This drop off location was 3 times further away from my location than residence. I shouldn't have to drop off at different location so U Haul has enough trucks at that location.Bruce W.
Customer Reviews for Little Eagle Drive-Thru Bevrage LLC
(U-Haul Neighborhood Dealer)
Chardon, OH 44024
(At the intersection of Chardon Rd State Route 6 & Auburn Road)
Services at this Location:
- Mon–Thur9 am–4 pm
- Fri–Sun9 am–1 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people are very nice, Fast service, very helpful. They went out of their way to help us out in our emergency situation. We would completely recommend this place to anyone needing to rent a truck in that area.Phillip K.
Customer did not leave a comment.Brent R.
Customer did not leave a comment.john K.
Customer did not leave a comment.DENNIS H.
No truck available at my pickup time. Had to go home and come back later to get a truck that was returned. I was charged for insurance when I did not want it. I was told it could not be credited back to my account. Did not get a copy of the rental agreement when I picked up the truck because there was no printer paper. Not a good experience.steve T.
Nothing to improve, Brandon provided excellent customer service from start to finish even with our rental changes. I highly recommend this location for renting a u-haul!Leslie K.
Customer Service person was polite and quick to get me on my way. Easy location to pick-up and drop- off. Gas prices were reasonable.dan K.
There was a spoon found on the dash board and we had a low tire the we had to add air to everytime we stopped for gas. I had to buy a tire gauge.Carrie E.
the left rear tire needed a repair because of a nail. The authorization to get it repaired was ridiculousDon M.
Customer did not leave a comment.William P.
Customer did not leave a comment.Hayes M.
Customer did not leave a comment.Shannon C.
Customer did not leave a comment.Christopher G.
It took the guy forever to help me because he was the only guy working the counter and drive through. I waited at least 30 minutes and then there was a mechanical problem and the truck made a loud noise when driving, fortunately we didn't have to drive far.kim R.
Customer did not leave a comment.Thomas H.
Bluetooth in the truck radioRONALD K.
Customer did not leave a comment.Kady F.
Seamless process very pleased with service people professional and thorough. I would hands fown recommend Little Eagle !Darlene K.
The clerk working at this location knew very little about how the U-Haul process worked. They couldn't answer my questions and they did not make me feel sure that my needs were handled properly. I was very unsure throughout the entire process.Patrick G.
Customer did not leave a comment.forest E.
The reservation app was a fiasco. It wouldn't let me do things I needed to do. In the end, I needed to go into the facility to redo the reservation. The customer service people were helpful when chatted with them about the problems.Linda P.
It was an old truck and needs the muffler fixed; sounded terrible and I was embarrassed to drive it down my street. The location service was great but the equipment was bad...this truck needs to be taken out of service and fixed.Stephen L.
The truck was SO LOUD that we only used it for one trip, there was an obvious need for maintenance, The clerk of at the location was very nice but the truck was in need of some serious repair.Doug S.
Had the truck reserved for 11am got there a little after and didn't leave till almost 12pm because the guy really didn't know what he was doing and kept leaving to take care of their stores customers. So I lost out on time that I reserved it forkYLE S.
Customer did not leave a comment.Bryan R.
Customer did not leave a comment.Joe D.
Convenient spot to rent a U Haul. Very personal and pleasant service. They had a 10' truck, which are hard to come by! Thanks!Alisa G.
Customer did not leave a comment.robert T.
When I arrived, the young man I spoke to was very helpful. However, when I opened the truck door, I found peanuts from someone who had previously used the truck. I made a reservation to have a dolly and the place where I picked up the truck didn't have one. When I brought the truck back, the lady who was helping me acted strange and didn't exactly have the best customer service skills. On the positive side, I was credited back in miles and for the dolly I didn't get to use.Erin T.
I am upset because I got billed for two days and the vehicle was brought back the same day I got billed twice for the insurance and again and I brought the vehicle back the same day the guy acted like it was no big deal it didn't even have to come back today is what he told me but I got it back and got billed twiceWhen I called customer service I get transferred around very unhappy this timeBob R.
Customer did not leave a comment.forest E.
Customer did not leave a comment.Gloria S.
Staff were very helpful even though they were busy helping other people in the store. John was the best.john K.
Truck exterior was clean, inside was not. Windows were dirty and truck smelled like someone got sick. Wipers did not work well. Moving pads were stored in exterior shed and were damp.Steve G.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.paul G.
I showed up for my schedule pick up and know one new I was coming. Commutation is horrible and do not treat there guest well. NEVER AGAINJoel A.
Customer did not leave a comment.Allan R.
Customer did not leave a comment.Mike S.
More computer issues...sounds like Uhaul application is slow.Steve S.
Customer did not leave a comment.Jessica B.
Easy drop off and open later than anyone else in local area.Derrick S.
The guy at the counter, John, kept us waiting for a very long time as he ran back and forth between other customers. When he finally got around to giving us the keys he didn't tell us which truck was ours, just told us to unlock try the key until it unlocked one. He also wouldn't give us a copy of our contract! He didn't walk out with us to survey and record any damage to the truck, which in my experience with renting moving trucks with another company (budget) is standard. Was very displeased with the service at this location.Brett R.
Great service and very nice people!terry H.
Truck floor was filthy. We had to sweep up dirt and glass and mop before we could use. They did not have the requested order of blankets (had none) and the did not have an appliance dolly. I believe we should be given a discount on the rental due to the fact that it was Not ready which made our moving experience take much longer than expectedTodd W.
Customer did not leave a comment.Marion B.
Too much confusion about rental with multiple callsSteven W.
The rep at the register was rude & pushy.Patricia M.
Customer did not leave a comment.David T.
Do not use this for UHaul. The gentleman helping was very friendly and helpful. However, he was the only person at the location that primarily serves as a beverage store. It took 40 minutes to get the paperwork complete because he had to serve other people. And, zero mention of fuel policy cost $30 fuel refill fee and $32 in fuel.greg G.
Customer did not leave a comment.Heidi H.
Customer did not leave a comment.MEAGAN P.
Customer did not leave a comment.CONNIE D.
Keep up the good work, staff was extremely helpful and friendly.DAVIDE C.
Customer did not leave a comment.bill S.
Took excessive time because the printer was jammed.trailer was perfect for job.David M.
snowbrush :)douglas G.
Customer did not leave a comment.Steve H.
Had to wait for someone to arrive that knew how to rent out the uhauls. Scheduled to pick up at 11:30 did not get out of the place until after 12.Michael M.
Customer did not leave a comment.Chris A.
Truck half tank gas, oil light on, cracked windshield. Treated as if the uhaul franchise was in the way of carryout business.Ann W.
inside of the trailer had damage to the bumper, securing rail. the wood was broken, and dangling inside, causing an annoying underfoot hazard during loading and unloading. check out process could have gone quicker, the teller was friendly; had to self connect the trailer (not a big deal for me, a strong guy - glad I didn't send my wife).karl T.
Customer did not leave a comment.DAN M.
All goodBrian M.
Customer did not leave a comment.CONNIE D.
John was trying to show me everything about the truck but couldn't reach the gas pedal so couldn't show me how to start it.DAVID T.
Customer did not leave a comment.Chris A.
I booked the requested the truck for 24 hours the clerk that took my reservation at the site, accidently only booked me for 2 hours. I called to confirm the duration of time would be 24 hours with the owner of the site and was assured all would be well. Upon picking up the truck we were made to wait nearly a half hour because the clerk needed to put a beer delivery away and were then informed that due to the booking error the truck was booked for 6pm and we had less then 9 hours to return it not 24 hours. This caused a multitude of problems and extra incurred costs to me. We had the truck back by 5:30pm and couldn't get the amount due since the clerk was "too slammed" to calculate and check us out. Ridiculous.kristi E.
John and his wife were incredible!!! I was unavailable to pick up trailer, john was great helping her to properly hook up and safely connect. Drop off was just as quick and safe!! Thank you so much John and Ilona! I would recommend EVERYTIME!!! Number 1 Uhaul experience.mary G.
The person checking us in had so many responsibilities with running the store that it took awhile to check us in. However he was very polite and friendlythomas R.
There was one clerk on managing this convenience store that had multiple transactions going at the same time and clearly had no clue how to check in my U-Haul. He started my transaction and before completing was selling customers beer. When I asked him to finish checking me in he was annoyed and rude upon my exiting the establishment.deborah W.
Inside of truck was dirtyJoseph F.
Small business--no lines or anything. Very convenient. Thank you.Brian M.
I was overcharged, The amount I was charged was 579.00 for a 3 hour rental. I only went 20 miles. The miles were not calculated correctly. I'm disputing this with my credit card complany. This dealer is a scammer. I didn't sign the receipt to ok my credit card complany to approve this charge.CHARLENE S.
Customer did not leave a comment.Edward J.
Customer did not leave a comment.TRACE F.
Customer did not leave a comment.Trace F.
Location was fine, however entire reservation was messed up. Was supposed to pick up at another location, when I got there, no record of reservation (even though I have email from uhal telling me to go there) Luckily, Little Eagle had a truck available, but uhaul representative had guaranteed a reduced price due to changes they had to make in pick up and that price was not received. Again, people at location were great, but whole reservation was wrong.Renata M.
Customer did not leave a comment.Alysabeth C.
Customer did not leave a comment.barry B.
The trailer I rented was full of mud and oil. The previous renter presumably used it to transport ATVs. It's obvious they never checked the condition of the trailer before renting it out again. It took an hour and a half to clean. The owner did give a $20 discount for the trouble, but that really doesn't make up for the headache and lost moving time.Brandon S.
The staff are amazing!! Very helpful.YOSHIMI J.
The young man working had to take credit card and License to back room to put information on computer. Running lights did not work on trailer. No help available for hookup either.John O.
Nothing, you were very accomodating! Thank you!DEBBIE P.
Update your equipment and fit correctly!SARAH A.
Customer did not leave a comment.Susan V.
Customer did not leave a comment.Mitch G.
Best service I've had with any Vendor in a long time. Priced right, excellent service, flexible (I changed to a larger truck). Keep up the good work.Phil P.
Extremely efficient and friendly staff. I will definitely be a returning customer. Thank you!kim B.
Trailer's license and side marker lights did not work. I made the store clerk aware of the issue upon returning the unit. Otherwise the rental and return transactions were quick and painless.JAMES L.
Customer did not leave a comment.MARY P.
Customer did not leave a comment.ALAN S.
Customer did not leave a comment.LINDA C.
Customer did not leave a comment.JOSEPH P.
Staff was very helpful. Everything went well with the experience.Benjamin F.
Customer did not leave a comment.JOANN P.
Customer did not leave a comment.MEGAN R.
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.Matthew B.
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