The vehicle had a couple of issues of concern. The power steering pump is failing and the passenger door handle is broken.
David K
Customer Reviews for Little Bowl
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No real customer service to help with the 6 X 12 tandem axle trailer to lift on to the ball on the truck or off and no crank system on tongue to lift. These trailers are heavy and there should be a better system. Pick up trailer for 24 hour rental at 6 pm and then returned at 3 pm the next day doors were locked at 3 pm so just drop in lot ? Trailer was great but my back isn’t so good after lifting that trailer on and off. U-Haul needs a better system PERIOD
Brian AThe lady was very kind and helpful
Philip BI reserved my truck for 1:00 p.m. pickup person had a sign in the door stating back in 15 minutes I waited outside for half an hour and had to call them for the person to come was late returning the truck by half an hour and I believe I got charged for another day rental
mike rDisappointed as I said "NO to the $10 Insurance Cov" however was still charged this upon my billing.
ELIZABETH RFix those lights
Keith BOverall a great experience. We had a change at the last minute and things were accompanied. Thank u
Marcy MThis location was excellent and service was great. But for uhaul central ... I cannot read the contract on my phone! Like seriously ... Way too small. I need paper. I think we all do. And the check-in did not work: "could not load photo" after the first 2. We need to have human service, which I appreciate if I go to Waterloo north. Grateful for the Goderich location.
Gayl CThe location was not open and had a hand written sign saying opening at 5” I spoke to someone on your toll free line to walk me through returning the truck. The person on the phone was excellent, very helpful.
REBECCA HNothing. Good as is
Ron MNothing Parampreet was excellent. She was amazing!
Bob LThey charged me $120 for a 2 hour rental which I brought back in 1.5hours. Then they were saying I did not put enough gas in and I said no it’s exactly where it was when I first started the truck then he showed me the computer screen which showed where the gas gauge was supposedly at and then I knew I was being ripped off. I ended up paying the extra $30 because I am a long time customer and didn’t want any problems in the future. I will never rent from this location again and I certainly will not rent from Dominic on orchard line he is extremely unprofessional. I live in Clinton and the next time I need a u haul I will drive all the way to wingham because I know that guy is legit and friendly.
MELISSA ANo one was there had to wait 40 minutes to get someone Understand their new but a scheduled time was confirmed
G KHave new more dedicated location that is open all normal business hours. We were told the facility was closed Wednesday then told it was closed until 3 Thursday, but open Wednesday. They couldn’t decide if they would have a truck or not. We had a constant run around organizing this move. Also, if we want a truck and it’s at a different location, it should be up to U-Haul to pick it up, not the customer.
PETER GVery unorganized and unfriendly. Confusion over the price was disturbing. They tried to charge me for an inexorbitant amount of kilometres when I was never informed that I would have any km. Limit. Definitely not a good experience. I will not use U-Haul again and surely will not recommend them
JAMES HVery fast service. In and out with very courteous service.
Lynne AOur needs were well handled in an efficient and professional way. Thank you!
DAVID POver charged would like to speak to management
ROSALEIGH BVery good customer service Thank you
Murray OWent well, just way more expensive than it should have been.
JULIA CNo need to improve anything, 😃 very happy with the owners that were running the U-Haul,I was very satisfied with everything.
MICHELLE SI was very nervous about the drop off as it was on a Sunday morning. However, the couple who assisted me were very courteous and accommodating. As with my experience with picking up the vehicle, the drop-off was just as great. Overall, my experience with U-Haul was terrific.... thank you!
Bernardo L