Customer Reviews for Lozon Hardware
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent customer service from the pick up location.

Rating:

2.0

Make sure the process goes smooth. Spent 45 minutes at location for pick up because: computers crashed, rate was wrong in computer, couldn’t find reservation, couldn’t find keys to truck, couldn’t find combination for the lock on the truck.

Rating:

5.0

Very curious staff and professional

Rating:

5.0

Need bigger trucks but the one I had got the job done. Service was great also.

Rating:

2.0

I think the stating Gas and mileage were not accurate and I was over charged. he contract was sent to my phone which I did not have with me at the time of rental so I couldn't verify what was on the form. But I took pictures shortly after taking possession of the truck and it doesn't match up with what the contract says.

Rating:

5.0

Great experience

Rating:

2.0

The inside of the truck was so filthy that I had to sit on a plastic bag, use gloves to drive, the air conditioner barely worked, and I had to wait 30 minutes for a worker to return the truck.

Rating:

1.0

Double charged truck with no instructions to return truck the same day I have never been charged this particular fee for a truck for a guest amount I returned the truck by 8:15 -8:30 and it wasn’t clear a link to return it I called when I realized I am going to be double charged to the location and Amelia told me she couldn’t do anything about it she has terrible customer service rude and should find another position I won’t be ever shopping here again and we’ll give a review no stars Amelia is obnoxious and rude and disrespectful and doesn’t know how resolve customer complaints efficiently instead trying to ask her supervisor to help she didn’t even want to listen I had to ask her so sense there’s nothing you can do do you even want to hear me out! I lost my dad yesterday and this is by far the worst customer service and know resolution I’ve ever received and I have to pay for it wow I’m devestated!

Rating:

5.0

Good customer service..

Rating:

5.0

I also reported the missing dolly and he indicated it on the sign in

Rating:

4.0

The folks there were very attentive. However, the computers and internet connectivity were not good. All u-Haul locations were having telephone issues on Friday (April 8th and Saturday April 9th) at all locations that i attempted to reach.

Rating:

5.0

Make sure pictures are clear.

Rating:

5.0

The only complaint that I have is while using the website, I ran into issues with my driver's license. My license was issued in Arkansas, and although I have taken multiple clear photos, the system would not validate. I still had to physically go into the store, which would not be a problem if this were not a pandemic. I try to limit my exposure as much as possible since I am high risk.

Rating:

1.0

There was no furniture dolly in the truck. Therefore, I should be refunded my $7. In addition, the lady at the front desk was rude and impatient. We asked her to assist only because the system instructed us to do so and she responded with “you selected mobile pick up so you need to figure out how to do it yourself. That’s what mobile pick up is.”

Rating:

5.0

The woman who helped us at Lozon Hardware was amazingly helpful. She made this endeavor seamless and simple and was so pleasant to work with. I was a little put off at the distance but her excellent customer service made the trip worth it.

Rating:

3.0

Scary location.

Rating:

5.0

Shannon is the best!!! She was so friendly and professional!!! Made the whole process so easy!!! I will recommend everyone to her!!!!

Rating:

5.0

Very nice people