I clearly explained that I was moving furniture tomorrow. He said I could take the trailer that day and bring it back the next day. I asked Eric how much it would cost. He told me $29.00 plus a refundable $80 deposit. I asked him what time I needed to bring it back the next day. He said they close at 9pm. I told him I'd bring the trailer back around 4-5pm. I understood that it was $29.00. I was charged $83 and change when I brought the trailer back. I asked why. The guy told me that I was 5 hours late. Eric clearly told me just to have it back before they close which was at 9pm. I told him I'd have it back from 4-5. Shitty business.mark N.
Customer Reviews for Live Oak Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The biggest problem I had with U-Haul in general (this guy that I dealt with at this location was the bomb) was my reservations were either changed or cancelled multiple times. Plus the app where I V was supposed to report any noticeable damage to the truck wouldn't work! And there was some damages on the passenger side! I better not get charged for it!STEPHANIE C.
I can think of no improvements. I want to say thank you. Your representative had the truck pulled out and ready before I pulled up. I appreciate that and his ability to get me out on the road quickly. Thank you, thank you, thank you.ROBERT B.
Customer did not leave a comment.Louis H.
Good serviceESTEBAN P.
There was no ramp on this truck!!! I would have NEVER RENTED THIS SIZE if I knew that! Your website should reflect that. And then you can even rent one???Meredith S.
Customer did not leave a comment.Aaron B.
This location made it amazingly smooth to rent from U-Haul and I was amazed at how knowledgeable and helpful the staff was. I have already recommended this location to friends and family as it was a great experience at least for me.JARED F.
Customer did not leave a comment.CLIFFORD L.
Customer did not leave a comment.Christopher T.
Customer did not leave a comment.STEVEN ROSS S.
Customer did not leave a comment.Nolan W.
Customer did not leave a comment.Marium M.
Customer did not leave a comment.Holly B.
Customer did not leave a comment.Deborah S.
Customer did not leave a comment.MICHAEL SHAWN N.
Customer did not leave a comment.Debra B.
Everyone was very nice and courteous!TARA W.
Good serviceKaren S.
Customer did not leave a comment.Christopher E.
Customer did not leave a comment.John B.
Customer did not leave a comment.JOE G.
Customer did not leave a comment.Island Grove N.
Great customer service!Manuel T.
Customer did not leave a comment.alicia G.
Customer did not leave a comment.Robert A.
Customer did not leave a comment.Anson N.
Very good service.marilyn B.
Go to the dealer directly, don't call uhaul to make reservations. They will send you to another place that doesn't even have trailer. Thank goodness I knew about Live Oak store and had dealt with them before. Very nice people!Rodney A.
This is the second time I have used U Haul and both times there has been an issue with my reservation. This time, my reservation was schedule for a day the location was closed and it wasn't set up for 24 hour service. This is not a specific location issue, it's a U Haul issue in general.Kristin M.
Customer did not leave a comment.LEE S.
Trailer tags were out of date, found cigarette buts in the back of the truck when I went to load it and my account was charged more than was on the receipt and no one knew why... took me over an hour to leave with my rental due to â€œpaperwork and pricing issuesâ€ which meant I left my old house late getting to my new apartment later than scheduled which delayed everything else and almost made it where I would have had to find a place to sleep for the night because the office was closing when I finally got here... the drop off location had too few of staff causing a long wait time to return the rentals... please feel free to contact me for further information... I would like to say staff at both locations although busy were very friendly and professionalTaylor C.
Rent a Ryder.erin L.
Too far out of the wayWayne M.
Customer did not leave a comment.Bobbie P.
There was only one person inside this little store and it took about 30 min for her to check my uhaul in due to having to wait on other customers. Once checked in, she didn't even want to come out and check the uhaul when I asked her to...she just said..."it's ok". I made her at least come see that I dropped one off.Heather W.
Customer did not leave a comment.darin L.
Customer did not leave a comment.Gerald H.
Keep doing what you are doing. Service is great.clayton B.
Everything was great from pickup to drop off. I will definitely use this location again.Alicia G.
you need to install jack system on the front of the trailer! As a small female it was impossible for me to lift this.Darlene M.
Customer did not leave a comment.Devonthia A.
Explain the 24/7 share mobile pick up/drop off better for first time users. Though problems were solved easily enough, it would've have gone a bit smoother for me if I'd had a better understanding of the process. Other than that, I had a wonderful experience using u haul. I highly recommend u haul and will gladly use them again if needed.Donna H.
Customer did not leave a comment.Curtis T.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.Patraya T.
Customer did not leave a comment.deborah Y.
Very smooth trip no problem at alltrent M.
The service was the best I have ever had.Brenda S.
Customer did not leave a comment.micah H.
great service and satisfy customer .kevin H.
Always great customer service with the equiment I need!OUISA R.
Awesome place . And very nice employeesfred H.
Customer did not leave a comment.robert W.
Customer did not leave a comment.Terry P.