Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, the person at Longs nursery was very helpful and explained everything about the rental and use of the equipment. Better service then what we got in Delaware.
Once again this transaction was quick and easy. Friendly and helpful with ideas for the future if needed
Everything went as planned. In and out in 15 minutes. Good folks. Thanks!
The staff was effecitient and friendly!!! The online check in was great!!!! The staff was flexible with the change in our schedule!!! Highly recommend!!!! Plus the nursery connected is soooooo cute!!!!!
You guys are awsome
Everything was great!
My drop off was after hours using the U-Haul app and it was at night. The location was very hard to find in the dark as there were no street signs, no street lighting, and no lighting of the business sign by the road. I missed it twice. In fact, the only way I knew I was in the right location was the U-Haul app GPS locator. The lot was very dark except one light by where I parked the truck. This drop off location would be good during the daylight but at night it is very poor.
Very smooth release transition.
It was a wonderful pain free experience. John was great.
truck was dirty inside. and the man was u friendly
The staff was friendly and helpful
Pick it up and was on my way in less than five.
Don't bother them to do online pick up.i told 1 800-Uhaul I made the reservation for in person pick up, and location had me down for online pick up.Uhaul went behind my back and did that, not the location .
Overall a great experience
No Problems, highly recommended, THANKS!
the van was extremely clean and the service was excellent
I will rent from here In the future. Good value. Good service. Thank you!
Truck smelled like smoke, inside was disgusting, steering wheel was sticky. I'd like a refund
Pick up and drop off locations were great.. friendly service and quick... the truck however had issues with losing power. Voltage to be specific. Half way through the trip to State College, Pa from Palmyra, Pa the truck lost voltage which resulted in loss of power. There was enough voltage that the truck still ran and was drivable but made for a longer trip and the use of more gas as I had a few mountains to traverse with it. If it wouldn't have been for that everything would have been great.
Rented for a business delivery. i still don't understand why i cant get in and out faster. My info is in the computer. there is no reason i shouldn't be able to show a license and current credit card and be on my way. Its like every time i visit its the 1st time. Not a Longs Nursery problem.
Rental was perfect as always! I don't go anywhere else, and always recommend your location.
The fuel gage indicated full at pickup. I drove the truck 8 miles. I put 4 gallons of gas in the truck. Truck was not topped off before I drove it.
The location is a nurseriey and could use better signing.
The mobile process is a bit convoluted. It would be helpful to tell people upfront all the steps they have to go through before actually driving away with a trunk.
Long's Nursery went above and beyond to make sure I had a trailer for my move! Always a pleasure working with them!
Fast and convenient location and service made for a quick check on my honey do list!
I dropped off the truck in this location so no interaction with anyone.
Keep doing what you do
The van was very clean and in great condition. Long's was very helpful when I needed to secure a van on short notice.
Service was excellent.
I used the on-line check in service specifically because of the current social distancing requirements, when I completed the check in I received a response that said I was successful. However when I went to pick up the trailer I still had to go into the office, give my driver's license over to be photo copied again, etc. There was absolutely no benefit to the on-line check in service for me personally or to mitigate any potential virus exposure between us. Everything else was excellent.
Awesome experience, great staff, easy, quick and friendly.
Less than shining personalities of the employees and an empty fuel tank that lead to a bunch of other confusion.
Returned the vehicle with less than a full tank of gas as instructed. Put vehicle key in drop box around 4:30 PM same day.
Service was fast with no waiting around, and everything went smooth.
John @ Longs Nursery was great! He was helpful, friendly and knowledgeable. Thank you~
Everything was great!
