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DAVID T
Customer Reviews for Lodge Podge
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Donna was amazingly kind and helpful, and went out of her way to help me, 200/100!
James FThe Hodge Podge was so easy to do business with. They're friendly and helpful and made my trailer rental a breeze. I'm going to be renting from them in the future for sure.
ALEX MThe experience was amazing. I needed to ride the bus to get to the location and the driver who knew the area well directed me to the wrong location and I was looking at a 2.5 mile walk with a cane. They were so amazing they sent someone to come pick me up and from there the transaction went flawlessly. I loved the way they treat their customers and was amazed by their willingness to help where so many others would not. Wonderful.
Michael WVery patient and understanding, both days
LISA RAwesome truck and service !!!
Bob HIf your going to get a U-Haul come to Lodge Podge, they are the best on the Mountain!
Charles QThe employees at this location are horrible. Did not explain things that I should have been well informed of. Like the pickup truck having to be returned to the same location. The lady I dealt with new I wasn't sure if I'd be returning the truck to the same location. So, when they called me and I told them I'd be returning it elsewhere, they began to insult me and harass me. After several phone calls with their district manager, we came up with a mutual plan on me returning the truck to them but I have to keep the truck another 2 days after already having it extended for 3 days. And after it all, they send a tow truck the same night leaving me stranded at a job 230 miles away from my home. Why couldn't they do that in the first place so I had money to rent a cheaper vehicle and get home like I wanted to do. Stay away from lodge podge.
Cory NDeeply appreciate how wonderful the team was at the Lodgr Pole Uhaul rental. They went above and beyond to help coordinate the rentals of the trucks we needed. We are so grateful to them and wish them all the best in their business!
Guillermo BVery busy, gas was almost full. It’s a known trick fill rhe tank 3/4 it will show full! I paid $70 for 15 gallons EXORBITANT for 80 miles. I was billed $140 or so, I forgot to snapshot. Next day was also billed for a 10’ trailer and 26 miles. I drove s 20’ truck 80 miles. One day off (work 6 days) I’ll have to complain about double billing. I bought $250 of wood to sell for profit! $140 for rental truck, then $70 for gas (80 miles driven) Eats the Shit ($210 u Haul total expense) out of Profit!
KENNETH NExcellent service, friendly and extremely friendly. All customer service should be as professional as the people at this location!
ELEANOR JAll good.
LAURENCE WVehicle check engine light was on and fan belt squeeked at certain rpm. Vehicle inside smelled like cat spray and was dusty.
FREDDIE DVery friendly service
Mystica Pexcellent customer service highly recommend this location
KELLY CThe experience was amazing! It was super easy to book and the lady was super sweet and professional! We will be going back for our future needs.
Griselda RWhen we've rented from U-Haul previously, we've always had counter service and were expecting it at this location. We did not know that the facility did not provide service and was merely a "parking lot" for U-Haul. We did not know that we should have downloaded the U-Haul app prior to pickup and that there would be so many steps, questions, and photos needed to secure the code to the lock box. My recommendation is to INFORM customers of this upon making the reservation. If I had been forewarned then I would have come prepared to go through the mobile app pickup process. Instead, my frustration escalated during the process. Thank you.
Donald WThis is an excellent location to rent from. The people are amazing and the Lodge Podge store has great gifts for friends and families as you travel on your journey.
MONICA GCouldn’t be better. 😀
Deborah CGreat service at check out and return.
DAVID BOnly had one female employee. I had to attach, and hook-up trailer myself. Had to get a gentlemen customer at the store next door to help me lift tongue onto ball. Lodge Podge did not have a tongue jack to use for trailer. Once hooked up brake lights and emergency lights worked but no tail / running lights. Since the other two U-haul places did not have a size trailer I needed I took this one since I was not going anywhere at night. I had a flat tire (a screw in the tire) and tried to get the roadside assistance Saturday but on my phone I couldn't get past location. I just went to a gas station and put air in the left/ front tire.
RICHARD WThis is receiving the truck the next day I was supposed to from a different location that decided not to show up. Received truck that was used to haul construction materials and trash. There was a sludge material on the floor that smelled like fish and broken glass everywhere. There were no other trucks available so I had to clean it my self. Then, the truck started breaking down. A wrench icon in the dash came up and the truck would not shift and lost power. I could barely make it to my destination. It stalled out 7 times.
JACK BLower the rates. I could have gotten a much nicer truck from Enterprise for less money
ERICK LAwesome and genial staff. Fix the check in program for the staff it seemed to get stuck.
HARRY TI have rented from several U-Haul locations over the years and this is by far the most helpful, kind, and courteous one I have encountered. While waiting my turn I even heard how they took the extra step to help clarify and confuse rm another rental where the renter was clearly confused. This place gets it right. My experience was the same. The owners are super.
Paul CExcellent customer service. Friendly and professional. Much appreciated.
Logan KDiagnose engine light.
Kevin HTrash out and clean interior of pick up
John RNo improvement necessary. Everything was as expected. Very kind and professional. Trailer was ready and clean for pick up. Thank you for the service.
Thomas Hgreat people. equipment: 10 pts
Mariano NKeep on smiling
Art NKeep up the customer service as is !
William KGreat Location, Hopefully this location shows up on the app next time, I would much rather come to this location. They are very friendly and helpful.
Charles QGreat service and perfect condition equipment EVERYTIME
Veronica FI have rented from this location before. The service is so pleasant I will only go here. Efficient, easy to deal with, what more can you ask for! What you can do, is stay just like you are.
Rhonda gGreat customer service! Very helpful and informative. Highly recommend this location
Krista RCan’t think of anything they could do to improve their service. They were very friendly efficient and I was happy to do business with them.
Dennis PBest place and super friendly got me in and out fast
Lyle DAll was great! Great attitudes towards every one! Great place with good prices.
Ulysses GPerfect location and people too
Jeff GEasy to rent. Lodge Podge location and their staff were great!
Brian GExceptional customer service. Extremely courteous, and knowledgeable. Thank you!
Eleanor JMy experience with Dawn was absolutely amazing! I have now rented the pickup truck twice within the last month and everything about the rental was great! From the customer service to the truck itself. Dawn was so nice and really cared about my experience. I would and have recommended pick up from Lodge Podge! Thanks so much Dawn, we look forward to seeing you again!
Jennifer SCustomer Service was good. Easy check in and out. However was unable to check in early with app, so had to rent truck later than desired time. Text and email communication was good. A cleaner truck would have been nice. My seat was covered in animal hair. The vehicle smelled like sweat and body odor. Floor was muddy.
mike hThe owners are wonderful to work with.
Rachel HThe lady that runs this big bear location is so amazing and helpful! I was super stressed Threw my moving process, and she did nothing but make it better and easy for me! I really appreciate her kindness for her customers! Her customer service is the best! Again really appreciate her!
Richard VWonderful experience. Couldn't have been better. Thank you to Lodge Podge for handling our needs perfectly.
Mike CAwesome service 10/10 would recommend renting from Lodge Podge. Thank you again
ryan lEverything worked great.Thank You
Rick HVery helpful and patient. This is my second time renting from this location. Very kind.
Alfred REverything worked out the best, no problem...got the job done!
Cynthia CThis location has great customer service…so pleasant and friendly.
Draga SStaff was extremely helpful and the vehicle was very nice. I got brand new truck and it was surprisingly good on fuel consumption. Will always use this location for my moving needs.
zak sNothing, you’re doing a great job 👏.
Draga SVery easy & professional service at pick up location and drop off location.👍
Pamela OEverything was handled in a very professional, yet personal manner.
Charles F