Customer Reviews for Location ML Inc
(U-Haul Neighborhood Dealer)

471 reviews

455 rue Sylvio   Drummondville, QC J2A1L8

(819) 474-4677

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(819) 474-4677

455 rue Sylvio
Drummondville, QC J2A1L8

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

jacques L. 
Rating:
5.0

Le service était nin seulement bon, mais en plus le personnel est très courtois

Christian R. 
Rating:
3.0

Customer did not leave a comment.

Apolline B. 
Rating:
5.0

Customer did not leave a comment.

Vincent C. 
Rating:
5.0

Customer did not leave a comment.

jeannoel G. 
Rating:
4.0

Customer did not leave a comment.

Pascal T. 
Rating:
1.0

Customer did not leave a comment.

MarcAntoine O. 
Rating:
5.0

Customer did not leave a comment.

DRAGOLJUB D. 
Rating:
5.0

Très chaleureuse, souriant, courtois et à l'écoute

JORIS K. 
Rating:
5.0

Always nice and cheap to rent an uhaul stuff! I will rent again for sure!

Luc C. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

Good service!

LUC C. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Line P. 
Rating:
1.0

I reserved more than 5 weeks before my pick up date, 1 day before that day, Uhaul called me and changed the pick up location for 125km far away than I adked. They changed all of my plan of moving. They offered me 200$ reduction OR canceling the reservation. So it was not an offer. It was an obligation. They also changed my drop off location too to a location far than what I asked. The fuel tan was also empty and obliged me to drop off with more than what i received o n pick up.

Pooya J. 
Rating:
5.0

Customer did not leave a comment.

Maxence P. 
Rating:
5.0

Customer did not leave a comment.

ABRIGEL C. 
Rating:
5.0

Customer did not leave a comment.

Yan M. 
Rating:
5.0

Le moteur du camion claquait et a brisé.

Eric D. 
Rating:
5.0

avoir des disponibilité plus près de mon domicile

Gilles C. 
Rating:
5.0

Customer did not leave a comment.

ABRIGEL CONCEPT J. 
Rating:
1.0

Never i eill go there again Pour service with the ladie

Tanya M. 
Rating:
5.0

Customer did not leave a comment.

Vronique D. 
Rating:
5.0

Personnel très compréhensif de notre situation et très patient.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

yann D. 
Rating:
4.0

J'avais réservé depuis 3 mois a Uhaul.com. En arrivant au point de rammasse la grosseur du camion et l'heure de rammasse avait été changée. Une chance que les gens de chez location ML on travaillé pour moi et on trouvé des solutions sinon mon déménagement aurait été un desastre. Pas d'etoile pour le service en ligne.

Hervé L. 
Rating:
4.0

Although everything worked out fine….I had to drive an extra 20 km+ or- to pick up the truck, which wasn't at the dealer I was sent to. Moving, has you know, is already stressful enough…. But everything worked out and overall I am very satisfied with the vehicle and it's set up meaning « mom's attic, ramp, anchors «  and wouldn't hesitate to recommend and reuse when needed again. Thank you!

Richard S. 
Rating:
3.0

Pricing on website and actual charges invoiced were different. Over 100$ of hidden fees.

Sebastien B. 
Rating:
4.0

Customer did not leave a comment.

Diane B. 
Rating:
4.0

Web form for pre-inspection did not allow uploading my photo from my phone. Attendant said not to worry. But I worried about closing the contract with my phone after hours. Fortunately, the closing part went like a charm. Still, the initial inspection should have worked. The rest of the rental experience was great. Thank you.

Rene D. 
Rating:
1.0

You guys are the worst. You cancelled our reservation in Montreal with less than 24 hours notice and the waking nightmare that ensued all weekend was 100% a result of your shitty service. I haven't had much time because of the move but I'm making sure I reach as many people as I can to tell them about how much of a garbage company you are and urging them to never use your service lest they get screwed over the same way

Victor K. 
Rating:
5.0

C était parfait les employés (es) sont compétent et polis, je recommencerais à mes proche ...

JOSEE R. 
Rating:
5.0

Customer did not leave a comment.

ACMPNHR R. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Excellent service

Dan P. 
Rating:
5.0

Inform the customer of the date of refunds

Stephane G. 
Rating:
4.0

Customer did not leave a comment.

pierre C. 
Rating:
5.0

Customer did not leave a comment.

RECOLTE M. 
Rating:
5.0

Customer did not leave a comment.

Yannick B. 
Rating:
4.0

Very efficient and polite service!

Chantale L. 
Rating:
1.0

I really thought Uhaul was great but we didn't a good experience. My drunk I had to do several calls I didn't get a confirmation on the location, I request a lift the day before took everything to get one. The email confirming the drop off was the wrong address.

myriam M. 
Rating:
5.0

Customer did not leave a comment.

Emilio Rafael D. 
Rating:
5.0

Les vehicules devraient être plein d'essence et on les rapporte plein. Beaucoup plus facile pour les clients de gerer la consommation de carburant.

PIERRE C. 
Rating:
5.0

Customer did not leave a comment.

Real D. 
Rating:
1.0

Pas les mêmes prix qu'on nous avait dit au téléphone et refus de prendre l'argent comptant à moins qu'on vienne payer à 7h30 am Mauvais service

MELODY L. 
Rating:
5.0

Customer did not leave a comment.

Nathalie B. 
Rating:
5.0

Customer did not leave a comment.

Julien H. 
Rating:
5.0

Customer did not leave a comment.

Jocelin M. 
Rating:
5.0

Customer did not leave a comment.

MaryseChantale L. 
Rating:
5.0

Super service. Très bon service-client.

CLAUDE B. 
Rating:
5.0

Tout était correcte.

Michel L. 
Rating:
5.0

Customer did not leave a comment.

Sbastien T. 
Rating:
5.0

Customer did not leave a comment.

Caroline P. 
Rating:
5.0

Customer did not leave a comment.

MATHIEU L. 
Rating:
5.0

Couette de fil pas fournie et non mentionnée merci

ERIC L. 
Rating:
5.0

Customer did not leave a comment.

LES BATIMENT J. 
Rating:
5.0

Customer did not leave a comment.

Lucie G. 
Rating:
5.0

Customer did not leave a comment.

Manuel C. 
Rating:
4.0

Tel the customer that they do take the 200$ deposit in your account and dont know when youll be refunded.... i didnt know the girl told me they werent taking it in my account it was just preautorised in case. But no it cost me 205$ for 1 hr and im still waiting for a refund

KIM B. 
Rating:
5.0

Customer did not leave a comment.

Yannic F. 
Rating:
5.0

Pour un retour de remorque Très bien acceuilli Une bonne experience

Nicolas D. 
Rating:
3.0

L'application bien conçu pour faire le retour.

Aimé J. 
Rating:
3.0

Customer did not leave a comment.

Francis B. 
Rating:
3.0

I csn

JULIEN-PIER B. 
Rating:
5.0

Customer did not leave a comment.

GUY J. 
Rating:
1.0

Le propriétaire et sa femme ne pouvaient prendre aucune décision. Ils se cachait sous le logo de UHaul pour dire quuls ne décide pas, qu'ils ne savent pas. Jai loué une remorque que je voulais laisser à saint-mathieu de Beloeil (à côté de chez moi et c'est seulement quand j'etais rendu sur place qu'on m'a confirmé que je ne pouvais pas le retourner à cet endroit. Après que je viennes de faire une heure de voiture et après avoir appeler AVANT de me déplacer pour demander si je pouvais le faire... Déplorable perte de temps et d'argent.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

Dominique B. 
Rating:
4.0

A drummondville on a eu un très bon service. Toutefois la remorque commandée n était pas disponible. Le problème majeur fut lors de la réservation. Pas de remorque. On nous a offert un camion mais ce fut beaucoup plus cher. Donc très déçue de UHAUL

Nathalie L. 
Rating:
4.0

Il n'y avait personne car c'était dimanche. Par contre, c'était à deux minutes de l'endroit où je devais décharger la remorque.

Eric G. 
Rating:
4.0

Customer did not leave a comment.

stephane H. 
Rating:
1.0

The truck was not clean, and they charge me 2 day and I use the truck only 7 hours

Nicolas P. 
Rating:
4.0

High price per km

Amine H. 
Rating:
5.0

Nothing

Normand B. 
Rating:
5.0

Ma réservation garanti n'était pas prête en arrivant. J'ai alors loué une remorque additionnelle qui n'était, elle non plus, pas disponible en arrivant. Faudrait vérifier votre système informatique puisque vous ne semblez pas avoir les bons renseignements sur les équipements disponible chez vos dépositaires.

Caroline P. 
Rating:
5.0

Tout est parfait merci

Jacques M. 
Rating:
4.0

C'était fermé

CHRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

Michel H. 
Rating:
5.0

Customer did not leave a comment.

Stephane G. 
Rating:
5.0

Your rental platform is clearly deficient since it announces things that cannot be offered on site.

Isabelle H. 
Rating:
5.0

Customer did not leave a comment.

Claude C. 
Rating:
1.0

La madame qui travaille à cet endroit est méchante et très mal polie. Elle fait ce qu'elle veut (loue au prix qu'elle veut) c'est inacceptable le traitement qu'elle inflige aux clients. Si rien ne change je préfère aller louer ailleurs. Car elle n'est pas digne de travailler pour Uhaul, elle vous fera perdre tous les clients. J'en ai assez d'elle. The lady who works there is mean and very rude. She does what she wants (rents at the price she wants), the treatment she inflicts on customers is unacceptable. If nothing changes, I prefer to rent somewhere else. Because she is not worthy of working for Uhaul, she will make you lose all clients. I've had enough of her.

Kokou A. 
Rating:
5.0

Customer did not leave a comment.

Catherine-Julia D. 
Rating:
1.0

La dame à l'accueil est malhonnête, J'ai fait la réservation d'une remorque pour une periode de 24h à 19,95$, arrivé chez le dépanneur sur rue Sylvio, la dame modifie ma reservation sans mon accord en mettant la periode de location de 8h au lieu de 24h. Elle dit: uhaul me paye par commission en pourcentage et c'est un minable %. Elle m'a facturé double, juste à cause du periode de 24h que j'avais réservé, et pourtant le service à la clientèle de uhaul m'avait bien dit au téléphone ,je paierai 19,95$ et non le double. Elle écourté les périodes de locations de clients pour nous contraindre à payer double au moment de retour, Je qualifie cette méthode de malhonnêteté.

ELIE M. 
Rating:
5.0

Best customer service, and very kind help to hook up the trailer on my truck.

Abdoulkader B. 
Rating:
1.0

Aucun trouble avec U-Haul spécifiquement. Établissement ont essayés de changer l'entente/contrat prédéfini. Mauvais service de l'établissement en question. Personel bête et non proffessionel.

Chelsy G. 
Rating:
5.0

I was really satisfied by the service I had.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Jacques V. 
Rating:
4.0

Customer did not leave a comment.

Benoit F. 
Rating:
5.0

Customer did not leave a comment.

Rickson H. 
Rating:
5.0

Customer did not leave a comment.

Pierre-Luc G. 
Rating:
1.0

Reserves a trailer 6x12 for the 25 june, had the confirmation that the equipement would be there for me. When I got there the trailer required for my journey wasn't there. Poor service!

jake L. 
Rating:
5.0

Customer did not leave a comment.

ELODIE LYDIA R. 
Rating:
3.0

My complaint is more oriented towards U-Haul than the pick up location since this is my second experience in 2 years that I rent a U-Haul truck at two different locations and I always experienced the same bad surprise not to get the required number of protection blankets than asked, and I always find out at the last minute when it is too late to do anything. Very dissapointed, I will use a different supplier in the future.

Gaetan D. 
Rating:
5.0

On demeure à Sherbrooke et il a fallu aller chercher le camion à Drummondville pour aller à Chambly. Manque d'organisation.

Daniel T. 
Rating:
1.0

J'avais réservée le camion de location 2 mois à l'avance soit le 29 mai à 8h00 du matin et la veille du déménagement vous avez changé l'heure de prise de possession soit à 14h30 et le jour du déménagement le camion a été disponible à 15h00. Cela est inconcevable que vous changiez l'heure de prise de possession à la dernière minute. Je suis très insatisfaite de votre service. Ce fut la première fois que je faisais affaire avec votre entreprise et la dernière aussi. De la part d'une cliente insatisfaite!

MARIE JOSE P. 
Rating:
5.0

Customer did not leave a comment.

ANTOINE V. 
Rating:
5.0

Customer did not leave a comment.

Stephane M. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

Fanny G. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE-HENRI B. 
No reviews have been submitted for this location.

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