Fix the sensor on the rear right tire so it does not read that it is low and needs air.Tiawanna G.
Customer Reviews for Locust Grove Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Miyah G.
Customer did not leave a comment.Broxton H.
The truck didnt have a muffler i guess, it was so loud and scary it gave us anxiety. Also, the check engine light was on so we didn't know if it was going to break down or not.tabitha H.
Customer did not leave a comment.Rebekah R.
Customer did not leave a comment.Johnathan B.
U-Haul changed our location to High Falls. When we got there, on time, we were informed the only truck he had on site had a broken side mirror and could not be rented. He called U-haul for us and they sent us to the original location. We wasted one and a half hours because of U-haul's error and had to pay movers to sit and wait for us. When we arrived to the 2nd location our reservation timed out and we could not gain access to our key. It was a complete nightmare and I am very unsatisfied as a paying customer.Carrie T.
Customer did not leave a comment.Shaundra S.
I usually have to pick up my truck after hours. This is an excellent location. Well lighted. I was taking a bit of time to get the truck with my phone and a very friendly attendant came out and asked if he could help. Love this place !!!WILLIAM H.
Customer did not leave a comment.Donavin O.
Well I forgot to take pictures finish my on line drop off and they did say anything about it said they don't really handle uhaul so I have been upset all night because I dropped off early so it would be on time and they didn't help at sllMARY D.
Agents were not interested in helping me with my issuesGregory Lawrence M.
Truck was dirty, had roaches, and didn't have hand trucks or furniture blankets as I requested. I spent an hour cleaning and trying to exterminate. Ended up taking the truck back because I didn't want to chance getting roaches in my stuff.Daphney R.
The owner threatened me to call the police because I refused to move a 26ft truck without the ability to see a vehicle behind me. He said to me " back into the car". ......I told him to move it. He refused to give me a receipt because I would not risk relocating the vehicle with very little turning capability and risk hitting the fuel pumps at this location.... ..this guy should be banned from Uhaul!John P.
The uhaul cargo space was nasty. I had to sweep plant and dirt out before I could even put my furniture in it. Then I got charged for gas that I wasn't suppose to be charged for. The mobile check out was awful and the check in.Elmer S.
Outstanding experience.Jose M.
Gas station reps do not have adequate training on how to operate the uhaul service from start to finish. Keys are not where they are supposed to be. Spent hours on the phone between multiple uhaul reps to finally get the manager to find the truck key in order to rent the truck successfully despite having a â€œmobile pickupâ€ which should not have involved reps at all.Michelle J.
Customer did not leave a comment.Robert M.
Better instructions on how to use lock.Martin D.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.MAGGIE B.
Customer did not leave a comment.gita P.
Customer did not leave a comment.Deborah H.
Customer did not leave a comment.Kevin B.
They tried to charge us three times for our rental and charged us for a furniture dolly that we never asked for or received.Adam B.
These guys are great ! - Thank you !!!WILLIAM H.
Customer service is the answer Communication with other vendorsFORREST H.
Nothing, everything was taken care of very professionally!Orelene P.
Customer did not leave a comment.Jjohn C.
Please tell your customer the true about priceGeorge W.
Customer did not leave a comment.Antonio H.
The online return process was a lot easier than the checkout.Timothy K.
Provide better information on the rates and service I was over charged for the time I use the truckjulie A.
Customer did not leave a comment.Gary H.
Clean the truck and provide proper customer service. I was also promised a 50 dollar refund, but did not receive it.Cecilann M.
Customer did not leave a comment.Desmond J.
Just a suggestion to avoid misunderstandings the store clerk should go out with the customer to inspect the truck for cleanliness, and gas level. It's suspect to get extra charges afterwards when they rejected doing an inspection.CAROLYN S.
Customer did not leave a comment.Jared M.
Only thing I disagreed about was I only needed the vehicle for one day they made me take it for 3 days They charge me for 581 mile I only need it 540 mile I feel I was overcharged and spent more money than I needed to when I called they said they had a 10-ft that was only $19 a day but when I showed up they only had the 12-ft and I'm not for sure how much they charged me on that per day not counting mileage and fuel which overall was a nightmare because I didn't need nothing that big I needed either a 10-ft or a van so overall I give it a thumbs down because I was lied to and I traveled 20 miles in order to rent the U-Haul and come to find out they did not have a 10-ft nor a van all they had was 12-ft or bigger I think it was a scam I would like to be compensated Price dropped down for the price of a 10-ft and a price dropped down to one day rental instead of a 3-day rental that I did not need I would like some money back on the mileage I only use 540 mi not 581 mi so I kind of feel like I was ripped offkaeff R.
Customer did not leave a comment.Fredrick P.
Customer did not leave a comment.Christina H.