Customer Reviews for LNB Enterprises

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of LNB Enterprises

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Bradley R. on

Rating:

Customer did not leave a comment.

Dawn K. on

Rating:

Quick response, friendly and accommodating customer service.

Ruediger S. on

Rating:

Great experience. Truck was very clean and staff (Jim), as always, very helpful.

RONALD R. on

Rating:

Get rid of the clutter in the middle of the floor almost fell over empty pallet

Scott P. on

Rating:

Customer did not leave a comment.

John M. on

Rating:

Customer did not leave a comment.

Dawn R. on

Rating:

Customer did not leave a comment.

Phil V. on

Rating:

The overbooking and then forcing your customers to settle for whatever you have left is terrible. I wont work with uhaul again.

Dorothy V. on

Rating:

Customer did not leave a comment.

Dawn S. on

Rating:

Customer did not leave a comment.

Abby Q. on

Rating:

Customer did not leave a comment.

Kaitlyn C. on

Rating:

Customer did not leave a comment.

Rachel E. on

Rating:

Wish they answered the phone

Robert R. on

Rating:

Always great service from LNB!

John H. on

Rating:

Customer did not leave a comment.

Christopher L. on

Rating:

Customer did not leave a comment.

John W. on

Rating:

Jim is awesome!

Bonny N. on

Rating:

Customer did not leave a comment.

Tara G. on

Rating:

Due to unforseen issues of the owners the hitch had issues and after hitting a pot hole the trailer popped off my truck and cause damage to it. I only have 9000 miles on my truck so I was pretty upset. The owner locked the hitch on my truck. Took me 20 minutes to get the hitch to actually hold to the ball. I did let them know it had issues when I returned it.

Richard R. on

Rating:

Customer did not leave a comment.

Ronald F. on

Rating:

Customer did not leave a comment.

Ruediger S. on

Rating:

Jim was great to work with.

Darwin R. on

Rating:

Customer did not leave a comment.

Maureen W. on

Rating:

Customer did not leave a comment.

Mike M. on

Rating:

Corporation computer system down -time cost me time during pickup. Not the operator’s fault

Patty H. on

Rating:

The owner went above and beyond in helping me! I am very thankful! I highly recommend this location!

Olga L. on

Rating:

Extremely accomodating. No improvement needed.

Fay J. on

Rating:

I have dealt with this wonderful couple many times in the past, and I really wouldn't go anywhere else! They are sweet, thorough, and the best to work with!! Thank you again for always being there for me!

Robert R. on

Rating:

Nothing! Best service around! Thanks!

Morten H. on

Rating:

Customer did not leave a comment.

Jackie C. on

Rating:

Jim was so helpful and accommodating, he did everything possible to make renting a trailer from UHAUL a pleasant experience.

Doran M. on

Rating:

Customer did not leave a comment.

JEFF L. on

Rating:

Jim is very friendly, and prompt! This is the third time renting from LNB. Looking forward doing business with LNB! Recommend LNB for your next U-Haul experience! Jeff L.

Lori D. on

Rating:

The location was a distance from my preferred pickup location which necessitated renting a day earlier so that I could have the trailer by 4 PM the next day.

John S. on

Rating:

Customer did not leave a comment.

shawnie s. on

Rating:

Everything was great.

Sarah R. on

Rating:

Everything was great and quick.

Gary V. on

Rating:

Customer did not leave a comment.

Ken B. on

Rating:

the telephone number supplied when you drop off after hours was just a recorded message and you can not leave a message to say you were dropping it off.

Gary E. on

Rating:

Customer did not leave a comment.

Maria P. on

Rating:

Love the customer service here! Very personable and works well with customers

johanna v. on

Rating:

Very nice guy clean units and just a pleasure to deal with

George S. on

Rating:

Site operator was very helpful when I had trouble with the online sign up. Would use this site again...…...

Doug M. on

Rating:

Customer did not leave a comment.

Marilyn G. on

Rating:

Everything went very well. Called on short notice, they were there for me. Will go there again!!

Fay V. on

Rating:

nothing. everything was great

Justin M. on

Rating:

Nothing! Jim was the nicest person ever and provided the BEST customer service I have ever experienced.

CINDY M. on

Rating:

The rental agent Joe was excellent. We enjoyed working with him very much.

Betty S. on

Rating:

Customer did not leave a comment.

Evan B. on

Rating:

Customer did not leave a comment.

Chris B. on

Rating:

Very friendly and accommodating. We always rent from LNB Enterprises and will continue in the future if needed.

Terrance C. on

Rating:

Customer did not leave a comment.

Dianne F. on

Rating:

Location was good as was the gentleman in charge of the rental. Very satisfied.

Jonas N. on

Rating:

Jim was there on time and made sure everything went smoothly. Im a happy camper!

daniel g. on

Rating:

...

Kim L. on

Rating:

Customer did not leave a comment.

Susan B. on

Rating:

Customer did not leave a comment.

Richard R. on

Rating:

Customer did not leave a comment.

Jarrad B. on

Rating:

Good service

Ronald L. on

Rating:

We had a good experience. Jim was beyond helpful and provided excellent customer service.

Paul E. on

Rating:

Miscommunication during pick up, was not on time for the pick up and was unaware we had to call before hand to confirm registration.

Chris P. on

Rating:

Customer did not leave a comment.

Frank R. on

Rating:

Customer did not leave a comment.

Stephen H. on

Rating:

The location was fine but once again lights didn't work on trailer and they had to fix them

Scott H. on

Rating:

Excellent service all around. Jim is great!! I drive by my local uhaul due to poor service to go out of my way to use the Macedon uhaul.

David R. on

Rating:

Customer did not leave a comment.

Robert M. on

Rating:

Nothing...I was pleased with everything about it.

Andrew L. on

Rating:

Best rental uhaul center I have ever experienced. The service was outstanding and very accommodating. I will always use them for my rental needs Sincerely Andrew Lyle

Jon B. on

Rating:

Customer did not leave a comment.

Jonah N. on

Rating:

Customer did not leave a comment.

Bonnie M. on

Rating:

Customer did not leave a comment.

Michael D. on

Rating:

Very helpful, opened early for me. Thank you Jim.

susan g. on

Rating:

It was a last minute rental, Jim was very accommodating and called as soon as the truck was returned and ready. Would call him first if I need any future rentals.

Richard W. on

Rating:

Customer did not leave a comment.

ed h. on

Rating:

friendly people good price helpful answers to my questions

Eugene F. on

Rating:

Location was convenient for me. Rep was very congenial .

John M. on

Rating:

Customer did not leave a comment.

Vicky N. on

Rating:

Customer did not leave a comment.

Andy S. on

Rating:

Customer did not leave a comment.

Grace F. on

Rating:

Pick up location was a long way from the place where I rented the truck. No one told me that the pick up would not be at the location where I rented until after I had already rented a car next door so I could drop off the car and pick up the truck easily. It was an expensive, and frustrating, lesson. Customer service was good in Macedon, but the Irondequoit location where I rented was a complete nightmare.

Paul E. on

Rating:

Customer did not leave a comment.

JUNE P. on

Rating:

Customer did not leave a comment.

Sarah F. on

Rating:

Customer did not leave a comment.

Donna B. on

Rating:

The truck has front end problems. When I got up to 45mph-55mph the steering wheel would shake and became difficult to steer. I've rented many times from uhaul and never had equipment in such bad condition. Jim who operates this uhaul , apologized. He said no one mentioned any problem before. What can I say, I will go to another outlet. Jim did not offer me any compensation.

Cindy W. on

Rating:

Jim was so accommodating! Excellent customer service! I felt like a good friend! I have and will recommend Jim to others!

Nicole C. on

Rating:

Nothing!!! The people running it are amazing!!! Great business!!

John W. on

Rating:

Customer did not leave a comment.

Kendra C. on

Rating:

Customer did not leave a comment.

Tom W. on

Rating:

Customer did not leave a comment.

JEFFREY W. on

Rating:

Customer did not leave a comment.

Colette R. on

Rating:

The gentleman at LNB Enterprises was an absolute lifesaver... my move had already been scheduled for Friday, June 29th when I got a last minute phone call from the place that I had reserved a truck in Williamson that they would not have any available on that day. So my friend and I scrambled to call around and this gentleman - who only had the truck available during a 24-hour window - put his faith in my ability to return it on time and kept my move on track! I was so very grateful, too because the following day turned out to be one of the hottest days so far this Summer! Thank you so much LNB... I highly recommend!! :)

Marcella C. on

Rating:

Very friendly people but overpriced for some reason. There was a complication with the trucks so it took about 20-25 minutes longer from when I arrived.

Michael N. on

Rating:

Customer did not leave a comment.

Carol B. on

Rating:

Customer did not leave a comment.

Timothy S. on

Rating:

Customer did not leave a comment.

Joseph V. on

Rating:

The transaction couldn't have been simpler and Jim made life a pleasure,

Roman W. on

Rating:

Customer did not leave a comment.

Caleb V. on

Rating:

Customer did not leave a comment.

Theda P. on

Rating:

Jim was excellent... he helped hook up and take off trailer... fantastic service...

Kenneth G. on

Rating:

The Gentleman who delivered the Truck to me provided old-fashioned, superlative, and extraordinary Service! Kudos to Uhaul.