This location turned out to have already terminated its UHaul dealership yet it was still available for online booking. As a result, we spent a long time in the pick up and drop off since there was a lot of confusion and they coudn't process the transaction.Michael A.
Customer Reviews for Lincoln Variety
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The fuel was not full. Difficult to gauge how much I need to refill and so I end up overfilling. The app would was very picky about verifying my location and would not acknowledge my location where the truck was parked. I had to wander around the parking lot to get it to start the process.K-Braden M.
Customer did not leave a comment.Kevin B.
A confirmation call for pickup at location , I called just to make sure and let them know that I will be there at the time arranged.John C.
This was a seamless and very easy pick up and drop off experience. Using the online/mobile pick up and drop of system was flawless. Thank you.Cole A.
Customer did not leave a comment.Brent O.
we asked and paid for a dolly and it was not provided.Todd L.
Customer did not leave a comment.German M.
Person I spoke to didn't know how to look for the prepaid truck rental and took an hour to process a new order. He was rude and condescending. My girlfriend who rented the truck for me called to ensure her credit card wasn't charged twice as he tried to make a new rental when we already had one and he hung up on her twice then refused to answer the phone. He then listened to what I was telling him over and over and realized I had already rented a truck and gave me the keys. My girlfriend called uhaul to complain about the location and they way we were spoken to and we were told that some locations are like that!!! I am appalled and will probably choose another company next time I need a moving truck. My girlfriend has rented from uhaul before and had no issues but this rental was not a good experience.Gregory M.
Customer did not leave a comment.Ivan B.