The pickup was swift however the drop off was not. I called this location approximately 7 times to ask them what type of fuel to pump (first time renting a uhaul I'm 22) and absolutely no answer. Once I arrive at the location i notice the reason they did not answer is because they're talking to a friend on the company phone. On speaker. Completely ignoring customer calls. Not professional at all would not recommend.Kayla S.
Customer Reviews for Los Primos Express Kendall FL
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ROBERTO F.
Customer did not leave a comment.Aniley R.
Customer did not leave a comment.Peter T.
I rented this van assuming I would use it around town for 20 miles but only used it for 13 miles.When I picked up the van it was 3/4 full and it was still 3/4 full upon return. I get my final receipt next day and it does credit me the 7 miles but they determine that gas meter was at 3/8 which means traveling 13 miles consumed 3/8 gallon of gas. Moreover, they charged me $12.75 for 3/8 gallon. Unleaded gas is currently at $2.86-3.00 gallon in the Miami area.Jose R.
Customer did not leave a comment.Giovanni D.
Customer did not leave a comment.Ana T.
Friendly staff and excellent customer service.Jorge L.
The staff at Los Primos is friendly and got me up and running fast.Alberto S.
Clean van and don't charge extra for no reasonKevin Q.
Nothing always a great experience & very courteous peoples..ThanksRafael A.
Customer did not leave a comment.Jairo Q.
Customer did not leave a comment.Ben P.
Customer did not leave a comment.angel D.
Customer did not leave a comment.Barbara M.
Customer number: UTV2891845 license plate number AJ76820 contract number 29473290 I rented a van on October 13, 2020. When I got in the van there was an oil change notice required which I could not see the miles it had. but the gasoline could be seen and it lacked a quarter. After using it, they tell me that I have to pay for gas as if it was full and they charged me twice the miles I used. They told me that I had no choice, that I had to pay for it. I paid it. After 1 month they charged me the tolls, I also paid it. and today after 2 months they charge me again for tolls. and I already paid it too. but until when? Obviously it is the last time that I rent in this company. I am very disappointed because I thought it was a safe and reliable company. I need to know if they will continue to charge me, what other bad surprise awaits me?Andrea B.
Truck condition was in terrible condition: all sorts of maintenance lights turned on the dashboard, truck was dirty, light knobs would fall off, electrical cables sticking out, window knob would fall out... a nightmare of a truck. I felt very insecure. Additionally, Agent at the branch who provided the truck was not very thorough in explaining everything, very cryptic. They need to be trained or retrained to be more thorough explaining to customers all the steps. Agent also asked me beforehand for an estimate on how many miles I was going to drive, I said 20 miles but ended up driving only 4 miles. Yet they charged me for the full 20 miles! Because of the poor directions, I was not able to do the online checkout of the truck and was charged an extra 20 dollars! The whole experience was very unprofessional. I'm very disappointed at UHAUL and especially this branch.FRANCISCO M.
Very good people and very near serviceMiguel R.
Customer did not leave a comment.Jose Antonio J.
Customer did not leave a comment.Victor W.
Customer did not leave a comment.Victor W.
Great workJason D.
Truck was in terrible driving condition. Sounds like a bearing is about to go out somewhere. Cargo area was dirty.....I cleaned in case I was accused of the dirty cargo area. I had cargo that took the entire width of the cargo area and removed the dolly to make room, I did not even use and was charged! Also, charged for after hours fee? I am doing all the work here and I am getting charged?!?Ronaldo T.
To have a better policy of maintenance of vehicles. In my personal case the truck I rented had a big leaking in â€œmoms atticâ€ that leads to damage in my furniture.Oscar M.
Office staff was helpful and friendly, unfortunately as far as the truck are concerned it is a completely different story. Windshield was found cracked, upon opening the door on the dash I found two empty water bottles and a face mask (how is this not a hazard/safety concern), all the floor area of the inside cabin was covered in dirt and somehow water pooled at the bottom of the floor. Beyond that the rear tire had low pressure indicated by the cars diagnostic system and the oil lifetime was at 7%... the steering wheel was missing chunks of material and a light was busted! Seriously, there's zero maintenance on these trucks.Jose T.
nothing,,did reservation on computer picked up unit & dropped off after finished they sent me bill ..easy..Rafael A.
Customer did not leave a comment.bianka S.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.David W.
The whole having to confirm with 2 people at 8am was kind of annoying as I had to call and wake up my mother just toto get my truckFabian R.
Awesome job!David M.
Mobile pick up experience could be improved. I wasted a lot of time trying to get key out of box only to find key was not in the box. Then had to walk to stairs because elevator out of service to get to their office.Karen E.
Customer did not leave a comment.Rafael D.
Customer did not leave a comment.Andres P.
No recommend Costumer services ðŸ‘ŽðŸ¼Pablo P.
Customer did not leave a comment.Francisco O.
Great service and very professional.Leonard G.
I will never rented again in this location, the keys for my truck it wasn't on the locker for pick up, and the app said that I had already received the truck. I was treated very badly by one of the owners of the business, speaking in a rude way for not having put $5 of gas in the truck when they made me wait for more than an hour the day for my pickup because my truck it was not ready and the business was closed. I'm a loyal costumer of uhaul and I never experience so a bad costumer service from one of the agencies.Gladys R.
Very smooth process. Professional and friendly.Adriana P.
Very good experience No complaintsCecilia D.
Customer did not leave a comment.Dayami F.
Customer did not leave a comment.Alexander C.
Great service very friendly and professional staff, just A/C on truck did not work and back leaked water.karl H.
I had problems with the app, I have to wait around 1 hour to get the key code.Estban V.
Advice on the average time they will need to pick up via app.Juan E.
Excellent service!Francisco O.
Customer did not leave a comment.Pedro C.
I spent almost two hours on the phone related to my rental. I ended up taking the truck one and a half hour later. I returned the truck later because i took it out later and the owner of the agency Los Primosâ€ told me it would be ok since I had so much trouble. The truck was not parked where expected first. Then I finally found it parked in a side street and not within the shopping center to then find out that the assigned truck had a trailer hooked up and I had not rented one. Then the agent on the phone told me another trick Parked in the same area was re assigned to me. So I go over to the office and retrieve the key, but such key belonged to the original truck that had the trailer hooked up. And so the key for the new truck I could not get. Then the owner of the agency arrived at 9:15 AM and I explained what had transpired. He unhooked the trailer and told me to take the original truck. By then it was 9:25AM and my rental was supposed to be from 8:00! To 12:00. Do you see all I went trough? I brought back the truck around 3:30 because the owner of the agency told me it was ok because of I went trough. And now I got charged an extra period of 19.99. Which I will demand to get backGeorge B.
The process for pick up and return was quite frustrating and time wasting. There needs to be a better more user friendly systemDiego A.
Customer did not leave a comment.Oscar D.
The cab of truck needed some wet cleaning in the cup holder and dash. Also needed deodorizer in cab, it smelled musky.Otilio R.
Excellent serviceLuis O.
We walked into the storage and there was a unattended child sitting there, waited six minutes before her mother came to the window and couldn't speak any English, waited for translation to be done over phone. Truck was dirty and had to be sanitized. CoVid 19!!!Angelo G.
Problem for me is that i got charged 20 dollars even though I returned the vehicle he same day and with no issues. 20 dollars is to much money specially in this times of crisis. I really dislike the fact of losing 20 dollars now when I used the truck and returned on time the same day.Erick A.
They charge on me $120 around for a truck with problems and I was take other truck, but my money was take on my account!!! Still waitng for my refund balance ! Get this service was expensive !!!!!! Lost money with your system...Luis S.
No cobrar de mas es algo ventajoso y se aprovechan de tu informaciÃ³nEiner M.
Customer did not leave a comment.Madelay D.
Customer did not leave a comment.Ben P.
I rented the truck for one day and they charged me for 3 days. In addition, I closed the contract as they instructed via a link 10 hours after I rented the truck, and I still got charged a late fee of $20.00... although I was refunded the additional 2 days charged, the fee was not. This is not the first time I was charged additional for renting but I do believe in second opportunities but clearly this was a mistake. They also offer other services such as landscaping, cleaning and handyman services and since I just moved into my new house, i was planning to use them for all of these services. Well they simply just lost that opportunity !!! Sorry but I would NOT RECOMMEND! I got burned twice.Miguel E.
The truck I was given was not full and clean in the back how it was suppose to be. I had to clean the back in order to use it was extremely dirty. I got charged $8.00 for gas that I didn't receive I have proof of how I got it so that's how I left it!!!!!!!! Never using U-Haul again. I had to clean for the person prior to me and put extra gas that's ridiculous! !!! Very upset and disappointedHerja G.
Customer did not leave a comment.David F.
Open the store early all SaturdayCarlos M.
I have booked this truck 3 days before the pick-up date and when i receive the truck it was so dirty and dusty, i had to clean it because i didn't want to damage my stuff. Please if you are going to rent a truck, make sure that is cleanLuis Q.
Superd attention to service.Alejandro F.
After 3 days when I return the truck I was there almost more the 30 minutes because the lady in office couldn't speak englush and didn't underestand she was nice but it took my time and at the end she charge me for returning $21.00 by the mistake I have to go there again .Ehteram E.
Turned in the truck at 3 and was charged the late fee. Turn in time was 6. Very disappointingYesenia G.
Great service!Jose A.
Very friendly costumer service. I strongly recommend itFRANCISCO C.
HAve more selections of trailers available. THey didn't have Motocycle trailer so I had to end up renting a bigger one at a higher price.Victor W.
Overall the experience was okay. This location should make sure the trucks are cleaned after every customer uses their vehicles and they are maintained properly. The truck looked like it was taken through the mud and was full of dents/scratches/cracks/etc all over the truck. We chose this location out of convenience, which we would do if need be, but I was disappointed for my first time using U-Haul in general.Isaac S.
Customer did not leave a comment.Alberto C.
Customer did not leave a comment.Giovanni M.
Was excelent as always thank you so muchLiliana P.
Always very friendly & professional, very helpful..Rafael A.
Always very friendly & helpful.Rafael A.
Muy puntualJuan D.
Customer did not leave a comment.Pedro F.
Customer did not leave a comment.Lizbeth I.
truck with flat tire problem this is the second time i used same truck with same problem also wiper blades very old and poor conditionGabriel A.
Customer did not leave a comment.Felix F.
Customer did not leave a comment.Huascar E.
A bit hard to find location, friendly staff (Taylor), rental was exactly what I asked for, fair price, thorough explanation, hassle free.Alvaro M.
Excellent costumer service, speedy serviceErnesto L.
Customer did not leave a comment.Raul M.
Customer did not leave a comment.Lupe E.
Customer did not leave a comment.Aleksandr L.
Ari was awesome so was his wife I would definitely use themRobinson G.
Customer did not leave a comment.Nikolce P.
Customer did not leave a comment.Wilson R.
Recomendar que siempre los atienda Marlon, excelente atenciÃ³n!!!Roger P.
Customer did not leave a comment.Domingo T.
I would recommend sending the photos for identification when booking and also contacting the alternate person. I was picking up the van early on a Sunday and my contact was not answering.Maria D.
Customer did not leave a comment.Rolando C.
Customer did not leave a comment.ALVARO S.
My resrvation online never worked I had to wait until 9:05 am to do a new contract in person Truck dirty and with no A/CCarlos E.
Everything was excellent. The service, prompt response, the truck and the return process was speedy. I rented some moving blankets but there were none available when I arrived. Not a big deal for me though. I would definitely go back to this location.Nicholas H.
The lady I rented from was very pleasant and made the rental process easy.The gentleman that assisted me with the rental return was also efficient &courteous .Both employees went way above what I expected and were very PROFESSIONAL .James M.
The attendant tried to make me bring the truck back after 4 hours. I had booked and paid for an all day rental but she said they double booked the truck. Also, the AC was broken in the truck and we were moving in Miami. To say it was hot is an understatement. Will never use this company again.Nicolas S.