Friendly staff.
Ivan P
Customer Reviews for Lous Automotive Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing to improve
Chris MU Haul changed my location and this was quite a distance, but the gentleman that helped us at Lou’s was polite and very helpful!!
Michelle Gmake sure all the equipment they ordered to be there with the truck, otherwise was perfectly fine
Skyler DInitial drop off location was out of business. Then sat on hold for 30 minutes to get alternative drop off location. Had to waste another 30 minutes to drive to alternative drop off location and got charged for the extra miles that I had to drive to do this. Frustrating experience
Frank WThe Owner was very helpful and gave me all the information I needed to get on my way quickly. Equipment is well maintained.
Robert PThe truck that I ordered was extremely dirty. There was a Dog food all over it, there was trash, food, containers, hair everywhere. If I didn’t need the truck so urgently at that time, I would not have excepted it. Also, I ordered the truck straight up. I did not want insurance, dollies, furniture, pads. I was charged for everything by the time I return the truck. The business I’ve rented from was not even open to give me a dolly or furniture pads, even if I wanted them. So I had an option to reject the receipt that was given at the time of drop off for someone to call me back within the next couple of days. No one ever called. So I’m thinking that U-Haul did me a solid because the truck was so dirty. I thought they gave it to me for free. Honestly, that would be the right thing to do. I still thought it was weird that no one called. Literally between two and three weeks later I receive a receipt of how much I owe. There are still discrepancies on the receipt. So I do have a claim in for a manager to get back to me. Even though the truck was so dirty, I’ll still pay for it. But I’m not willing to pay for things that I did not order like insurance, dollies and furniture pads. U-Haul is always my go to when I need a rental truck. If you go back to my records I only just order the truck. I never order insurance or anything else that is offered. I know this is long and hopefully it helps. I just want U-Haul to do right and I will still make this my go to when I need a rental truck.
Carrie LNothing
Thurman RThe staff were super helpful and friendly! Thanks Lou’s!
Melissa MIt was a GREAT experience. The truck was super smooth and easy to manage. It was very helpful/essential in my move! Kept it extra days and it made the task manageable!!!
Tammie DVery helpful staff, awesome truck I rented, and I will go back to Lou’s Automotive Group if I need to rent again!
Cynthia CThe only thing I can think of is the rates For frequent customer
RAYMOND DCustomers are supposed to clean and sweep out the vehicle when they are done. They don't seem to do this.
Andrew TThe truck pulled hard to the right and needed and alignment . The oil life percentage reflected as 0 percent . When I obtained the truck I was told it was 3/4 full. I checked the fuel upon receipt and it was at 5/8 of a tank. I how ever did fill it to above 3/4 in fear of an up charge. .
sean zLou was awesome , he’s a funny guy! Overall great experience. First time using a uhual and everything couldn’t of gone better !!
Vincent CThe 24/7 program should be an easier and quicker process. I had to call agents to be able to get and return truck.
Aida LExcellent experience Fast clean and friendly
Wade BWhy was I charged a extra 35.oo dollars
Antonette FIt’s not broken nothing to fix!😏
Palma GGreat place to do business with
Michael FEasy drop no problem very professional
carl gThe service was excellent and I will just say “kudos”, keep up the good job!
Gbetu DThe U-Haul app and website gave me issues but Lou’s Automotive end of everything was perfect.
Jason Kthe owner was great- very easy to work with and helpful.
Eric WEverything was clean. The business owner was very friendly and courteous.
Jacqueline Lyour last minute change of location pick up caused me to be billed for extra miles that were not in my original plan. kinda like a bait and switch tactic.
Robert PMy confirmation was for a different location, so I wasted time driving there only to be told my rental was somewhere else. Your app didn't work when I tried returning the truck - kept crashing in the middle of the return process.
Robert PNothing. I couldn't be happier with the service and we keep coming back.
Tucker GCheck over your vehicles before you rent them out, the back smelled of gas therefore we could not put Furniture in it. There was a dirty sock under the passenger seat
SHARON ZLou was great!!
MICHAEL GI do wish the back of uhaul truck had been a bit cleaner but overall the service was great.
AKIYA AI got there, key was not in lock box. I waited for several minutes trying to get ahold of u-haul (they had already charged my card), no answer. Finally a worker from the location walked out with the key and said oh my bad I forgot to put it in the lock box. Luckily the store was about to open and he was there. If it was earlier in the morning I would’ve been fucked
Michael MI would like to see a more secure key drop. It seemed like anyone could open the box and drive away with a truck. Maybe it's just me: I had a rental car stolen several years ago when the hotel clerk offered to keep the keys behind the desk until the real agent showed up.
john sLocation was fine, but u hauls service was absolutely horrible. The app failed me and cost me 30 minutes of waiting on hold to be able to return the vehicle. Funny how the app works fine to pick up the vehicle but does not work to return it. Then upon returning it I was hit with many hidden fees. When I rent a truck for 2 hours from HomeDepot or Lowes it actually costs the 20bucks that they advertise. No hidden fees. Why would anyone ever rent from UHaul who lies about the actual cost of rental. Won't be using service again. Customer service was awful. App was awful. Price was awful. Truck was clean and well maintained tho.
Ryan CI would recommend a good check of fluids - little windshield fluid.
JOHN BGreat customer service. Easy.
DANIEL TEverything was perfect!
Carolyn SEverything was perfect!!
CAROLYN SThey were awesome
Mallory VStaff was great !!
Victor CThe owner of Lou's was great - we got a brand new van with only 750 miles on it to use! He made sure the equipment we rented for the trip was placed in the van and that the van was cleaned out from the prior rentals.
angelo cMaybe make little earlier to rent it thats all everything us perfect
Rocael SThe owner was very pleasant and helpful.
DELORIS SVery positive experience. This was not originally the pick up location, but everything went well.
CHARLENE YI was charged for equipment that wasn’t in the truck the gaslight was on. And when I returned the truck they said don’t block the exits but there was no were to park my truck because my spot was now taken and the lot was extremely small. Also the box to return my key was broke so it wouldn’t lock !
Gabrielle MThe online 24/7 function with the app is completely unusable. I tried to pick up the truck after 6PM and was unable to log in. Then, called 1-800 number and was on hold for 25 minutes before giving up and just renting the truck the next day. But the price and service were a very good value, despite the problems.
PAUL IEmployee was very friendly
Michele BWhen I arrived the Uhaul was full of snow and ice.it took me to ask for an ice scraper and 25 minutes to clear it.. Then top was still dangerous to vehicles behind me.
Shannon FEverything was perfect
MIKE S