Easy self check in.
Kaylyn P
Customer Reviews for Long Beach Towing And Recovery LLP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no 10' truck available in our town (Astoria) so we accepted that we'd need to drive a bit to pick up one in Washington. Ilwaco is about a 20 minute drive. But the street address did not come up in our GPS. We tried searching for "U-Haul" and there was no match. So we drove to Ilwaco. Not seeing any U-Haul place on the main drag, we phoned the local #. It's an independent so it's not listed as a U-Haul location. And it's not in Ilwaco at all. The gentleman told us to search for "Long Beach Towing" instead of U-Haul. I did that and the GPS routed us to a location in Ocean Park. Into a residential area on a dead end street. Apparently their old location hence the name "Long Beach Towing." That was an extra 10 miles (each way). Slow miles due to tourist congestion in Long Beach. Further searching on our phone led us back to a location a few miles east of Ilwaco on a back road. None of this is really the operator's fault. But he gave us a truck with low tire pressure (warning on dash-- very obvious) so we had to switch to a different truck to get out of there and on our way. I think the operator of the towing company needs to update the company address online. I think U-Haul needs to say the actual site location and company name instead of the street address. It took us an hour to find it.
BRIAN WNothing it was perfect 👌
MICHAEL FEnjoyed the speedy service and helpful attitude
DAN EVehicle and trailer were ready to go when I got there
DANIEL BThe dealer was super helpful, the only problem I had was that the Uhaul GPS location was off from the national office. Spent almost an hour on the phone trying to pick the truck up. This was an after hours pickup by the way. Corporate eventually had to enter everything manually… You need to fix that for this location to work efficiently for the dealer…. He deserves that as nice as he was.
Josef F