once I was at the location the attendant wouldn’t go outside to take photos as it was raining then was directed to take the trailer to another location for drop off. The operator of the drop off location is not worth the time of day.
STUART LBecause of the recent passing of hurricane Helene, trucks and trailers were, obviously, in high demand. After receiving a text that customers were waiting for these trailers to be returned, we changed and expedited our plans so we could return the trailer earlier than originally anticipated. The site seemed understaffed and there was no one there to assist us in un-hooking the trailer or offer any advise. I'm 79 years old so, to say it was difficult task for us would most assuredly be a gross understatement. Not particularly good customer service.
TONIA WThey had you checking in at one location then transferring to a second location. That needs to stop.
Melissa WRight Tail light on the tow dolly has not worked for months.
SAMUEL LHave all rental vehicles trailers and essentials in one location. This location you have to go to one motel for the office who then sends you to another motel where the rental stuff is located.
Samuel SVery nice truck,very nice folks that helped us get a U-Haul,
Gregory FGreat service
Jonathan KDropped off late at night. The location definitely had some shady people hanging out. I’m a retired police officer and very familiar with drug activity. Not a safe place at night !!! Sam was the epitome of professionalism and his help was greatly appreciated!!!!
brian jUncomfortable location. Men loitering about. Locked dolly and pads in truck. Called to confirm that I was locking items inside. Person on phone very helpful.
Susan Anothing! the service was great! Hassle free!
Floyd TNothing everything was handled in a courtesy n professional manner thank u n I will rent there again
james mI was charged all kinds of rates and didn't go over the estimated mileage and put gas back in the uhaul truck and didn't get any money back. Uhaul is a total rip off. I went 24 miles and got charged $127 for a 20 feet truck.
quintravis gMaintain vehicle in roadworthy condition. Discontinue pickup location as authorized franchise.
John CEasy good location
Keith HGreat customer service these folks go above and beyond
JEFF EEverything was good but it just didn’t have no gas in it
john sSite is OK for the area, full of u-haul equipment.
James Etook 3 people to unhook the trailer upon return. Trailer was in bad shape.
Kenneth C