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AUSTIN H
Customer Reviews for Lott Sales And Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks
MATHEW HVery friendly and ready to go upon arrival. Zero issues. The online help was great also.
STEVEN MNo issues here.
MICHAEL BThe original person who took my reservation put down Washington DC instead of Washington State. Other than that is was all good.
ALFREDO LSuper easy pick up and incredibly friendly service. I will use this location in the future again.
CARRINE TThis is not about location but the truck itself. There is a shifting problem when you put it in park you had to “jam” it hard a few times. Also it ran fine when driving but if you had to stop at a stop sign or stop light you had to brake while still feeding it gas or it would spider out and die.
MYRLICE HNo drop box for key drop. will not answer phone. charged me extra day charged. although i drop truck before the set time. had to prove it with pictures i took to get the refund.
Siddique SClean and inviting is relative. It had snowed and since we arrived early to return the truck the snow had not been cleared to the front door. However, the personnel were all so kind and helpful it didn't matter too much that the place wasn't super inviting.
MEREDITH PHad what we needed and the owners could not have been nicer.
RYAN SVery friendly folks willing to help. i would use them again.
DAVID BI don't understand how yall can't calculate the full price on the website. You know the pick up and drop off, you already know the miles between. I can't make a full decision cause I won't know the full price till I get to the uhaul. Which for pick up I put it for the Uhaul close to me, then it just switched to a completely different one further away. Like I said I was unable to make a fully educated decision online cause of the price difference.
Brent H