Customer Reviews for LNB Enterprises

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of LNB Enterprises

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James T.
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Everything went well no suggestions

SCOTTDOUGLAS C.
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Customer did not leave a comment.

Frank W.
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ROBERTLYNN O.
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Very friendly and accommodating! Excellent customer service!!

NATHAN H.
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Had to make a last-minute change to the drop-off location because it was Christmas Eve and everywhere was already closed by 4 pm. But we called Jim who came out to meet us in the rain and cold. We couldn't be happier with Jim for taking the truck off our hands!

JOHNR H.
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Lnb enterprises is great both wife and husband are excellent people ...uhaul on the other hand is a complete wreck and doesn't care about the customer in the least bit at all

CHRISTOPHERJON S.
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Owner was on site and very helpful and friendly

Sky F.
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Everything was outstanding!

STEPHENM O.
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Best customer service is town!

Chris L.
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I had ordered an applliance dolly to be with the truck but it was not there. No agent on site at this location so could not have it added.

GARYALAN D.
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Cannot think of anything. Vehicle, although our need was a little last minute, suited our needs well, cost was reasonable, service to make themselves available at pickup and drop off worked well. Would do this again if the need arose and I would recommend LNB Enterprises to a friend.

Brian W.
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Customer did not leave a comment.

RANDALLCARR N.
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Customer did not leave a comment.

JONATHANCORBY D.
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Everything went very smoothly. The manager at this location was very professional and great customer service. I will recommend this location to all my friends and family.

Angela W.
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Customer service was great!!!! So friendly and accommodating!!!

ANGELL JR L.
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All went well, but the connection for the trailer wasn't making contact bc they had corrosion but I cleaned them. But everything was fine

NICOLES S.
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My husband forgot to change out our ball and still had the one for our boat still attached to my truck, the gentleman at LNB had an extra one that he let us borrow to fit the trailer! Very nice man!! Thank you!!

JOSEPHCHARLES F.
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You were absolutely wonderful! Great experience! Thank you for everything!

Brianna C.
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Customer did not leave a comment.

Richard W.
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Ricardo F.
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Gentleman that was there to dispatch the truck was extremely helpful and pleasant. He helped me change the truck reservation to a smaller truck without any problems and got me on my way. The problem was when this truck broke down at my first drop off location. The ignition didn't work and I lost 3.5 hours total between waiting for a repair that didn't happen and to have to go to another location to pick up a new truck. This other new location was also farther than planned and obviously added unplanned mileage. When things like this happen, UHaul should be able to deliver a truck to the customer to minimize as much as possible the impact and inconvenience of a truck breaking down. It was extremely frustrating and disappointing to have to wait for an hour for roadside assistance and have them say "we can't fix it, it needs to be towed" and "do you have someone to pick you up?" which luckily I did.

John P.
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Customer did not leave a comment.

KENNETH H.
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I can't understand why I did the online forms and pictures of my license when they did it all again on site?

Gerard M.
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Customer did not leave a comment.

Arleen P.
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Their service provides for a fast and easy pick-up and drop off. Extremely pleasant and easy to work with!

Richard W.
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Customer did not leave a comment.

Ebon B.
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Thank

BECKYCHRISTENE S.
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great customer care and support during pick up of the rental. I'll use this site again. Very friendly and helpful folks.

DONALD H.
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The owner of the business is very helpful and customer oriented.

ZACHARYO S.
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Great service excellent and easy to deal with. Would rent again from here anytime!

Glenn A.
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Peggy was awesome in scheduling. So friendly, flexible and helpful. Thank you! At the pick up location the gentlemen was so patient and kind. Thank you so much!

PATRICKM D.
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Customer did not leave a comment.

JEROMEE M.
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On a scale of (1 to 5), Six star service! Owner was very competent and helpful!

FRANK R.
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Jim is perfect.....no improvement needed

Georgeanna G.
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A little better communication of what to do when returning vehicle

MARKR P.
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The folks running the palmyra location are the best of the best. The true heart and soul of america! Thank you!!!

GREGORYSTEVEN P.
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Nothing. Was very happy with service and would use again.

Amy P.
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There is nothing I would change! The representative was kind and supper helpful! I would rent from them again!

DIANE L.
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Everytime we rent at this location Jim provides wonderful service. He is always friendly and kind!! Thank you!! :)

ROBERTA W.
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Customer did not leave a comment.

KEITHA M.
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Customer did not leave a comment.

Yaroslav S.
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I was told it would be around $70 and change with 100 miles I only used 87 miles and yet I was charged $96. $19.99 for the van plus 87 miles and 29 cents is $45.22 plus $10 insurance is $55.22 plus their environment charge $1 that's $56.22 plus tax, I should have been charged $60.72 cents. I got robbed here another instance of U-Haul promising one rates then vending you over.

DENNISNORMAN F.
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Customer did not leave a comment.

Shari L.
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Steven Y.
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Always a pleasure to do business with LNB Enterprises.

Patrick D.
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This location is run by very nice people.

MATTHEWHERBERT S.
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The operator was very friendly and helpful.

MICHAELEANDREA H.
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Love this location! Extremely friendly!

Sky R F.
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The customer service was excellent. I have nothing but positive feedback (and I was an HR trainer and usually say something!)

Ghasseme N.
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Customer did not leave a comment.

Arleen P.
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The service was excellent. I was a little surprise at not seeing an office, but in the end it didn't matter.

Amy P.
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Customer did not leave a comment.

JEREMIAHBROOKS H.
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Customer did not leave a comment.

Eileen U.
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Nothing they were great.

Steven Y.
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The Owners are kind and knowledgeable, excellent old fashioned service.

Nathan S.
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Not staffed. Just a drop off location

DANIELH S.
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Staff was very friendly and helpful.

Jonathan C.
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Keep up the good work!!

Jennifer F.
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Thank you Jim for the excellent service! We very much appreciate all of your patience and guidance with our questions.

ANNE F.
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Customer did not leave a comment.

GEORGEE Y.
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Nothing, Jim the owner was excellent.... a huge help in every way.

Nickolaos M.
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Toby G.
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Jeffrey L.
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Robert D.
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DAVIDL K.
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Very easy- staff was great!

JULIO V.
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The rep was excellent and very helpful

Zachary G.
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Wonderful customer service! Taught me how to hook the trailer up, very patient wonderful teacher! Will definitely use them again

JOHNW J.
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Nothing. This operation is small, fast, efficient, flexible and friendly. I will always go there. I enjoy talking with Jim the owner about tractors each time I rent. His small business makes a big impression for your giant company.

dawn J.
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Very friendly

Doug R.
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Jim was very helpful and the trailer was an older one but in excellent condition including new tires. I would definitely rent from Jim again if the need arises.

Willard H.
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Customer did not leave a comment.

Lea G.
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Very friendly and Wonderful people.

Shon J.
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self service is convenient. great service

Scott O.
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Customer did not leave a comment.

Gary W.
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Customer did not leave a comment.

Robert B.
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Nothing- The gentleman that helped us was awesome and made the process run smoothly!

Samantha C.
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We made our reservation a week in advance and drove from Buffalo to Victor to pick up our u-haul and were told they had no trucks for us when we arrived. A representative had called the day before to confirm.

Jaimie C.
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Customer did not leave a comment.

James O.
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Customer did not leave a comment.

john J.
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Very prompt, friendly and helpful. I will use LNB from now on because of wait times at other larger Uhaul locations.

John H.
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Customer did not leave a comment.

Julio A.
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Nothing...Jim was great. Thank you.

Thomas D.
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Customer did not leave a comment.

Robert W.
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David R.
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Daniel N.
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Friendly, helpful and accomodating

Shenel H.
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the customer service was second to none! thank you for making this experience a very pleasant one!

Joe M.
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Jim and Elaine were great!!! Excellent customer service!!!!

Mike B.
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Jim and Elaine are extremely friendly and great to deal with. I was surprised that there was not a store to go into at this location, I called them and they came to me in less than 5 minutes. Everything with the 15' truck was fine, there were no issues.

Nectaly J.
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Customer did not leave a comment.

GRANT O.
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John G.
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Dave R.
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The only issue that I had was that the rachets for the straps were hard to operate but New York winters and road salt can be hard on things like that. A good application of PB Blaster or rust penetrant will do wonders for them

Christian M.
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Joseph L.
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Edward A.
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Susan J.
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Tim B.
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Todd K.
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No reviews have been submitted for this location.

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