Customer Reviews for Longs Auto Sales & Service
(U-Haul Neighborhood Dealer)

73 reviews

20620 Leapwood Av Ste B   Carson, CA 90746

(310) 523-1820

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(310) 523-1820

20620 Leapwood Av Ste B
Carson, CA 90746

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I rent U haul trucks every month for a non profit food panty as do many others. More families are in need of help today as ever! So are we! How about some discount for us food panties! Thank u Long's for aways being there for us! CTC w/ St P

CARLOS C. 
Rating:
4.0

Use the U-Haul phone application--there is only one guy to service customers. No problems renting.

Jerry S. 
Rating:
3.0

Customer did not leave a comment.

Stuart M. 
Rating:
5.0

Customer did not leave a comment.

rafael G. 
Rating:
5.0

Customer did not leave a comment.

Arian S. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

Customer did not leave a comment.

April B. 
Rating:
3.0

Nobody was at the location

Priscilla M. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Idella Z. 
Rating:
5.0

The 24/7 online service was horrible. The mileage was incorrect on the system generated numbers, and I did not receive a dolly although requested. I had to make a number of calls to get this corrected. It took more time than it would have had I walked into the store. I was sorely disappointed at the number of times I had to contact U-haul as well as getting the entire process.

Roy L. 
Rating:
5.0

Great customer service and very friendly

Karen R. 
Rating:
5.0

even though I signed up to use the mobile app the owner made sure he was there to make sure i didn't have any issues, he was quick to help me and managed to get me on my way in a short amount on time.

Kimberly B. 
Rating:
5.0

Great guy!!!

masha B. 
Rating:
4.0

Customer did not leave a comment.

April B. 
Rating:
5.0

Calvin was friendly and helpful but most importantly professional with superior customer service! He was incredible on time no issues. I would use him again and recommend anyone in Carson to do the same.

Hugo C. 
Rating:
5.0

Continue to keep it simple

alondra H. 
Rating:
3.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

1. Great service 2. Clean truck 3. Agent helped me get the truck that I needed when I needed it. That's why I always call this office first. Chris Miller

Christopher M. 
Rating:
5.0

I always get great service. The trucks are always clean and ready for pickup when I arrive. I always get great service with a smile.

Christopher M. 
Rating:
5.0

The manager there is very nice and provides me with a lot of help. The location is just beside my apartment building, it's really convenient if you are living in El Cordova Fountain Apts. The trucks just park on Dolven Pl. or Campaign Dr., where we residents park our cars. Best Location and Manager ever!!!

Lei C. 
Rating:
5.0

Customer did not leave a comment.

steffany T. 
Rating:
1.0

If there was a way to put a 0 star I would. I have a reservation, Uber there and they decided to go home 5 hours early. Then Uber to the next closest and they have 15 vehicles on the lot but can't rent them (SMH) so they then remotely rent me the first one, and take me back. I then go back the next day to drop it off in the AM and surprise, surprise their not there. Next time I'll make sure to reserve one near a competitor so I know I won't have to deal with this again.

Michael F. 
Rating:
5.0

I was satisfied with the customer service

joseph S. 
Rating:
5.0

Customer did not leave a comment.

Sammeeka H. 
Rating:
2.0

the truck on the outside was very dirty! the price was too expensive.

DAWN R. 
Rating:
5.0

Customer did not leave a comment.

Woody S. 
Rating:
5.0

Customer did not leave a comment.

Dominique C. 
Rating:
5.0

Customer did not leave a comment.

Rob S. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
3.0

Customer did not leave a comment.

Terry P. 
Rating:
5.0

Customer did not leave a comment.

Shonda H. 
Rating:
4.0

Customer did not leave a comment.

tan M. 
Rating:
5.0

We had a reservation at another location and ended up at this one when the other one didn't work out because it was closed!! The gentleman at the desk was helpful and was able to provide us with the uhaul we needed at that moment. Very helpful.

DIANA N. 
Rating:
5.0

Customer did not leave a comment.

ernie M. 
Rating:
5.0

The owner was pleasant and thorough. The truck had a false reading for gas and I ended up putting twixe the amount of gas than was necessary in the tank.

victoria G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

everything went well,so far. thank you

Roosevelt H. 
Rating:
5.0

Customer did not leave a comment.

California H. 
Rating:
3.0

Customer did not leave a comment.

Alexandra J. 
Rating:
5.0

This location was fast and the customer service was so good these young men were helpful and respectful and took very good care of me thank you very much God Bless??????

latricia M. 
Rating:
5.0

Great service!

Christopher M. 
Rating:
5.0

I would highly recommend this location. Mr. Long is very professional and is great with customer service. It was my first time renting from a U Haul location. I had a very good experience. Will definitely rent from this location again.

roxanne D. 
Rating:
5.0

Customer service was excellent. Very punctual at 7:00am not a normal request for a Sunday,which is their regular closed day,however, Mr. C did everything to make it happen. This is what you call exceptional and beyond the call of duty. Many thanks and I will recommend. A happy customer!

NITA T. 
Rating:
5.0

Very friendly and professional service. I was impressed and WILL use your services again. Thank you!

Lejeune L. 
Rating:
5.0

Had a wonderful experience!

JOYCE D. 
Rating:
5.0

The online reservation process was great. My vehicle was ready for me. I received excellent assistance in the office and the process was very quick.

Jolene O. 
Rating:
3.0

there was an oily substance in the truck making it very hard to walk and balance while loading our things.

Casey G. 
Rating:
5.0

Nothing...everything was perfect

Jose F. 
Rating:
4.0

Customer did not leave a comment.

SAW S. 
Rating:
5.0

Very good service and very helpful two thumbs up

Robert O. 
Rating:
5.0

Customer did not leave a comment.

LaVona T. 
Rating:
5.0

Excellent service never a problem from this location.

Charles P. 
Rating:
1.0

I was charge 131.00 fur 30 Mike's I'd trip, not exceotable at all, I was cgarge way too much will not use uhaul anymore

FARIVAR A. 
Rating:
5.0

This was my third time renting from this location and everything was perfect once again. I thank you Chuck

Charles P. 
Rating:
5.0

I appreciate the excellent professional service. I live and work in the City of Carson, CA very convenient, keep up the GOOD WORK!!

GARY J. 
Rating:
5.0

Customer did not leave a comment.

AURORA R. 
Rating:
5.0

Our church foodbank uses Long's once a month.. We love those guys

CARLOS C. 
Rating:
1.0

hi, I am very unhappy with this issue. Your staff told us that we can have 3 people seated in the truck. BUT there are only 2 seats in the truck. We asked him if it is okay. He said that it's absolutely okay. After we drove out then were stopped by the police officer. The officer told us that it's illegal, the maximum should be two people. God! then we returned it to the store. You staff told us it can't not be fully refunded since we drove it out. Why should I pay for your mistake. Where is your promise?

MIAOJIE Z. 
Rating:
5.0

Excellent service!!!

JOY P. 
Rating:
2.0

I made a reservation online. I requested the truck, dolley, and furniture dolley. I arrived on time and waited 15 minutes to be serviced at which point Calvin informed me that he did not see my online resevation. Calvin was very friendly and cordial but was dressed in basketball attire and the office seemed to be a car sales business. During the initial process I was never asked if I need any other services. Once he handed me my receipt I asked if there was a dolley in the truck. He responded by saying "you should have told me you needed one". He seemed to not know how to add the dolley on to my service agreement and had to contact the regional manager for assistance. Once he was able to finally complete the transaction he let me know he only had appliance dolleys which cost 10 dollars. My reservation was for a standard dolley and a furniture dolley for 14 dollars. I ended up needing help from my elderly father and my girlfriend due to the lack of equipment. Needless to say it was a very frustrating and disappointing experience. I had previously rented two separate trucks from two separate locations the previous week and the experience was night and day. I will in the future research whether the facility is an actual u-haul location.

MARK Y. 
Rating:
5.0

Customer did not leave a comment.

GREG J. 
Rating:
4.0

Thanks so much!

Vanesa S. 
Rating:
3.0

Customer did not leave a comment.

NOEL C. 
Rating:
5.0

Great customer service. Polite, friendly folks at this location.

BRYAN B. 
Rating:
4.0

Customer did not leave a comment.

KAMRAN K. 
Rating:
5.0

Customer did not leave a comment.

Devona H. 
Rating:
5.0

Customer did not leave a comment.

Mijean G. 
Rating:
5.0

All i can say is excellent!!!

ALEXANDER S. 
Rating:
3.0

Customer did not leave a comment.

BRIAN M. 
Rating:
3.0

Counter person took my cc. I asked him if I was going to get billed at the time of pickup. He said when dropping off truck I will get billed. I wanted to pay by cash.

MIKE S. 
Rating:
1.0

The manager fiddled with two different computers for a good 20 minutes before he was able to finalize and print my contract. When I discovered that there was no User's Manual in the U-Haul, I went back to the location to get one, but no one was at the desk. I asked an employee to find the manager but after a few minutes no one had come to the desk, so I left without a manual. The U-Haul was very dirty.

DOROTHY C. 
Rating:
3.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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