Customer Reviews for Little Suites Provo
(U-Haul Neighborhood Dealer)

Rating:

5.0

Wonderful, easy experience. Used online check in/out. Clear instructions made it all so easy. Highly recommend

Rating:

1.0

I was double charged, have not seen my reimbursement yet. May change my rating, depending on how far I have to go to get my money back.

Rating:

1.0

I dropped the trailer off Sunday night. The 28th. I called the office Monday morning and the man said it’s all good. Today I see that I was charged for an extra day. 20.00 isn’t a bid deal but I shouldn’t have been charged

Rating:

5.0

Staff was very helpful to move my online rental to their facility. They were very kind and supportive

Rating:

2.0

When I talked on the phone with the manager of this location, he made me feel like I was bothering him. He told me to call when I arrived. When I did, he said I had to check in at the front office of a motel adjacent to the where the equipment was located. I felt he could of told me that on the phone the first time. He warmed up as we talked. However, when he hooked up my trailer, he didn't put my chains on so I drove to a local business parking lot and attached the chains. No instructions about the unusual coupler or what to do in case of an emergency, so I had to figure such things out on my own.

Rating:

5.0

This was a great trailer to pull, had no issues

Rating:

3.0

You could tell this was a new location, as they had to call someone for assistance.

Rating:

1.0

I waited there for an hour while they tried to find the truck key and when they found a key they then had the truck boxed in. Finally I made the suggestion to move a bigger truck and maneuver my truck. Then I was told if I was late they would take the late fee off but they never did. Very unorganized and slow.

Rating:

1.0

Had to unhook the trailer by myself!!! The tenant wouldn’t even look up my name to find my reservation. Terrible experience all around!!! Extremely poor experience and quality! Equipment was not maintained!!!