Was disappointed that the location I selected, that was less than a mile from my house, did not have the truck I wanted, evidently, and I was moved to the location that I eventually picked up the truck from. I know, availability probably was the issue but still it made pick up a little more time consuming. Overall, the pickup went well.
ALFRED E
Customer Reviews for Lincoln RV Auto & Boat Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman was very nice and helpful.
dodie bI made my reservation at 10 am. I arrived at 9:45 am. I walked up to the entrance to enter at 10 am, but saw a sign on the door that said the business didn't open until 11 am. The website said they opened at 10 am and I was allowed to make my reservation at 10 am. The opening time should be changed on the website.
Ted RI had no issues, I only needed a truck for a one day rental. But all went well and the lady was very helpful on all accounts.
William DHad a great moving experience! Customer service was top notch! Would definitely use they services again!
Stacie BGreat customer service every one was happy and willing to help and go up and above most places I've rented uhauls from next time i will go back to that location was very pleased with everyone there
GEORGE NSamantha worked with me to figure out issues i was having with billing and was super kind and helpful!
Kyle BNo issues here, other than it was not my requested drop off location, which was several miles away and therefore somewhat less convenient. It was changed to this location via text message after I picked up the equipment.
Bruce MThe lady was very nice to deal with the process was very quick and it was great easy access right off the interstate for me.
David LI would like to have been able to contact the local dealer instead of going through the corporate call center. I had questions that don't could not be answered on the website. Also when I called and all reps were busy I was asked if I would like a call back. I did the call back and when they called back I had to hold 3 minutes to get in line for a rep and then had to wait several mins after that.
Brad PI returned the trailer early and was treated fantastic !! Highly recommend this location for your rental needs
Kevin HLicense plate was expired with an expiration date of 6 weeks prior. We didn’t realize it until we were on the road. Lights also did not work. Brake and turn signal lights worked, but for night driving there were no lights that were constantly on. She did check the lights before we left and said they were fine.
Robert FThe attendant was very helpful and reviewed all equipment function and usage. Assisted in loading the vehicle onto the car carrier and confirmed that vehicle was secure.
Hoyt CSame as above.
Kimm GDropped off after hours a clean truck with more gas than I when I picked it up. The app dodnt work for drop off and their lockbox lock was broke and full of other junk so I could barely fit the key in the box. Couldn't lock it to no fault of my own. Left a clean truck and I see that they charged me for some bs after hours charge and cleaning fees. Scam location just trying to squeeze extra money out of people.
Kristina MStephanie went above and beyond to accommodate me on this reservation! She was friendly, knowledgeable and efficient when handling this contract! I would definitely recommend this location to anyone needing equipment. Thank you!
LENORA ATrailer was dirty. Lady was nice but refused to help me look for my license.
Tyler BSamantha was extremely friendly and helpful. Would definitely recommend to a friend!
Matthew DThis was the best experience I’ve ever had renting from uhaul Stephanie was awesome totally rent from her again
Teresa CGreat personal service and knowledge of equipment is great
Dennis KSamantha was awesome!! Very helpful and personable. Made it very easy to work with her. Will recommend this location to friends and family..
Theresa OThe vehicle was in a bad condition and needs wheel alignment and mainly felt like there was no shock absorbers at all. It was a bumpy throughout the trip.
Laxminath GYes, the young gal who helped me was so friendly and helped me with the rental equipment going above and beyond to help me back it up.
Starlight CCustomer service on this whole thing was awful and my 45$ reservation turned into a 155$ bill because you guys are a bunch of crooks and overcharged every way you could. I didn't ask for coverage. I had a 24hour rental and returned it by the time my text said I needed too
TIMOTHY MThe staff were all wonderful and helped get everything squared away! They are great!
Hope GNothing I could see! Was in and out and the lady that helped me was great!
Adam SThe associate was very helpful and very friendly, great atmosphere!
Kendrah GSamantha was very helpful, great to work with and I would recommend her to anybody.
Lisa NImpressed with the manager—very personable and helpful.
Larry PSamantha is awesome to work with!
William SI overestimated the amount of gas needed. I filled and drooped it off with 1/2 a tank extra. I was told you do not rebate for gas. You charge if it's dropped off with less gas, but don't refund if it is dropped off with extra. This is a policy that shows very poor customer service and takes advantage of a mistake by the customer. It ruined what was overall good experience.
Corey SActually have someone there to physically help with check out and etc She wasn't there at all, never even saw her Did everything via phone Location near 27 Fletcher was fabulous though esp David!!!!!
Timothy JEverything was perfect and the facility was very clean and new!
KEVIN PSam at the Lincoln RV Auto and Boat Storage was perfect and so helpful. BUT every single UHAUL employee I had to deal with was unhelpful. UHAUL needs to fix which moving companies they work with to provide better services. There is NO reason a ubox should be six days late!
Andrea STruck was not cleaned out prior to rental. I was told she would knock $5 off each day (2 days total $10). Didn’t happened. Then when my daughter returned the truck The lady wanted to argue with her about a cash payment. You took my debit card And pre held the funds before I even left in the truck After multiple times repeating my name. The worker realizes she is looking at the wrong rental agreement and apologized. I get my final bill and no discount given
HELEN GWas the best rep that I have met in the Lincoln area. She has been so great to work with. She will be my goto person for anything U-Haul that I need going forward.
William SThe instructions to get there are not the best and seem to reroute to the wrong places!
Samantha OOur trailer has bees/wasps. Made for an interesting experience. I realize this cannot always be prevented, not sure what measures can be taken.
CHARLES BPick up and drop of were super smooth and the customer service was excellent!
Kamryn SExceptional service. Highly recommend!
Michael MHorrible experience. They didn’t ship my things when they supposedly sent an email telling me they did. My things arrive 5 days late after the guaranteed arrival. I kept calling customer service to ask them what happened and where my things were but they couldn’t seem to give me an answer. Definitely won’t be using U-Box again.
Celeste GWas a pleasure to work with and very accommodating. Would rent from here again. Thank you
DAVID HI really can't think of a thing, Samantha was great to work with.
Gary HWill use this location again.
jenny dCheck engine light was on but they said don’t worry about it. Didn’t choose location, UHaul changed reservation to use this one.
David M