I have rented same trailer from this location half dozen times with helpful young man, yesterday the older woman was short, rude and lacked basic knowledge about using trailer tongue jack. I have a standard Ram 2500 she complained my hitch was to tall. After connecting trailer myself using a scrap 2x6, she spent next five minutes chastising me how she will never be able to rent to me again, claiming that if someone saw it she would be in trouble. Completely Absurd, after unhooking trailer myself she continued to relentlessly complain and chastise me. Never again! Lakeside U-Haul staff much nicer, knowledgeable and have basic understanding of trailer jack-stand and what is safe.
BRIAN T
Customer Reviews for Linden Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was extremely satisfied with the professional onsite service. The office process was efficient and very informative. I am still in the process of relocating and will most definitely be using this location in the near future. Thank you very much
PAMELA BIt was a great experience. Debbie was very sweet and helpful. We’re happy that there is a location so close to us as we need a small local truck every now and then.
DANIEL CWow..was literally 1/2 mile from where I moved to. Way to go.
vickey cThe return was a very nice experience and great customer service.
RAMIRO HVery friendly on arrival.
Nathan VEverything was perfect. I can't see how you could improve it.
TIM CCould be a little more friendly.
JAMES CClean the windows inside and out. They were a smeary mess once I turned a corner, into the morning sun. I drove back home, Windexed the whole windshield, and the inside of the windows.
STEVEN FNothing the people here were excellent!
WILLIAM KN/A
ARNIE SEmployee was very nice when he called to validate some details in regards to the drop off. He was also polite about the keys being put in the mailbox rather than the key drop box by mistake. I might suggest better signage/directions on after hours drop offs if possible. The key drop box is on the outside of the properties fence and easy to miss if you park inside. I imagine they probably don't get too many after hours drop offs but it wasn't really clear where the truck should be left.
Andrew H