Customer Reviews for Loves Auto Sales
(U-Haul Neighborhood Dealer)

Rating:

1.0

We arrived for our 9 AM pick up and the key was not in the box and getting a hold of somebody from the business and from U-Haul was near impossible. When we did get a hold of somebody from the business, they did come down and give us the key stating that their employee must have forgotten to put it in the box. When I did get in the truck, the check engine light was on and we flagged the employee down to tell him so and he said not to worry about it which did not make me feel great since I was driving the truck across state lines. Additionally, the furniture pads that I paid for were not in the back of the truck and when we told the employee that he said we had to drive down the street to the U-Haul business to pick them up ourselves, which I’ve never heard of before. The truck was parked next to another large truck and a van and getting it out of the very tight space was very very very difficult. Overall it was very very poor experience.

Rating:

3.0

Multiple trash items were left inside the truck ( food, napkins, drink cups) as well as almost no gas, just enough to make it to gas station down the street. Took about 30 min to get a code for the lock box sent which pushed our move time back significantly. The spot the uhaul was parked in was SO incredibly small took multiple tries to get the 26’ truck out.

Rating:

3.0

When I picked up the U-Haul there was multiple wooden pallets in the back of the truck that I had to remove and dispose of.

Rating:

1.0

Wrong mileage overcharge , uhaul rep on site did not che k mileage or gas then charged me for more mikes and for gas I replaced

Rating:

1.0

Nobody were there at location for assistance. App was complicated. Locker didn't work properly. .. we wasted around 50 minutes around (a whole hr paid) waiting on the truck.

Rating:

1.0

Very difficult to find. No one around to help when the business was open not available by phone.

Rating:

3.0

No one was there called the phone number and they said just leave the truck it was 2:00 PM.

Rating:

3.0

Make sure what you pay for is actually in the truck

Rating:

5.0

Great customer service.

Rating:

4.0

I had to update location settings in three different places on my phone in order to use the online check-in. That should be more clear in the instructions. When I called for assistance, the woman was extremely friendly and knew immediately how to assist me. So that was great, but also an indication that it’s a widespread problem. Also, the padlock probably needs to replaced soon as it was hard to open.

Rating:

3.0

falsely charged me extra gas upon return. I have photos of the dashboard to prove I returned it with slightly MORE gas than I was given.

Rating:

5.0

Reliable ,clean and good customer service

Rating:

5.0

These days everything seems to be complicated Loves auto sale Make it simple. I would highly recommend them

Rating:

5.0

The only issue was the driver before me left cigarette ash in the drivers side door panel and had spilled something sticky in the cup holder area. It’s s not a big deal to me, I just wouldn’t want it to seem like I did that :-) great experience

Rating:

4.0

This was a horrible experience for family! It started getting a U box. I was supposed to get it Monday. No call or anything. Me and my wife called several times! I left a message and no one never called me back. The next day Tuesday we both called. We both call and my wife got thru and was told we would get boxes between 12-5. It's 4:30 and nothing! Than receive a email at 4:42 saying they don't have any U box until the 11th more than a week later. I never received a call. We finally able to get next time we, had so many issues with trailer. I am so tired ,lost money and time because of U haul. It seems like no one cares