Customer service was awful. Truck was filthy, clearly not swept prior. The location was a mess. The clerk was not helpful and could barely communicate. I handed the keys back and was simply told, ok. No receipt, no questions, they didn't even look to see if I dropped the truck off. The app refused to let me upload photos after numerous attempts. I filled up with more gas than I used and now I'm being charged for 5 gallons of fuel. This experience could not have been worse.
BRIAN V
Customer Reviews for Lovers Lane Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick efficient service
DONALD BVery unprofessional and unprepared I had to wait 30 min for a usual that I reserved days in advance, also go behind the counter of a gas station to check in completely.
LENIEYCA CTruck was dirty had no gas. The gas station we picked up from was dirty they had to pry the lock open could bearly speak English was 32 miles away so had to pay for extra miles
Melody KThe drop off location was not well marked. The personnel was great. It was just a little weird going to a gas station to drop off the Uhaul.
Suzanne C