Customer Reviews for Lock It Up West LLC
(U-Haul Neighborhood Dealer)

773 reviews

1201 W Longview Ave   Mansfield, OH 44906
(@ Trimble)

(419) 747-7242

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 4:30 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(419) 747-7242

1201 W Longview Ave
Mansfield, OH 44906
(@ Trimble)

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 4:30 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

chester E. 
Rating:
5.0

Nothing the lady and the man that helped was amazing very friendly and would recommend to any friend or family that needs u haul services or storage!

ANTOINE C. 
Rating:
3.0

Customer did not leave a comment.

Tiffany W. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH P. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN H. 
Rating:
5.0

One dozen of the pads were not clean and some still had tape on them. But other than that they did an outstanding job with our order.

STEPHEN KENT W. 
Rating:
1.0

The employees at the Northfield location in Ohio are very unprofessional, I dropped my truck off and put the keys in the lock box, which an associate told me to do because they had just closed, only for them to tell me for 3 days that I didn't drop off the truck, and it wasn't checked in, insisted that I was lying, told me I had to wait to talk to the manager who of course was never there, so thefreey could check the cameras, when I called customer service I could not reach anyone right away, I had to wait 2 to 3 hrs for a call back, once they located the truck because they didn't do there job correctly,they charged my deposit for gas, which I put gas back in the truck to where it was when I received it, first they told me I was lying about dropping off the truck then they accused me of not putting gas in a truck that was missing for 3 days, and they charged me. For an extra day and said I went over my mileage, I spent about 300 dollars for a one way truck just to be called a liar because they don't know how to do there job, I hate that I picked this location,they are very unprofessional and caused me a lot of unnecessary stress.

Millicent W. 
Rating:
5.0

Friendly and very helpful especially Cassius.

Myles S. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

The equipment had a broken tail light. When I informed the company rep, he shrugged it off as if it didn't matter and sent me on my way. I wasn't happy about driving illegally!

RICHARD R. 
Rating:
3.0

Make it clear what happens if you are late to your pickup. I got held up at the hospital and was late. But because it's a self pick up, I thought it would be okay. It took an hour to be called back and helped.

Eleanor S. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

Mobile check in and return was overly complicated, but felt forced to complete because of the extra 20$ “convenience fee” that would have been charged to my card if not done. Had entirely filled out my application online and still had to wait 30 minutes in the office at pickup for the employee to completely fill it out again, even though I chose the mobile phone pickup option. I will not recommend this to anyone else.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

The only complaint I have is that the Air-conditioning did not work in the truck. That would have been nice to have. Other than that eveey was great.

Jacob V. 
Rating:
5.0

Seamless transaction and very friendly

Jeremy B. 
Rating:
3.0

Employee needs knowledge of equipment

CHRISTINE C. 
Rating:
5.0

Customer did not leave a comment.

SOMMER B. 
Rating:
1.0

Get some good help they had no one to help you. I could not get help to unhook. I was on my own.

Charles M. 
Rating:
5.0

The young lady that helped me was very sweet an polite

TERRY R. 
Rating:
1.0

I drop off Wednesday arrond 10 am my standard time before. And uhaul charge for my credit card $57 for no reason.

JAYSUKHBHAIKALUB K. 
Rating:
4.0

Customer did not leave a comment.

KAREN B. 
Rating:
5.0

courteous staff

PATRICK C. 
Rating:
5.0

It was fast and easy

NICHOLAS B. 
Rating:
1.0

I scheduled the pick up during there open hours, I get there and the store is closed. After trying to figure out online what to do for 15 minutes, I then called u-haul and the lady said I couldn't do online check in??? After several minutes with her, the next thing I know I am transferred to someone else who did change my reservation to online pick up and the key was in the lockbock. The vehicle was dirty and when asked I said it was dirty.... so when I checked out I said it was dirty. I NEVER made it dirty, I literately only hauled a stuffed chair. So what happens, you charge me $25 cleaning fee FOR SOMEONE ELSES DIRT!

Jess B. 
Rating:
5.0

Lock It Up West personnel were exceptional. The only negative came from a call from UHaul Corporate trying to switch my reservation, from Lock It Up West. This call was very insulting and offensive. Corporate UHaul tried to steal the reservation from Lock It Up West. I refused to let that happen and was able to keep my original plans with Lock It Up West. It appears to me that Corporate is trying to put their independent dealers out of business. I encourage all customers to rent from the local independent dealers, and resist UHaul's attempts to switch your reservations. Small business is what make our economy successful.

WILLIAM S. 
Rating:
5.0

Very good in very nice place how work there

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
2.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Maybe update your vehicles to include cruise control and a way to play music from your phone through the vehicles audio systrm.

STEVEN M. 
Rating:
5.0

Everything was perfect. The gate code given so that we could return the trailer at the end of the evening worked nicely.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Raylynn H. 
Rating:
1.0

Terrible terrible experience, would never rent from Uhaul again very very Rude District manager.

LORNA R. 
Rating:
5.0

I was very pleased with the uhaul......turned truck bout n at 6:58 Thanks!!!!

EULA B. 
Rating:
4.0

Customer did not leave a comment.

Adonis B. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Do it for free? No, seriously, I hate this question. It's attempting to generate negative feedback where there may not be any. The people were great. My needs were met. They were respectful, the opposite of lazy, knowledgeable, patient, etc. The guy even made a couple seemingly obvious recommendations like take a picture of the code for entry in case the paper is lost. I would have never thought of that. So on and so forth. Don't try to force negative feedback.

MATTHEW T. 
Rating:
3.0

I believe I was over charge for everything including gas

Michael D. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Thank you for letting use it for my car.

JENNIFER W. 
Rating:
5.0

Customer did not leave a comment.

LASHAY W. 
Rating:
5.0

Great location, would call this location next time I want to rent.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

KEN R. 
Rating:
4.0

Customer did not leave a comment.

gary B. 
Rating:
5.0

Customer did not leave a comment.

GINGER L. 
Rating:
5.0

They are so helpful & accommodating. Nothing to improve on

kathy W. 
Rating:
4.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

After moving a few times of the last 5 years, there's definitely a difference between uhual locations. This one has nice staff, easy check-in, and easy drop-off processes. They didn't overcomplicate things, 10/10 recommend.

Rachel O. 
Rating:
4.0

There was a mix up about the price of my rental when I returned it. I ended up being overcharged, and it was frustrating to deal with getting a refund. In the end it was fixed so I appreciated that. Other than that my experience was great.

Bradley M. 
Rating:
4.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

I arrived and they didn't have my reservation but it was no big deal. They were able to put me in a truck and the process was super fast.

Rebecca S. 
Rating:
5.0

The easiest rental I've ever experienced. They made it seamless. Price was affordable to.

Ronald H. 
Rating:
3.0

Customer did not leave a comment.

Cole W. 
Rating:
3.0

staff at longview street (Ave. ??) in Mansfield, OH was friendly. I hooked up the trailer to my car and stopped at the office before leaving. The coupler (on trailer) needs to be rebuilt or replaced.Bolt that tightens coupler to hitch is stripped and I sent a text reply to Uhaul earlier today .03.28.2020. Reservation was through one of your drop spots and I don't recall the company name.I wouldn't recommend them to anyone else however, earlier I made two other calls to Uhaul subs and both gents were very helpful, very professional.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
4.0

Van was in really good condition except that it smelled, noticeably of stale smoke. You might want to look out for that.

Lee T. 
Rating:
4.0

Customer did not leave a comment.

Melissa P. 
Rating:
5.0

Keep doing what you are doing. I would not hesitate to use this location again.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia L. 
Rating:
5.0

Customer did not leave a comment.

Delmon R. 
Rating:
5.0

The guys in the office were very friendly and went way above to help us with whatever we needed.

Kelsey M. 
Rating:
3.0

Fix the small stuff on your vehicles even something as small as a bad windshield wiper can add stress to a move.

Sharee F. 
Rating:
5.0

Customer did not leave a comment.

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

Keith A. 
Rating:
5.0

Customer did not leave a comment.

dennis G. 
Rating:
3.0

Not speaking to this location. But I was able to make a reservation and even got a confirmation mail for my order at my requested location. When I got to that location they were closed and had no trucks. I called uhaul and was informed I received a text changing the locations. I made it to the Longview location which was fine but had wasted gas and time. I had movers sitting and waiting for me. This is completely unacceptable. I will not use uhaul again.

Megan O. 
Rating:
1.0

Called and was told there would be someone there so I can pay cash, waited for half an hour and lost time I could have been moving. No one was there.

Kayleigh K. 
Rating:
5.0

Jason was a great help. Great experience

Robert K. 
Rating:
5.0

No issues whatsoever and great customer service! Thanks

Donald L. 
Rating:
5.0

Customer did not leave a comment.

judd G. 
Rating:
4.0

Customer did not leave a comment.

Tricia A. 
Rating:
5.0

nothing, everything was great

Michael A. 
Rating:
3.0

Tell people there is a deposit instead of waiting until you get there this made me not want to use your service ever again

tesiesia J. 
Rating:
5.0

Very nice helpful folks at the counter.

Melissa S. 
Rating:
4.0

Customer did not leave a comment.

michael` R. 
Rating:
5.0

Explain all that must be done in the app before you put the key in the night box.

Doris F. 
Rating:
5.0

Nothing needs to improve or change. Anita Collins and her staff are always very professional kind helpful and outgoing. I wouldn't go to any other establishment for my needs for any moving or storage they are the best! I'm grateful and appreciative of their kindness ideas friendliness and professionalism every time I need to rent a Uhaul, Van or storage.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

The manager went above and beyond. Very kind lady.

JONAS C. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Rosalind R. 
Rating:
5.0

Super friendly staff, quick and easy process .. overall was a great experience

Mikayla S. 
Rating:
5.0

Customer did not leave a comment.

adam K. 
Rating:
5.0

Customer did not leave a comment.

charles W. 
Rating:
5.0

None at this time.

David B. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Pratik P. 
Rating:
5.0

Customer did not leave a comment.

mary S. 
Rating:
3.0

I was sent to a location other than requested for pick up and drop off. This resulted in increased mileage that I was charged for. An improvement would be either to arrange for a truck to be delivered to the requested location or give a break on the mileage.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
2.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

It was big whole in back middle of truck box ,it's took me an hour and half to push ramp

Maulikkumar P. 
Rating:
5.0

Anita Collins, the Manager is so professional, kind & makes you feel right at home. Jason is Awesome also! I wouldn't go anywhere else. They are friendly, helpful, etc.

robin M. 
Rating:
4.0

Easy access, efficient and friendly staff.

Suzanne S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
3.0

your customer service representative was very rude and I would not recommend this location because of him.

Frances S. 
Rating:
5.0

Customer did not leave a comment.

Neil B. 
No reviews have been submitted for this location.

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