Customer did not leave a comment.HEATHER M.
Customer Reviews for Loris Mailboxes & Parcel Depot
(U-Haul Neighborhood Dealer)
Streator, IL 61364
Services at this Location:
- Monday - Friday:
9 am - 1 pm / 2 pm - 4 pm
8 am - 11 am
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience was outstanding. The staff at Lori's mailbox and partial depot was outstanding! Very knowledgeable and friendly. Unlike other places I've been to rent a uhaul, this location was outstanding!! Will definitely recommend this location!Kenneth B.
Customer did not leave a comment.TROY S.
I wish she would have answered when I called her direct or return the call as I did have questions about the gas level and mileage once I left the buildingMELISSA G.
Customer did not leave a comment.Adam B.
Customer did not leave a comment.David Y.
Customer did not leave a comment.Ron G.
Customer did not leave a comment.chelsie H.
Customer did not leave a comment.MATTHEW W.
There was no one there when we turned it all in so I can't say anything about the people.ROY F.
Have more available trucksWILLIE S.
It was a awesome visit and the teller was awesome as well she was very kind and politeWILLIE S.
Customer did not leave a comment.CANDIS P.
Customer did not leave a comment.PATRICK B.
Everything was great! Thank You!RITA H.
I dropped the key off they did an inspection Pretty painless, good peopleNoah B.
Customer did not leave a comment.RALPH J.
Customer did not leave a comment.BRANDON L.
They need to put a sign up when leaving the property that the highway is ONE WAY. It's very dangerous!!!!!!!! My son turned right (wrong way on a one way street) out of the parking lot and luckily the car coming straight at him reacted quickly. Need a sign.Joseph E.
Put the key drop near the other key lock boxes or vice versaWILLIAM R.
Customer did not leave a comment.CLAY Z.
Very good local dealer.MICHAEL R.
None for now. I just like how everything was organized and didn't have to spend much time picking up the truckWILSON M.
The lady at Lori's Mailboxes & Parcel Depot was very helpful, polite and kind! She went above and beyond to help me! Thank you!Kimberly A.
Customer did not leave a comment.mike K.
Customer did not leave a comment.ANTHONY C.
Customer did not leave a comment.Teresa P.
Customer did not leave a comment.SHARON P.
Customer did not leave a comment.Briana C.
Customer did not leave a comment.robbie E.
Customer did not leave a comment.JOSE G.
Customer did not leave a comment.Terri D.
Something got screwed up with my reservation so I was on the phone for at least 30 minutes. The people I dealt with on the phone were helpful and pleasant, now as long as I get my refund I was told I'd get I'd use uhaul again.JACOB B.
Truck had trash inside the cab. Truck overdue for an oil changeSTEVEN H.
Clean the interior, especially during the great COVID scare. Also if I'm required to check and add oil every fill up, may want show me how to check and add oil, what kind of oil? Finally I had to power down some step grades, and it whould have been nice to have been instructed on how to manually shift to low gear.tim W.
Customer did not leave a comment.john B.
Found half of a blunt in the cup holder in the middle of my drive. Would of been in a lot of trouble had I been pulled over. Very upset about that.Kyle L.
i have one significant request for improvement. The UHaul App is great when it works. However, It is a miserable user experience when the user is in a poor cell location. Suggested improvement. When an photo upload is required (during check in or check out) Have the App recognize that cell /network connectivity is low and "hold" the photo in memory on the phone until network connectivity improves. This would allow all the text information to flow from the app and allow the the user to complete checkin/checkout. My pickup /dropoff location had poor cell coverage. In addition, severe weather at the time of pickup made it almost non-existent. It took me nearly 2 hours, working with customer support, to pickup the truck. AWFUL. NEVER AGAIN. I am leaving a good review for the location, because I can't fault the owner for the cell coverage--- my main problem was with how the app dealt with the fact that there was poor cell coverage.Dawn M.
Always friendly and professionalRenee S.
This pick up was sooo easy! And the service was great! Very friendly, fast, and efficientLaura R.
Lori needs to do a better job of communicating with her customers. I spent 4 trying to check on my reservation no answer. When I was finally able to talk to her ,the day before I needed the truck, she said someone else had it but I would be still able to get it the morning. I call the next morning and she tells me that I won't be able to get it until 4pm. We ended up having to wait until 6pm to get it. We will NEVER again use or recommend this business to anyone.Jennifer C.
Customer did not leave a comment.Sandi C.
Customer did not leave a comment.John D.
Customer did not leave a comment.RON S.
Good folks to deal with. We have been working with Lori's Mailboxes for some time and have never been let down.Kim S.
She made it super easy and was very friendly.Donald P.
Customer did not leave a comment.Stephanie M.
my debit card was used when i was paying cash. it made my checking account bounce two different checks..I TOLD THEM NOT TO USE THE CARD BECAUSE THERE WERE NO FUNDS IN THE ACCOUNT AND THEY USED IT ANY WAY> i didnt find out until i payed at the end of the trip while paying cashRONALD F.
The door spring was broken and difficult to open.Christopher F.
This location has been the best one I've dealt with so far. Very friendly and professional. I would highly recommend!Bill D.
Customer did not leave a comment.Ronald L.
Customer did not leave a comment.Chris S.
she was waiting on oil change to be done on truck, ? How long of a wait for over 100.000 miles truck in good shape.David R.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Ron P.
Customer did not leave a comment.Amber N.
Customer did not leave a comment.Seth M.
I won't be using u haul again. It is not as convenient as I had hoped it would be and was quite a bit of a hassle.Angela B.
Customer did not leave a comment.leah R.
The owners who operated the facility went out of their way to in order to furnish us with our rental . We will be renting again from this same location when needed Thank youKENNETH W.
Nice and friendly people running the place.Tod P.
Original contact was super helpful in finding the trailer I needed. The pick up location was professional and polite.David R.
Customer did not leave a comment.Jamaica H.
Customer did not leave a comment.Kevin H.
Unable to satisfy customer order made go 30 miles away to get a truck that was suppose to be picked up in town of use which was pontiac not streator then didn't give a mileage break. Ridiculous! I will refuse to use U-Haul ever again and will suggest others to never use them alsoBrittany G.
Customer did not leave a comment.Mathew S.
It's nice to have Lori's U-Haul in our town Streator IL., she makes it easy to rent the equipment.mike K.
I received a call around 5:00 pm on the 21st from a uhaul branch asking me to return the truck, which I had already returned at 11:50 am. I was told I had returned it to the wrong branch. When I asked where the person was calling from, I was told her branch was on the other end of town. I explained to her that I returned the truck to the location that was on my order to which she replied that someone had changed the location information because the truck was supposed to come to her location. It's a little confusing to receive this type of call. Plus there should be an easier way to return the truck to a closed location and have the return noted. I think the printed directions for return could be made clearer.Mary K.
Customer did not leave a comment.phillip H.
Customer did not leave a comment.David W.
Customer did not leave a comment.Jenifer S.
it was farther away than I would have liked to pick up a truckLiz A.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.MACK H.
Cab had dry sticky pop all over the console and the floor and it smelled terrible. My clothes smelled after driving 15 minutes to my house. Dog hair and food in cab. i washed down the entire interior and soap mopped the floor. That helped for sure. People at the location in Streator were very helpful, i would use the location again but i will definatly make sure the cab is clen. it reeeeeeked!!Steve C.
Customer did not leave a comment.Mark A.
rented 20' truck; dusty-oily residue on dash, steering wheel and speedometer console; windows dirty inside and out *** truck had a severely cracked windshield, the operator knew about it and still rented it to us *** the operator herself was pleasant and prepared to serve usPeter B.
Customer did not leave a comment.Justin S.
Customer did not leave a comment.Steven C.
Nothing. The people there were wonderful and very helpful!Ronald B.
Lori was VERY helpful and accommodating. Already looking forward to our next rental with her!Brian E.
Customer did not leave a comment.Rhonda F.
Customer did not leave a comment.violet A.
We reserved a 26' truck a month th in advance in Bourbonnais Illinois. Got a call the week of pick-up that the closest one would be in Streator IL. We had to drive an hour and a half to even get the truck. This was not what we had planned. Other than that, everything was fine.Rodney S.
Customer did not leave a comment.Larry D.
Highly upset got told I could get a bigger truck then to call back to find out I couldn't the lady messed up so know I am charged outrageous prices for the trips. Wouldn't use this company againCATLYN H.
Lori was absolutely wonderful. We had a snag on our end and she was able to make everything go well! Highly recommended location!Shane A.
Place was sketchy and unsafe. We actually dropped it off at another location.Christine B.
Nothing everything was done perfectly...very professional.Judy M.
I always have a great experience whenever I rent from this location. Everyone is so friendly and courteous. I would recommend using this location to anyone.Daniel L.
The truck was extremely rough driving, hard to control on bumps. Either it was at the end of it's life or need some mechanical maintenance. otherwise the truck was clean and easy to load. The location was an hour away from our home. I would have thought they could have sent us to a closer city to find a truck.Daniel V.
Customer did not leave a comment.Myron C.
Customer did not leave a comment.Shaly L.
Customer did not leave a comment.Djuans A.
Customer did not leave a comment.Lance Z.
Customer did not leave a comment.Ronald E.
I only wish there were more truck sizes. Other than that this is a great facility.SHARON P.
Customer did not leave a comment.randy C.
Customer did not leave a comment.DON G.