Customer Reviews for Lock It Up West LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lock It Up West LLC

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EULA B.
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I was very pleased with the uhaul......turned truck bout n at 6:58 Thanks!!!!

Adonis B.
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Customer did not leave a comment.

Robert M.
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MATTHEW T.
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Do it for free? No, seriously, I hate this question. It's attempting to generate negative feedback where there may not be any. The people were great. My needs were met. They were respectful, the opposite of lazy, knowledgeable, patient, etc. The guy even made a couple seemingly obvious recommendations like take a picture of the code for entry in case the paper is lost. I would have never thought of that. So on and so forth. Don't try to force negative feedback.

Michael D.
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I believe I was over charge for everything including gas

JOHN S.
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Customer did not leave a comment.

JENNIFER W.
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Thank you for letting use it for my car.

LASHAY W.
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JEFFREY R.
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Great location, would call this location next time I want to rent.

KEN R.
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gary B.
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GINGER L.
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kathy W.
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They are so helpful & accommodating. Nothing to improve on

PAUL L.
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Customer did not leave a comment.

Rachel O.
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After moving a few times of the last 5 years, there's definitely a difference between uhual locations. This one has nice staff, easy check-in, and easy drop-off processes. They didn't overcomplicate things, 10/10 recommend.

Bradley M.
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There was a mix up about the price of my rental when I returned it. I ended up being overcharged, and it was frustrating to deal with getting a refund. In the end it was fixed so I appreciated that. Other than that my experience was great.

Nicole S.
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Customer did not leave a comment.

Rebecca S.
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I arrived and they didn't have my reservation but it was no big deal. They were able to put me in a truck and the process was super fast.

Ronald H.
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The easiest rental I've ever experienced. They made it seamless. Price was affordable to.

Cole W.
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Customer did not leave a comment.

Mark M.
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staff at longview street (Ave. ??) in Mansfield, OH was friendly. I hooked up the trailer to my car and stopped at the office before leaving. The coupler (on trailer) needs to be rebuilt or replaced.Bolt that tightens coupler to hitch is stripped and I sent a text reply to Uhaul earlier today .03.28.2020. Reservation was through one of your drop spots and I don't recall the company name.I wouldn't recommend them to anyone else however, earlier I made two other calls to Uhaul subs and both gents were very helpful, very professional.

Sharon M.
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Customer did not leave a comment.

Lee T.
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Van was in really good condition except that it smelled, noticeably of stale smoke. You might want to look out for that.

Melissa P.
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Douglas S.
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Keep doing what you are doing. I would not hesitate to use this location again.

Cynthia L.
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Delmon R.
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Kelsey M.
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The guys in the office were very friendly and went way above to help us with whatever we needed.

Sharee F.
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Fix the small stuff on your vehicles even something as small as a bad windshield wiper can add stress to a move.

Gregory F.
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Keith A.
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dennis G.
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Megan O.
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Not speaking to this location. But I was able to make a reservation and even got a confirmation mail for my order at my requested location. When I got to that location they were closed and had no trucks. I called uhaul and was informed I received a text changing the locations. I made it to the Longview location which was fine but had wasted gas and time. I had movers sitting and waiting for me. This is completely unacceptable. I will not use uhaul again.

Kayleigh K.
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Called and was told there would be someone there so I can pay cash, waited for half an hour and lost time I could have been moving. No one was there.

Robert K.
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Jason was a great help. Great experience

Donald L.
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No issues whatsoever and great customer service! Thanks

judd G.
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Customer did not leave a comment.

Tricia A.
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Michael A.
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nothing, everything was great

tesiesia J.
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Tell people there is a deposit instead of waiting until you get there this made me not want to use your service ever again

Melissa S.
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Very nice helpful folks at the counter.

michael` R.
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Customer did not leave a comment.

Doris F.
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Explain all that must be done in the app before you put the key in the night box.

Robin M.
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Nothing needs to improve or change. Anita Collins and her staff are always very professional kind helpful and outgoing. I wouldn't go to any other establishment for my needs for any moving or storage they are the best! I'm grateful and appreciative of their kindness ideas friendliness and professionalism every time I need to rent a Uhaul, Van or storage.

Robert R.
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Customer did not leave a comment.

JONAS C.
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The manager went above and beyond. Very kind lady.

Scott S.
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Customer did not leave a comment.

Rosalind R.
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Mikayla S.
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Super friendly staff, quick and easy process .. overall was a great experience

adam K.
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charles W.
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David B.
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None at this time.

Gregory S.
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Pratik P.
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mary S.
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Kenneth L.
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I was sent to a location other than requested for pick up and drop off. This resulted in increased mileage that I was charged for. An improvement would be either to arrange for a truck to be delivered to the requested location or give a break on the mileage.

Ashley P.
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Customer did not leave a comment.

Joseph S.
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Maulikkumar P.
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It was big whole in back middle of truck box ,it's took me an hour and half to push ramp

robin M.
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Anita Collins, the Manager is so professional, kind & makes you feel right at home. Jason is Awesome also! I wouldn't go anywhere else. They are friendly, helpful, etc.

Suzanne S.
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Easy access, efficient and friendly staff.

Jeffrey M.
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Customer did not leave a comment.

Frances S.
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your customer service representative was very rude and I would not recommend this location because of him.

Neil B.
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Customer did not leave a comment.

Rosalind R.
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brenda M.
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The associated were friendly and helpful.

Jerry M.
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Customer did not leave a comment.

David B.
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I got chewed out for being two hours late. They certainly didn't look too busy, but I am. I'm told old to be chewed out by some jerk. I'll choose another location.

Rachel H.
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Customer did not leave a comment.

Ervin P.
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My husband left his phone in the dash slot. Called the next day. Jason went to truck, found the phone, and let us know we could pick it up. So grateful for honest, helpful people.

Charlotte J.
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Customer did not leave a comment.

Otto S.
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the return of the equipment went smoothly the crew there was nice what I did not like though was I pick the truck up with a quarter tank of gas I returned it with the same but yet they charge me $33 for fuel this was not right

Otto S.
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Customer did not leave a comment.

Katherine H.
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Nothing. Was an excellent experience

Robert M.
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Get employees that don't only worry about getting off work on time and literally making a customer feel like they have to change their plans to accommodate that said employee definitely not going back ever... will definitely tell people not to use this said location...

Brian W.
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Customer did not leave a comment.

Andrew W.
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Charlotte J.
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Donald T.
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Walter M.
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Good experience and customer service

Robert J.
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Staff was very helpful and accommodating. Recommend doing the online check in to speed up process.

DINO D.
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Greeted with a welcome and a smile and our trailer pickup went without a hitch! Thank you for your excellent and outstanding service. We'll be back!!!

Kyle C.
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We ordered pick up in Ashland and had to go to Mansfield 30 miles out of way. Very inconvenient and disappointing. We we told the day before and were not offered a discount or anything for the change.

James D.
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Put a tong jack on trailers

Charles R.
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Customer did not leave a comment.

STEVEN D.
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Customer did not leave a comment.

MICHELLE S.
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Brian N.
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ROLANDA J.
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Money is being taking out my account serval times.

george K.
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Customer did not leave a comment.

robin M.
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Chuck is very professional friendly outgoing helpful kind thoughtful considerate I could go on. I really appreciate it doing business with him and Justin as well. The van was comfortable spotless and really helped me a lot I was very grateful for the help. Quick customer service in and out with a smile they have a very established company that I will most definitely refer to anyone the office was very clean and comfortable and friendly atmosphere. Thank you so much chuck for everything have a blessed day!

maryanne E.
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Customer did not leave a comment.

Ann H.
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Andrea M.
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Niki N.
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dawn B.
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Joseph Y.
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Patrick K.
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cruz M.
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Nothing thanks for great service

Tim B.
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Very friendly people. I have rented here before and I'm sure will in the future!

No reviews have been submitted for this location.

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