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Chris F
Customer Reviews for Lucas Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Do I get a deposit back
BEVERLY WThe 6 x 12 trailer is very heavy and it would be more convenient if it had a jack on the attachment arm so that one person could Attach and detach it from the trailer hitch. It was also pretty dirty on the inside when we got it so we had to give it a good sweep before we loaded.
CASEY KI ordered a dolly and it wasn’t there. I called to make sure the day before and nothing. So I had to leave some of my heavier furniture behind since I couldn’t pick them up.
Paula MIt needs to be verified on the website the location hours of operation because it was not open when I reserved to pick up in store so it took me an hour and a half to change everything over the phone once I got to the location to pick up the truck. Other than that everything was great no complaints other than the truck had trash in it from previous renters.
Jala JGreat people, very helpful
ANDREW BThe attendant at the pick up location was most friendly and very helpful.
Crystal RGreat service
PAUL BThey were closed
OTHEL SCheck engine light on in truck. Ordered to one location and it got changed, which is fine but the lady on the phone told me that I would get a $50 credit on my bill for it being changed last minute and I didn’t get any credit at all.
Jennifer MI’ve I already recommended to Neighbors !
Enrique AThey were very friendly and helpful. The location is easy to find. I was originally booked at another location, but when I went to pick up my trailer, it had not been returned by the previous customer. Luckily, they were able to contact the Lucas Automotive location and found that they had just the trailer I needed and changed my reservation. Great customer service all around.
Casey KTHe cab was clean. The cargo area was not clean at all
Judd DThe cellular service is too weak to rent the vehicle on the app. I had to use the wifi. Lucky Lucas was open that morning.
T C