Customer Reviews for Los Primos Express Kendall FL

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Los Primos Express Kendall FL

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Victor W. on

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HAve more selections of trailers available. THey didn't have Motocycle trailer so I had to end up renting a bigger one at a higher price.

Isaac S. on

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Overall the experience was okay. This location should make sure the trucks are cleaned after every customer uses their vehicles and they are maintained properly. The truck looked like it was taken through the mud and was full of dents/scratches/cracks/etc all over the truck. We chose this location out of convenience, which we would do if need be, but I was disappointed for my first time using U-Haul in general.

Alberto C. on

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Giovanni M. on

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Liliana P. on

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Was excelent as always thank you so much

Rafael A. on

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Always very friendly & professional, very helpful..

Rafael A. on

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Always very friendly & helpful.

Juan R. on

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None.

Juan D. on

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Muy puntual

Pedro F. on

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Lizbeth I. on

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Gabriel A. on

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truck with flat tire problem this is the second time i used same truck with same problem also wiper blades very old and poor condition

Felix F. on

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Huascar E. on

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Alvaro M. on

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A bit hard to find location, friendly staff (Taylor), rental was exactly what I asked for, fair price, thorough explanation, hassle free.

Ernesto L. on

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Excellent costumer service, speedy service

Raul M. on

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Lupe E. on

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Aleksandr L. on

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Robinson G. on

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Ari was awesome so was his wife I would definitely use them

Nikolce P. on

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Wilson R. on

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Roger P. on

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Recomendar que siempre los atienda Marlon, excelente atención!!!

Domingo T. on

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Maria D. on

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I would recommend sending the photos for identification when booking and also contacting the alternate person. I was picking up the van early on a Sunday and my contact was not answering.

Rolando C. on

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ALVARO S. on

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Carlos E. on

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My resrvation online never worked I had to wait until 9:05 am to do a new contract in person Truck dirty and with no A/C

Nicholas H. on

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Everything was excellent. The service, prompt response, the truck and the return process was speedy. I rented some moving blankets but there were none available when I arrived. Not a big deal for me though. I would definitely go back to this location.

James M. on

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The lady I rented from was very pleasant and made the rental process easy.The gentleman that assisted me with the rental return was also efficient &courteous .Both employees went way above what I expected and were very PROFESSIONAL .

Nicolas S. on

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The attendant tried to make me bring the truck back after 4 hours. I had booked and paid for an all day rental but she said they double booked the truck. Also, the AC was broken in the truck and we were moving in Miami. To say it was hot is an understatement. Will never use this company again.

Marisol H. on

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Eray S. on

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Christina O. on

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JOSE ANTONIO Z. on

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Bob M. on

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Alexander T. on

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Mario F. on

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MELANIE S. on

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Antonio A. on

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I have already recommended this U-Haul to my neighbor.

Robert S. on

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Haydee M. on

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JAIRO Q. on

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Excellent service from everyone working at The Primos. The van was brand new, super clean. It was just a breeze to rent the vehicle, just what you need when to make your life a little easier.

Miguel Angel G. on

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Leonardo M. on

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Leonardo A. on

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The front desk clerk was very kind and she explain all the policies and procedures very clearly.

CHRISTINE E. on

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ibrahim I. on

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it was good experience ,staff was very helpful

Magella A. on

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I rented a 15" Truck #1417G which unfortunately needs lots of tuneups. Since it was a long distance move, I did not enjoy the trip at all. Upon my return, the company of course was notified. The noise from the Steering wheel - Power steering problem. The Noise when motor runs indicates transmission problem. On the other hand, the service personnel is excellent. Pamela and Adriana are assets to the company for being so efficient. If I have to rent a U-Haul truck again it will certainly be with Los Primos. Try it you will like it!

Hector P. on

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I will like U-Haul to explain why I was charge a $1.00 fee for environmental without my previews consent. I rent from other companies and that fee was never applied. You could contact me a 305-934-1411 or by email azureconsultinggroup@gmail.com

Giovanny E. on

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GERMAN R. on

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The lady by the window was very helpful.

DOUG H. on

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Giovanny E. on

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Javier S. on

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Josue C. on

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Chek Note: in the first box. Regarding to the Drop of location.

Giovanny E. on

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Adriana R. on

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Personnel was very friendly and helpful, but the truck was in very poor condition. It had many scratches that were not marked on their information (which always is a concern for the customer), but the most important was that the truck was mechanically in terrible condition. The speeds didn't flow as they should (note that we drive trucks all the time), making very loud noises. We asked the employee about that, and they say they don't do the checkups but someone from Uhaul does (we strongly believe they should check them better).

yovany V. on

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Rafael C. on

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No problem or complaints

Liliana P. on

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I always come to this place is really nice service excelent

Ronnie B. on

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Los Primos is highly recommended. The staff is attentive and they are all very nice people. It was evident that our satisfaction was a top priority.

jorge R. on

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Clerk should not be on the phone with others while doing paperwork for rental.

Ines T. on

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FRANCISCO C. on

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Very good, fast and friendly customer service. Will recommend it 100%

Zulay P. on

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Service was good, paper work/payment process just took way too long

COSSETTE A. on

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Chris D. on

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COSSETTE A. on

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So very very happy thanks you

Rafael A. on

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nothing,,everything was good !!

Chris D. on

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Otoniel I. on

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OUTSTANDING SERVICE!!!!!

Emily S. on

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Charles D. on

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Mayra V. on

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mark D. on

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Berenice M. on

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Good service

Cathleen M. on

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Daniel H. on

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Jose S. on

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JUAN B. on

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Homer R. on

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I took pictures of the gas and miles. I turned the truck in the same day but after hours on Sunday night. I receive a bill on Tuesday saying I didn’t fill the gas back to the spot. I took pictures and video it. They’re liars!

yadrian M. on

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Humberto A. on

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JOSE LUIS S. on

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Stay way from using the uhaul app for check-in and returns regardless if you add gasoline to the rental it always post a $15 gas charge. I spend over an hour with customer service to no avail, I end up taking the truck to a gas station to add an additional 1 gallon of gas, this is atrocious and reflects poorly on uhaul customer experience. Rent the old fashion way.

jonathan R. on

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Excelent customer service.

Frank M. on

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Donna S. on

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A $40 truck for a local move cost me over $120....the move from old location to new location and back to u-haul was 19 miles, was told that I could not drop truck off at another location even though I was given the option online to drop it off somewhere else!!! $120 for a $40 truck...this place is a total rip off!!!!!

Jorge S. on

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Explain the charges better, I was overcharged 50% over due to some fine print

Geanet A. on

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judith C. on

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Sergio N. on

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Service was friendly and simple. I appreciate your business!

JOSE F. on

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Daniel M. on

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Michael F. on

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Nothing. The personnel was polite and professional. She endured the pouring rain to bring the vehicle around to us even though I offered to wait until the rain stopped.

Tulio C. on

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Alon B. on

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Brian G. on

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Sandie L. on

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The whole experience was perfect and the van was brand new! I drove 1700 miles through the mountains and never had one issue! Iliana was really great when I came to get the van. Corporate had messed up on the order and she fixed it quickly. The owners also have people to help in all aspects of your moving needs. I will be telling my friends about this place!

Alfredo B. on

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