Customer Reviews for Locust Grove Food Mart
(U-Haul Neighborhood Dealer)

Rating:

5.0

I loved the mobile check in process it was simple and thorough.

Rating:

1.0

Manager was.very rude

Rating:

1.0

The Clerk's there were very rude and inconsiderate. They were not willing to work with us as a customer at all.

Rating:

3.0

App was very hard to use and store was unable to assist us.

Rating:

5.0

Extremely convenient

Rating:

1.0

There was 0 instruction on how the mobile pickup process works, and took almost an hour to do because you have to be verified. Understandable, but could have been done when I reserved the truck. Paid for a dolly and furniture pads that I did not get. Truck was also dirty prior to me picking it up.

Rating:

1.0

Our experience was horrible!!!! We were constantly harassed by haul and basically begged to transport someone else's loaded trailer on the back of our truck from Georgia to California, we told them no a few times and they kept asking. I bluntly told them you want us to tow a 13' loaded trailer of someone else's belonging for $700 and drop it somewhere off my route god knows how far for only $700? I looked at using the loaded boxes instead of renting a truck and they quoted me $4600 to $6500 but only wanted to compensate us $700 which would have maybe covered the extra gas that it would have costs us to pull it. LOL and they don't compensate you until after the trip, so everything comes out your pocket. We politely declined and then get contacted again to haul and empty trailer, this time only offering up to possibly $150, again we declined. Moving forward it was actually time to go pick up our truck, we chose to do the mobile check out, BIG MISTAKE!! We've used this before and never had any problems but this time was a complete nightmare of dealing with rude and incompetent individuals. It took us over 2 hours to get our truck, and this wasn't waiting in line and waiting for anyone to finish up, this was actually complete laziness and simply lack of. After jumping through all the ridiculous hoops we had to make 4 different phone calls yes 4 because the store where the truck was apparently doesn't know how to rent the trucks nor how to verify that you match your ID so we had to call and the department we called wanted to know everything, but then they couldn't help with the issue and had to transfer us, We finally reached to appropriate department and then ended up getting transferred to someone that said she was a supervisor and let me tell you it must not be a hard position to fill because she was RATCHET!! Ran her mouth nonstop to where you couldn't get a word in edgewise and then when we complained about the process and the amount of time it was taking, as if her not ever shutting her mouth to let you speak and constantly speaking over you wasn't enough, she threatened to cancel our reservation all together because I cussed 😱 and it wasn't even at her per se, all I said was oh my f*****god about something that was going on at the location we had been sitting at. Thankfully we were able to finally get everything taken care of, but do you think we were compensated for any of our troubles? NOPE I spoke with the area manager and he said I'm sorry it took you a little longer to get your truck than you would have liked but nothing was wrong with the equipment and therefore we aren't doing anything for you. As if our bad experience up to this point wasn't enough, we receive a text message either the same day we rented the truck or the next day asking us when we were going to be returning the truck as there were families waiting for it. Keep in mind we had rented this for 9 days and it hadn't even been 24 hours from the time we rented to where we were asking when we were returning it. All I can say is GHETTO!! Now I see why they call it the DIRTY SOUTH, cause they definitely try to do you dirty!!!!

Rating:

2.0

Truck was dirty & smelled like smoke. Truck ran poorly. The pickup was a giant headache.

Rating:

1.0

Pick up was easy but drop off not so much. I dropped it at a Texaco and the lady insisted that I take it to one of the other locations even with me showing her the contract that had that address. Finally she said just drop it anywhere and put the keys in the drop box .She refused to check my mileage or fuel gauge so I took a picture for my protection. I asked about the 6 blankets I rented and she didn’t seem to care so I took them in the store and dropped them in the floor and took a picture of them also. I could only imagine the hassle of trying to lease a truck from them., there was 3 on the lot

Rating:

4.0

Area needs more space for customers to drop off trucks and drop off box needs to be better secured

Rating:

2.0

Truck was dirty on inside

Rating:

5.0

Nothing. Very easy and well done.

Rating:

3.0

They had no idea how to check in or out the equipment t thank goodness I was able to do it on my own.

Rating:

5.0

The store owner Naveen Yera was very friendly, knowledgeable and professional. He made my rental experience very pleasant and explained all of the ends and outs and it was a very quick and pleasant experience

Rating:

5.0

Return process was not user-friendly. Kept returning to the beginning and had to wait on hold on the phone to speak to a representative.

Rating:

3.0

I was not informed that this was a remote pickup point and would need to download the app prior to getting to the point of pickup. Was unable to access the drop box and retrieve the key, The person who I spoke to was not knowledgeable to help. It took over two (2) hours to get the key, after creating an account several times.

Rating:

1.0

This was absolutely the worse U-Haul rental experience I have ever been through. All the way from renting the truck to returning the truck. Will not recommend renting a u-haul truck to anyone. Good customer service starts with a face to face experience, NOT through an app on your phone. A clean truck would also be a huge help when moving furniture.

Rating:

4.0

Teach the inside attendants to assist as necessary, or at least give them the number to call UHaul.

Rating:

1.0

The internet is very weak and I could not use the U-Haul service to check my truck out. The person at the store had to talk to the area director in order to process my request for a truck which I had an appointment

Rating:

2.0

The process of doing everything online took 2 hours. The people at the location had no part in the process.

Rating:

1.0

This is a gas station with a lock box.....no one there can help you. We had to call and talk to three people on phone before we got any help. Had to stand in the cold for over a half hour to get into to lock box. What pissed us off the most was that there is a brand new facility with people there to help you, 6 miles up the road. That is where we made our reservation.....then we were told we had to go to dumpy gas station location to get our truck. To make make matters worse....they had the same truck we wanted, at the nice facility sitting on the lot So...we finally get the key from lock box and drive down the road and realize the dolly and blankets we paid for were not in the truck.....we had to waste another 45 minutes for them to bring us this stuff.....from the nice facility. Do not rent from gas station locations that do not have uhaul employees.....that's the lesson learned. Never again.....the online check out system is total frustration

Rating:

5.0

Fix the sensor on the rear right tire so it does not read that it is low and needs air.

Rating:

3.0

The truck didnt have a muffler i guess, it was so loud and scary it gave us anxiety. Also, the check engine light was on so we didn't know if it was going to break down or not.

Rating:

3.0

U-Haul changed our location to High Falls. When we got there, on time, we were informed the only truck he had on site had a broken side mirror and could not be rented. He called U-haul for us and they sent us to the original location. We wasted one and a half hours because of U-haul’s error and had to pay movers to sit and wait for us. When we arrived to the 2nd location our reservation timed out and we could not gain access to our key. It was a complete nightmare and I am very unsatisfied as a paying customer.

Rating:

5.0

I usually have to pick up my truck after hours. This is an excellent location. Well lighted. I was taking a bit of time to get the truck with my phone and a very friendly attendant came out and asked if he could help. Love this place !!!

Rating:

4.0

Well I forgot to take pictures finish my on line drop off and they did say anything about it said they don’t really handle uhaul so I have been upset all night because I dropped off early so it would be on time and they didn’t help at sll

Rating:

1.0

Agents were not interested in helping me with my issues

Rating:

2.0

N/A

Rating:

3.0

Truck was dirty, had roaches, and didn't have hand trucks or furniture blankets as I requested. I spent an hour cleaning and trying to exterminate. Ended up taking the truck back because I didn't want to chance getting roaches in my stuff.

Rating:

1.0

The owner threatened me to call the police because I refused to move a 26ft truck without the ability to see a vehicle behind me. He said to me " back into the car". ......I told him to move it. He refused to give me a receipt because I would not risk relocating the vehicle with very little turning capability and risk hitting the fuel pumps at this location.... ..this guy should be banned from Uhaul!

Rating:

2.0

The uhaul cargo space was nasty. I had to sweep plant and dirt out before I could even put my furniture in it. Then I got charged for gas that I wasn't suppose to be charged for. The mobile check out was awful and the check in.

Rating:

5.0

Outstanding experience.

Rating:

1.0

Gas station reps do not have adequate training on how to operate the uhaul service from start to finish. Keys are not where they are supposed to be. Spent hours on the phone between multiple uhaul reps to finally get the manager to find the truck key in order to rent the truck successfully despite having a “mobile pickup” which should not have involved reps at all.

Rating:

3.0

Better instructions on how to use lock.

Rating:

1.0

They tried to charge us three times for our rental and charged us for a furniture dolly that we never asked for or received.

Rating:

5.0

These guys are great ! - Thank you !!!

Rating:

1.0

Customer service is the answer Communication with other vendors

Rating:

5.0

Nothing, everything was taken care of very professionally!

Rating:

4.0

Please tell your customer the true about price

Rating:

3.0

The online return process was a lot easier than the checkout.

Rating:

1.0

Provide better information on the rates and service I was over charged for the time I use the truck

Rating:

3.0

Clean the truck and provide proper customer service. I was also promised a 50 dollar refund, but did not receive it.

Rating:

2.0

Just a suggestion to avoid misunderstandings the store clerk should go out with the customer to inspect the truck for cleanliness, and gas level. It's suspect to get extra charges afterwards when they rejected doing an inspection.

Rating:

5.0

nothing

Rating:

3.0

Only thing I disagreed about was I only needed the vehicle for one day they made me take it for 3 days They charge me for 581 mile I only need it 540 mile I feel I was overcharged and spent more money than I needed to when I called they said they had a 10-ft that was only $19 a day but when I showed up they only had the 12-ft and I'm not for sure how much they charged me on that per day not counting mileage and fuel which overall was a nightmare because I didn't need nothing that big I needed either a 10-ft or a van so overall I give it a thumbs down because I was lied to and I traveled 20 miles in order to rent the U-Haul and come to find out they did not have a 10-ft nor a van all they had was 12-ft or bigger I think it was a scam I would like to be compensated Price dropped down for the price of a 10-ft and a price dropped down to one day rental instead of a 3-day rental that I did not need I would like some money back on the mileage I only use 540 mi not 581 mi so I kind of feel like I was ripped off