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CHRISTINE W
Customer Reviews for Love Transportations Associates LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No issues
JUSTIN SJust need a sign so it can be found
DAVID SNothing! Great service and people!
RICHARD Rclean, fast
Emilio NOvercharged me by a day, had to hook up and drop off un attended, terrible customer service. I use uhaul several times a year, I will never use that location again. Very sketchy bunch of people.
JEFFERY WGreat service and attention
Roberto RWhen I need something like this again I will be back.
Vann CDriver’s mirror was inoperable. Their was an inch of dirt in the cargo bay’s top deck.
RANDAL CThe trailer was taken back the same day it was rented. I should be getting a refund on some of the payment. I will call the office on Tuesday November 26th.
LORIE WI rent quite often and I appreciate how they see that I checked it online and don’t require me to provide the info again. Thank you! They were very respectful of my time.
John LThey should be honest with customers when they rent a truck it's a damn shame on how I was not informed about the gas mileage I got the truck with a 1/8 of gas but they wanted me to turn it in with a 1/2 of tank of gas I will never rent from them again I'll go to another place I'm done with u haul
Lenwood PGreat experience and friendly staff.
Jody PEasy drop off
John TWebsite for return needs improvement!! Took a while to figure out how photos are accepted
KAREN BIt was Sunday, the place was closed. No personnel.
Dean WWonderful service
GWENITA WDropped off trailer, no employee came to direct me where to go or offer to assist. Just dropped it in the middle of the parking lot and left.
Michael HThe truck, although clean, was ready for either retirement or refurbishment. It got the job done for the short trip we used it for, but it would not what I would want to drive across the country.
Luther RNothing else
Steve WN/A
Robert SI was overcharged for gas and mileage .. I am contesting those charges
Mark HThe box truck had an overbearing foul odor.. it was pouring rain 9n pickup so we didn't open up the box till we got to our destination over an hour away.. upon opening the box truck the odor almost knocked us down. Had to leave the box open for two hours before we could load it... then had to air our belongings after we made our trip to final destination... were In tight time window so we made do..
Terry P- I checked in online before I got there ABBA they still insist on wanting me to give more names. Not doing it! - The lights on the trailer didn’t work. - Passenger rear trailer tire wouldn’t hold air! Overall, bad experience…🙁
JOHN LThis was a heavy two axle trailer with a very heavy tongue. I had to park it in a parking lot with a slope. It needed a tongue jack and there should be a parking brake and/or chocks. I had to go to Harbor Freight and buy some chocks because it was not safe to unhook it in that parking lot.
Joseph JGreat people
Billy SFriendly, accommodating staff. I will gladly hire them again.
Drew BThe staff was very friendly and helpful. They greeted you as soon as you walked in the door and was helpful with locating your rental. Their business was clean and very easy to find.
RANDY Cnothing satisfied
JAMES Nit was great
pamela jAdded insurance without my knowledge after I had already denied it.
Erik HTrailer was $128 online and $300 when rented
William MPicking up a truck with a full tank too much to ask? That way I know when I return it I'm not paying for some one else fuel
James MJust left truck no one at location.
Anita BI have rented UHauls in the past. The people this time went out of their way to help me. So polite and caring people.
Earline GThe staff did not know what equipment would be best suited to my move. When asked how to load my vehicle on the dolly they suggested I watch a YouTube video. Then there was a flat tire on the first dolly.
john hDo not have any suggestions for improvement as we were assisted by a very friendly and helpful employee. Second time we have visited this location in the past two weeks and very happy with their service!
Jeanette ANo on was there
Kimberly VGreat location - Great people - GET YOUR UHAUL TRUCK HERE !!!
WILLIAM HThese are such wonderful people. Great location to rent or return !!!!! GO HERE !!!!!!!!!!!!!!!!!!!!
WILLIAM HI am very upset with service.
Makayla SI recommend email or message confirmation to Customer to ensure the vehicle requested is actually available
Carolyn TNo one was clear about the cost. When I booked the truck they told me (and reiterated at the time of pick up) that it was a flat fee of $19 and some change which included 90 miles and then .99 a mile after the 90 miles. I was charged for every mile. I disputed the charge and no one ever contacted me and they charged me anyways.
Hannah KDropped overnight
Lamon HThe peoples in Carolina was so patient and helpful and getting me on my way cause I was frustrated
Kenneth BUnlike where I received my truck, the return site was abundantly staffed, courteous, efficient, understanding, and fair. They also said they were going to take my truck offline to be serviced or inspected , which should have happened before I ever took possession of it in Atlanta, for safety reasons if none other.
Kevin B