Awesome peopleJASON WILLIAM P.
Customer Reviews for Little Town Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Brian K.
If adding on rental items like tarps, try in store pick up. Ours were not in the truck for the 24/7 pick up. Live chat agent said it would be noted on our contractPamela F.
This entire rental process, not having anything to do with this location was disorganized. Communication regarding truck pickup was bad. I was told to pick you the rental truck from Gladwin at 7 am on Monday and then I got a call from the Gladwin office saying they did not currently have a truck and if they did, I would not be able to pick it up until 10 am, which would not work with my moving company. I called the main number and finally got someone to schedule something in Oil City, which was farther than we were told it would be. The person I talked to from the main office said that I would have to call someone when I got there to get a key. Instead I was supposed to use the app (I was told I would be sent a text with a video, but that wouldn't open). After many tries (approximately 45 minutes worth of time), I finally got the app to work. The entire experience was very annoying.Christine S.
Customer did not leave a comment.Kathleen C.
Customer did not leave a comment.Aaron B.
Customer did not leave a comment.LYNDA KAY H.
Was called by the Uhaul traffic dept and was told that I had to return by 1 even though I was suppose to be able to keep until 3 because this location closed at 1. I get there at 11:15 and they are closed not open. I look at the uhaul site and it says they closed at noon! The whole drop off was an entire mess! I called traffic angie noted the time I dropped it off and said she would take care of it. On monday they 15th my card was charged for two additional day so then I had to call back again to get the charges reversed. Not happy at all that I was shorted two hours then charges 2 additional day and had to take time off my new job to call during business hours to get the refund for the 2 additional daysTheresa C.
It was great, no problems at all.John U.
I was cheated out of my money when sending my husband to pick up the truck. A charge of $86 dollars was added to the cost of my rental truck, even after the price of $131.00 or $134.00 was quoted as the total.Jacqueline L.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.Wesley W.
Customer did not leave a comment.Fred R.
Customer did not leave a comment.matt R.
Wow. This is a small, unassuming rental location, but the customer service here is top notch. They went well above and beyond to make sure I was happy. Adam, the gentleman who handled my reservation, even met me on his day off to help me get the trailer hitched to my truck! If I could give ten stars I would. Please, support Little Town Auto, and utilize them for your u-haul needs. And thank you, u-haul, for making this a great experience!Melaney B.
Best damm u haul dealer in the world, lolbrian K.
Customer did not leave a comment.Cindy R.
I've rented a hand full of things from different places, by far the most easy going and helpful people I've ever come across. It was easy and understandable, very knowledgeable and went through everything with me. Will be my first stop for rental needs.bryan M.
Location was unexpectedly closed during my original pickup time after 4pm on Friday August 10, 2018. I had to reschedule my entire moving date and time due to this. I was highly inconvenienced and truly disappointed in their services.dwayne J.
Customer did not leave a comment.phillip W.
Customer did not leave a comment.DONNA M.
Customer did not leave a comment.Keith T.
Customer did not leave a comment.April B.
Such great people that the location didn't matter.Beth C.
Customer did not leave a comment.Tiahna C.
Customer did not leave a comment.Tracy M.
The return location could not seem to find my retail information in the system. I provided a paper copy that I was given at time of rental and a week later I was charged an extra day, even though I returned it the next day. I emailed back and a reply was given quickly it would be looked into, but 3 days later still no refund.Steve C.
Customer did not leave a comment.Rick V.
Customer did not leave a comment.BRIAN K.
Inform customers that the equipment is not available for one way moves.Victoria D.
Brian was great to deal with.Eric B.
Customer did not leave a comment.Barry D.
This is the second time renting a U-Haul trailer from Little Town Auto. And I would definitely do it againLARRY W.
Brian is very nice & friendly. Helpful also. Would recommend.Shannon T.
I'm going too get a trailer from them in the fall too take my car today Florida with me.Barry D.
Customer did not leave a comment.Enrique G.
This location was excellent and the truck was a 2016 love it the gas milage was pretty incredible only cost me $30 for 149 miles previously rented a really old truck spent over 100 to drive 150 miles. Love those new Ford'sROBERT C.
Little Town Auto went over and above with customer service. I had tried to rent from my own town and the one center closed at 4:30 PM and I called Little Town and the gentleman assured me he would stay open until I got their.ROBIN S.
Customer did not leave a comment.TOMAS B.
Customer did not leave a comment.FRED S.
Customer did not leave a comment.JOSE M.
They had a lot of computer problems.MARK B.
Customer did not leave a comment.Mark B.
Great service!David Y.
The times posted for drop off and pick up no one was there! Some one honor there time.joseph S.
Customer did not leave a comment.Ervin S.
Customer did not leave a comment.Josh P.
Clarify fuel gages. He told us just get it to the half, do not put more in.TESSA F.
Location was great. Equipment and Uhaul the company was below average.MARNIE F.
It seemed to take a very long time for the employee to enter information into the computer. They were very polite, though. Main reason for not recommending to friends is that there are locations closer to where my friends live.KRISTIN S.
Customer did not leave a comment.MIKE C.
Customer did not leave a comment.CRIS M.
Very helpful and I was a women doing this by myself. Appreciate there help.MARLA B.
The folks from Little Town Auto went out of their way to help me out by staying after untilo I could get there to pick up my truck. THANKS to them!!!!!!!! The one thing I am a little upset about is, there is another U-Haul location here in Alma I was not aware of until I drove by Sunday and saw a truck there. It is at the All-American Glass location, and would have saved me about 16 miles ONE WAY to pick up and return the truck. NO FAULT of the gentlemen at Littel Town, as I was told by the U-Haul in Grand Rapids there were no trucks in Alma.....Mike M.
Great customer service.Dorwood B.
Customer did not leave a comment.MARNIE F.
Customer did not leave a comment.JOHN I.
Customer did not leave a comment.Andrew R.
I had reserved for a local pickup, and I stead had to drive 10 miles out to get it. Which I than get charged milage for. Server was down and it took over an hour just to get.CHELSA M.
Customer did not leave a comment.Randy S.
Customer did not leave a comment.Justin E.
Customer did not leave a comment.Dennis L.
Nothing. Very friendly.Marnie F.
Customer did not leave a comment.milton G.
Thanks guys for being so accommodating!martin C.
Very personable, great folks to represent the U Haul experience! Pickup location was easy to find, the 26' truck I rented was comfortable to drive on the Freeway (that was a question mark for me) but the truck was fine. Thanks for making the move as painless as you could.Jeffrey D.
Customer did not leave a comment.chad M.
Personnel was fantastic at pick up. Customer service was very accommodating.Nicole W.
Customer did not leave a comment.STEVEN L.
A sign designating that this is a Uhaul location would be nice. The only way I knew to drop the truck off there was that there was one small Uhaul trailer there. The location looked like a junkyard in the back. A fence shielding this from view could help.NEAL S.
Customer did not leave a comment.CANDACE W.
Customer did not leave a comment.NEIL C.
This location had no idea how to operate a computer. Took 3 guys to finally get it, and then they couldn't figure out to add the insurance even though I already had that in my reservation.Jennifer W.
Customer did not leave a comment.BRAD E.
Pretty nice guys. Met me at my tow vehicle and unhooked and moved the trailer for me.RONALD J.
Customer did not leave a comment.GARY B.
The service was great and the staff a Little Town Auto did a wonderful job and very helpfull.BUDDY M.
Outstanding customer service. Went out of their way to make sure the size of truck we needed was available on their lot. Highly recommend them!Robert G.
It was a fantastic experienceGene H.
Customer did not leave a comment.Jay T.
Great people, service and equipment could not ask for better service! They rolled out the red carpet for my trailer rental and did everything to make sure it was a pleasant day moving home from CMU! If you're in the area make the drive to this place you will not regret it!TYLER C.